酒店回复: Thank you for taking the time leave us a positive review.
1.0分
家庭亲子
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The room I reserved & paid indicated it slept 3 people with a king size bed and a couch (there was images of the supposed room I was paying for ... but that was a lie!). The room we got had a chair and did not sleep 3, so we had to make reservations for my son to sleep elsewhere (which is one of the main reasons we reserved at Wyndham in the first place ... paying more for the room than a competitor).
The outlet didn't work to charge my phone and the bathroom toliet was not clean (urine on the seat) from a prior tenant. GROSS! There were signs up to indicate "out of order" on the vending, laundry, and ice machines, the elevator hesitated when going up and down 3 floors - it seemed like they didn't take care of keeping up with the maintenance in general.
The pool was under construction ... which should be posted when people make reservations, so they know ahead of time - instead of paying for a room & find out they can not swim because the pool is under construction! The room pricing should reflect the inconvienience of not being able to enjoy that amenity, but it didn't! I really was looking forward to relaxing and enjoying my stay, so I could refresh & visit family for Thanksgiving - but it was stressful to have to make other arrangements for my son to be able to get a good night's rest - not impressed with this hotel.
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酒店回复: Thank you for taking the time to leave us a review about your recent stay. We would like to apologize about certain amenities being down and about the cleanliness of your room. We will pass these concerns on to our maintenance and housekeeping crew.
3.0分
其他
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Pool and hot tub were broken the five days we stayed there, we didn’t always get hot showers in the morning, the dead bolt wouldn’t work on my door, and the vending machines were either empty or broken. The cleaners don’t wait long for you to answer the door and will walk in.
It’s clean and the breakfast is good.
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酒店回复: Thank you for taking the time to tell us about your experience at AmericInn by Wyndham Rexburg BYUI. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at AmericInn Hotels and Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
前台接待热情，给了停车提示牌，房间大，出行停车方便
一家非常普通的酒店，早餐也是典型的美式糟糕早餐。酒店就在高速公路旁边，所以别指望能有除了睡觉然后赶紧走之外的更多期待。
房间宽敞舒适，非常干净。早餐也很丰盛。
交通/停车方便，边上有加油站，餐馆，星巴克，麦当劳。干净卫生，前台热情。对中国人说，早餐太白人化了。
非常不错的酒店，干净，方便
房间舒服 卫生 早餐不错👍
一切都很棒，人们非常友好。午餐很棒。
没有意见
The room I reserved & paid indicated it slept 3 people with a king size bed and a couch (there was images of the supposed room I was paying for ... but that was a lie!). The room we got had a chair and did not sleep 3, so we had to make reservations for my son to sleep elsewhere (which is one of the main reasons we reserved at Wyndham in the first place ... paying more for the room than a competitor).
The outlet didn't work to charge my phone and the bathroom toliet was not clean (urine on the seat) from a prior tenant. GROSS! There were signs up to indicate "out of order" on the vending, laundry, and ice machines, the elevator hesitated when going up and down 3 floors - it seemed like they didn't take care of keeping up with the maintenance in general.
The pool was under construction ... which should be posted when people make reservations, so they know ahead of time - instead of paying for a room & find out they can not swim because the pool is under construction! The room pricing should reflect the inconvienience of not being able to enjoy that amenity, but it didn't! I really was looking forward to relaxing and enjoying my stay, so I could refresh & visit family for Thanksgiving - but it was stressful to have to make other arrangements for my son to be able to get a good night's rest - not impressed with this hotel.
Pool and hot tub were broken the five days we stayed there, we didn’t always get hot showers in the morning, the dead bolt wouldn’t work on my door, and the vending machines were either empty or broken. The cleaners don’t wait long for you to answer the door and will walk in.
It’s clean and the breakfast is good.