Our room was right next to the 3 lane street and the curtains let light in. The mattress on the sofa bed was super stained. We had to ask for extra blankets and pillows - they didn't have any extra pillows.
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酒店回复: Dear Guest, Thank you for sharing your experience and for choosing to stay with us. We are grateful for your visit and sincerely regret that certain aspects of your stay did not meet expectations. Your observations regarding comfort and bedding availability have been noted and forwarded to the appropriate teams for attention. We are committed to enhancing guest satisfaction and hope you will consider giving us another opportunity to provide a more comfortable and seamless stay in the future.Sincerely,Hotel Management
5.0分
其他
We love to stay At Extended stay, but lately the rooms have been a little dirty their floors are full of hair and dust.
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酒店回复: Dear Guest, Thank you for sharing your feedback with us. We are glad to hear that you enjoy staying with us, and we truly value your loyalty. We also appreciate your observations regarding the cleanliness, as maintaining a fresh and well-kept environment is very important. Comments like yours help guide our efforts to enhance housekeeping standards and ensure every room is comfortable and inviting. Your input is sincerely valued, and we hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
1.0分
家庭亲子
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Clean room but no utensils, blow dryer, coffee, dish soap, plates, cups, cutting board, glasses. You had to request all of these at the front desk. This was unlike any extended stay I've ever experienced. It was just inconvenient.
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酒店回复: Dear Guest, We understand that having to request basic items such as utensils and kitchen supplies created an inconvenient experience for you. We also recognize that missing amenities can be frustrating. Items such as hairdryers are available and complimentary at the front desk anytime. Kitchenware for your suite is also kept at the front desk to ensure cleanliness, and our team will gladly deliver these items to your suite upon request. Your feedback has been shared with the team, and we hope to provide a smoother stay next time.. Sincerely,Hotel Management
2.0分
其他
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The girl at the front desk was great but i could have slept on the floor and had the same sleep as that hard horrible mattress. Also i could not watch tv as there was no remote control to be found.
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酒店回复: Dear Guest, Thank you for sharing your feedback. We are sorry to hear that your visit did not meet expectations, and we appreciate you bringing these matters to our attention. Providing fresh and well-maintained amenities is very important to us. Your comments will be shared with the appropriate team to ensure improvements are made where needed. We are glad our associate was able to assist you quickly, and we appreciate your time in sharing your experience with us.Sincerely,Hotel Management
3.0分
其他
Some cleanliness issues. Bathroom specifically. Broken bulb / light cover in the stairwell gives this place a run-down feel.
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酒店回复: Dear Guest, Thank you for sharing your feedback. We appreciate your observations as they help us identify areas for continued improvement. Maintaining a comfortable and welcoming environment for our guests is very important, and your comments regarding specific areas have been shared with the appropriate team for attention. We are committed to providing a safe and pleasant stay, and your input allows us to make adjustments that enhance the overall experience. We value your perspective and hope to have the opportunity to provide a more seamless and enjoyable visit in the future.Sincerely,Hotel Management
3.0分
家庭亲子
The first room we were given had not been cleaned but we were provided a new one right away. Wish breakfast had more of a variety
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酒店回复: Dear Guest, Thank you for sharing your experience with us. We are pleased to know that our team was able to quickly assist in ensuring your comfort and satisfaction. Your comments regarding the breakfast options are appreciated and will be shared with our management team for consideration as we continually look for ways to enhance the guest experience. We value your feedback and look forward to welcoming you back for another pleasant and enjoyable stay.Sincerely,Hotel Management
1.0分
其他
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Big fight on the 2nd floor right below me. 2 hours of sleep all night. Police called. People outside all night yelling and drinking under canopy. Tin roof so sound bounce off. Can hear everything from 3rd floor
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酒店回复: Dear Michael, We are very sorry to hear about the disturbance you experienced during your visit. The situation you described is not acceptable and certainly not representative of the environment we strive to maintain. Your concerns have been shared with the management team to ensure that appropriate actions are taken to address noise and guest conduct. We truly regret the inconvenience this caused and appreciate your feedback, which helps us improve the overall guest experience. We hope you will give us another chance to provide you with the hospitality we are known for on your next visit to the area. Sincerely,Hotel Management
3.0分
家庭亲子
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The room was clean but it did not have a hairdryer or a blanket on the bed. There was also no bedding in the room for the sofa bed, and they didn’t have any pillows available at the front desk for the sofa bed. Breakfast was weak, basically just coffee, a muffin, granola bar or oatmeal. No juice or milk or fruit. The property also does not have a pool or hot tub. The website listed a pool as an amenity.
The room was clean and the price was less than most places, but not the best if you’re looking for more comfort.
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酒店回复: Dear Guest, Thank you for taking the time to share your detailed feedback. We are pleased to know you appreciated the cleanliness and value, and we sincerely apologize for the inconveniences you encountered during your stay. Your comments have been shared with our team to improve communication and better address guest needs. We are committed to improving, and we hope you’ll consider visiting again for a more seamless, comfortable experience.Sincerely,Hotel Management
这酒店很适合家庭入住，有额外的空间和厨房区域。员工服务态度非常好。设施有点旧了，需要翻新一下，但价格合理，所以我们肯定会再来。
干净、舒适、宽敞，酒店是个不错的地方。
Our room was right next to the 3 lane street and the curtains let light in. The mattress on the sofa bed was super stained. We had to ask for extra blankets and pillows - they didn't have any extra pillows.
We love to stay At Extended stay, but lately the rooms have been a little dirty their floors are full of hair and dust.
Clean room but no utensils, blow dryer, coffee, dish soap, plates, cups, cutting board, glasses. You had to request all of these at the front desk. This was unlike any extended stay I've ever experienced. It was just inconvenient.
The girl at the front desk was great but i could have slept on the floor and had the same sleep as that hard horrible mattress. Also i could not watch tv as there was no remote control to be found.
Some cleanliness issues. Bathroom specifically. Broken bulb / light cover in the stairwell gives this place a run-down feel.
The first room we were given had not been cleaned but we were provided a new one right away. Wish breakfast had more of a variety
Big fight on the 2nd floor right below me. 2 hours of sleep all night. Police called. People outside all night yelling and drinking under canopy. Tin roof so sound bounce off. Can hear everything from 3rd floor
The room was clean but it did not have a hairdryer or a blanket on the bed. There was also no bedding in the room for the sofa bed, and they didn’t have any pillows available at the front desk for the sofa bed. Breakfast was weak, basically just coffee, a muffin, granola bar or oatmeal. No juice or milk or fruit. The property also does not have a pool or hot tub. The website listed a pool as an amenity.
The room was clean and the price was less than most places, but not the best if you’re looking for more comfort.