酒店回复: Gracias por tus comentarios. Nos alegra saber que disfrutaste tu tiempo con nosotros.
4.0分
其他
原文
翻译提供方：Google
该物业位于该地区的优越位置
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酒店回复: Hello Naham, thank you for choosing to stay with us! we are happy to know you were pleased with our location. Please let us know if there is anything we can do to improve for your next stay.
5.0分
商务出差
原文
翻译提供方：Google
最好、最完整的
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酒店回复: Hola Fior, gracias por tomarte el tiempo de dejarnos una reseña. Nos alegra saber que disfrutaste de tu estancia con nosotros. Si tienes alguna pregunta o inquietud, no dudes en contactarnos. ¡Esperamos verte nuevamente!
1.0分
商务出差
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I extended my stay another 2 days and they insisted that I leave another deposit when there was already a deposit for the room.
When asking questions to better understand their policy I was basically threatened to be kicked out if I didn’ personally go to their office for processing… she kept yelling at me which was the most upsetting. I don’t recommend that hotel it’s just that bad
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the experience you described and for any misunderstanding of the security deposit and we're sorry to hear that we fell short in your case. We will discuss this with the staff so that they can explain the policy better, so they do not come off as threating. We will also be verifying with ******* that they do have the security deposit listed on their site properly.
1.0分
其他
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My stay would have been better if the staff better understood their guests and refrain from treating them with such disrespect. No one likes to be yelled at as a guest arriving from outside of Colorado.
Really all stems from a request for a deposit when the ******* websites specifically states that a deposit is not required if you pay fully when booking.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback. We sincerely apologize for the experience you described and for any misunderstanding or discomfort you encountered during your stay. Providing respectful and attentive service to all our guest is very important to us, and we're sorry to hear that we fell short in your case. We will also be verifying with ******* that they do have the security deposit listed on their site properly.
3.0分
其他
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The staff was friendly but the room was dirty. Sheets had blood stains on them. Tv remote was DISGUSTING and soo crusty. Shower floor looked like it had poop on it.
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酒店回复: Dear Hotel Guest,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios Denver - Thornton. While I am glad you found the staff friendly, we do apologize for the condition of your room, including the state of the sheets and TV remote as well as the shower. To ensure that a situation like yours doesn't happen again, my team is reviewing your feedback as a training opportunity.Thank you very much for bringing this to our attention. We would appreciate the opportunity to welcome you again at Red Roof and provide you with an improved experience during your future travels.Sincerely,ErikaRed Roof Management RediResponse Specialist
1.0分
商务出差
BEWARE ALL! The staff will tell your car even when you follow all of their rules. They play nice but they are not
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at HomeTowne Studios Denver - Thornton. We are sorry you had a less than satisfactory experience due to the situation you experienced as well as the interaction you had with our staff. This is not the experience we want our guests to have.We will address each of these issues promptly to ensure they are resolved for future guests. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof Management RediResponse Specialist
非常好，对这次酒店住宿很满意。
老旧的公寓，窗帘上都是洞。卫生间马桶是坏的，没法冲水，电视也没遥控器，只能通过拔插头来关。不过空调很好用，淋浴也很棒，水压很足。床也很舒服。
Simi的房间脏乱不堪，客房服务人员根本不清洁踢脚线，也不清洁墙壁。被子里有塑料碎片，顶灯不亮，台面都裂了。
非常好的休息场所，干净、安静
该物业位于该地区的优越位置
最好、最完整的
I extended my stay another 2 days and they insisted that I leave another deposit when there was already a deposit for the room.
When asking questions to better understand their policy I was basically threatened to be kicked out if I didn’ personally go to their office for processing… she kept yelling at me which was the most upsetting. I don’t recommend that hotel it’s just that bad
My stay would have been better if the staff better understood their guests and refrain from treating them with such disrespect. No one likes to be yelled at as a guest arriving from outside of Colorado.
Really all stems from a request for a deposit when the ******* websites specifically states that a deposit is not required if you pay fully when booking.
The staff was friendly but the room was dirty. Sheets had blood stains on them. Tv remote was DISGUSTING and soo crusty. Shower floor looked like it had poop on it.
BEWARE ALL! The staff will tell your car even when you follow all of their rules. They play nice but they are not