酒店回复: Dear Ana, Thank you for taking the time to review your stay with us. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. We have taken serious note of your experience and have promptly brought this to the attention of our housekeeping team for a thorough review and necessary action. Additionally, we assure you that we have security on our property around the clock for the safety of all of our guests. Thank you for bringing this to our attention. We hope you will give us another opportunity to show you the flawless, outstanding experience you deserve. Sincerely,Hotel Management
5.0分
其他
原文
翻译提供方：Google
就酒店而言一切都很好，不好的是我一大早离开，前台没有人
1.0分
其他
Bathroom door handle was missing, got trapped in the bathroom, my partner had to let me out, and the TV was still in a box in the room
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酒店回复: Dear Zander, We sincerely apologize for the issues you experienced during your stay. It is concerning to hear about the missing bathroom door handle and the inconvenience it caused, as well as the TV not being set up in your room. Guest safety and comfort are very important to us, and your feedback has been shared with our maintenance and management teams. We appreciate you bringing these concerns to our attention and hope you will consider giving us another opportunity to provide a more seamless and enjoyable experience in the future.Sincerely,Hotel Management
1.0分
情侣出游
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Very smelly room, worn furniture, discolored tub, torn screens, lots of noise throughout the night from poor sound insulation. Breakfast food consisted of breakfast bars, small muffins and a coffee machine.
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酒店回复: Dear Kenneth, Thank you for sharing your experience. We regret that your stay fell short of expectations and that the condition of the room and noise levels impacted your comfort. Please accept our sincere apologies for these concerns. We value your feedback, as it helps us identify areas needing attention to improve guest satisfaction. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn’t meet your expectations. We will pass your comments to the team and hope to welcome you again for a better stay.Sincerely,Hotel Management
1.0分
其他
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Make sure you get there early if you want to get in. We showed up at 10:45 and doors were locked, no one around. Phone on the wall didn't work. Had to go get a room at a diff hotel. Nothing on our reservation, which we prepaid the room, said they close the office. Won't even bother trying them again.
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酒店回复: Dear Greg,We are truly sorry for the difficulties you encountered upon arrival and understand how disappointing it must have been not to access your room as planned. Please know our front desk operates around the clock, and your feedback is important to us. We will use it to enhance our support for guests, ensuring they can always reach assistance promptly. Clear communication and reliable support are central to the experience we aim to provide, and we regret that this was not reflected during your visit. Your comments are greatly valued, and we hope you might consider giving us another opportunity to provide the attentive service and comfortable stay that you rightfully expect in the future.Sincerely,Hotel Management
5.0分
其他
Great Stay!
It was great! The man at the front desk was wry friendly and willing to help.
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酒店回复: Dear Tyler, We’re delighted to hear your stay was great! It’s wonderful that our front desk team made such a positive impression with their friendly and helpful service. Feedback like yours encourages us to continue delivering attentive care and a welcoming atmosphere for all our guests. Thank you for sharing your experience, and we look forward to welcoming you back to Extended Stay America for another enjoyable visit soon.Sincerely,Hotel Management
2.0分
其他
Dirty. Smelled like a longjohn silvers. Door didn't seal properly. Old hair in showers
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酒店回复: Dear Cody, Thank you for taking the time to share your experience. We regret to hear that your impression of the property did not align with expectations, particularly in relation to cleanliness and condition. A fresh, well-maintained environment is essential to guest comfort, and we are concerned by the details you mentioned. Your feedback will be shared with the appropriate team so that attention is given. We greatly value your perspective and hope future stays provide a more comfortable and welcoming experience.Sincerely, Hotel Management
2.0分
其他
No outlets near bed, tv didn’t work, poor water pressure. Extremely dissatisfied.
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酒店回复: Dear Sharon, Thank you for sharing your feedback. We are genuinely sorry to learn that your experience fell short of expectations. Your comments regarding the room setup and amenities are very important to us, and we will be sharing these concerns with our maintenance and housekeeping teams to ensure improvements are made. Your patience and understanding are appreciated, and we hope to restore your confidence during a future visit.Sincerely,Hotel Management
房间地面卫生堪忧，特别是靠近炉灶区域踩上去黏糊糊的，可能需要加强清理。但服务不错，前台都很友善。对得起这个价格。
我的房间和浴室非常干净。床很舒服，工作人员也很友好。我很乐意再来。
住宿体验不好
警察出现在酒店敲我们走廊上一个房间的门，房间很脏，门关不严，整个地方闻起来很臭。
就酒店而言一切都很好，不好的是我一大早离开，前台没有人
Bathroom door handle was missing, got trapped in the bathroom, my partner had to let me out, and the TV was still in a box in the room
Very smelly room, worn furniture, discolored tub, torn screens, lots of noise throughout the night from poor sound insulation. Breakfast food consisted of breakfast bars, small muffins and a coffee machine.
Make sure you get there early if you want to get in. We showed up at 10:45 and doors were locked, no one around. Phone on the wall didn't work. Had to go get a room at a diff hotel. Nothing on our reservation, which we prepaid the room, said they close the office. Won't even bother trying them again.
Great Stay!
It was great! The man at the front desk was wry friendly and willing to help.
Dirty. Smelled like a longjohn silvers. Door didn't seal properly. Old hair in showers
No outlets near bed, tv didn’t work, poor water pressure. Extremely dissatisfied.