酒店回复: Dear Ana, Thank you for taking the time to review your stay with us. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. We have taken serious note of your experience and have promptly brought this to the attention of our housekeeping team for a thorough review and necessary action. Additionally, we assure you that we have security on our property around the clock for the safety of all of our guests. Thank you for bringing this to our attention. We hope you will give us another opportunity to show you the flawless, outstanding experience you deserve. Sincerely,Hotel Management
5.0分
其他
原文
翻译提供方：Google
就酒店而言一切都很好，不好的是我一大早离开，前台没有人
5.0分
其他
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MY FAVORITE THING WAS THE STAFF. WONDERFUL CREW.
This is a humble but clean and functional hotel. Which was perfect for me. Everything works and the internet is pretty decent.
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酒店回复: Dear Guest, We are delighted to know our team stood out as the highlight of your visit! Hearing such kind remarks about the people who work here truly means a lot. At Extended Stay America, we focus on providing a comfortable and reliable setting that supports everyday needs. Thank you for sharing your experience and for choosing to stay with us. We look forward to welcoming you back again.Sincerely,Hotel Management
3.0分
其他
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When we walked in to check in, we could smell ****, there was two "friends" setting in the lobby near the clerk hanging out so we got mediocre service. Room was dated, cleanish.
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酒店回复: Dear Guest, Thank you for taking the time to share your thoughts. We are glad that aspects of your stay were satisfactory and that the accommodations met your basic expectations. Your observations about the lobby experience and room condition are noted, as they help us understand areas where improvements may enhance the overall visit. We value your feedback and hope that future stays can provide an even more enjoyable and comfortable experience. Our goal is to create a welcoming and positive environment for all visitors, and we look forward to the opportunity to make your next visit a pleasant one.Sincerely,Hotel Management
1.0分
商务出差
Room had a very unpleasant scent. Carpet was extremely dirty. I only continued to stay there due to not having transportation means to another hotel.
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酒店回复: Dear Guest, Thank you for taking the time to share your experience. We sincerely regret that the condition of your accommodation and the odor you encountered affected your comfort. Cleanliness and a pleasant environment are top priorities for us, and your comments have been shared with the management and housekeeping teams for improvements. We appreciate your feedback and the opportunity it provides to improve the overall guest experience moving forward. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
3.0分
商务出差
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We were initially placed in a room that had not been cleaned. Staff was nice and switched our room. It was cleaner but still not fantastic. Crusties in the bedsheets and boogers on the walls.
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酒店回复: Dear Guest, We appreciate you bringing this to our attention. What you described is far from the standards we strive to maintain, and your feedback will be shared with our housekeeping team for necessary follow-up. It’s good to know our staff could assist, and we’ll use your comments to ensure future stays are much more comfortable. We hope you’ll consider giving us another opportunity to provide the experience you deserve.Sincerely,Hotel Management
1.0分
其他
Bathroom door handle was missing, got trapped in the bathroom, my partner had to let me out, and the TV was still in a box in the room
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酒店回复: Dear Zander, We sincerely apologize for the issues you experienced during your stay. It is concerning to hear about the missing bathroom door handle and the inconvenience it caused, as well as the TV not being set up in your room. Guest safety and comfort are very important to us, and your feedback has been shared with our maintenance and management teams. We appreciate you bringing these concerns to our attention and hope you will consider giving us another opportunity to provide a more seamless and enjoyable experience in the future.Sincerely,Hotel Management
1.0分
情侣出游
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Very smelly room, worn furniture, discolored tub, torn screens, lots of noise throughout the night from poor sound insulation. Breakfast food consisted of breakfast bars, small muffins and a coffee machine.
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酒店回复: Dear Kenneth, Thank you for sharing your experience. We regret that your stay fell short of expectations and that the condition of the room and noise levels impacted your comfort. Please accept our sincere apologies for these concerns. We value your feedback, as it helps us identify areas needing attention to improve guest satisfaction. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn’t meet your expectations. We will pass your comments to the team and hope to welcome you again for a better stay.Sincerely,Hotel Management
房间地面卫生堪忧，特别是靠近炉灶区域踩上去黏糊糊的，可能需要加强清理。但服务不错，前台都很友善。对得起这个价格。
我的房间和浴室非常干净。床很舒服，工作人员也很友好。我很乐意再来。
住宿体验不好
警察出现在酒店敲我们走廊上一个房间的门，房间很脏，门关不严，整个地方闻起来很臭。
就酒店而言一切都很好，不好的是我一大早离开，前台没有人
MY FAVORITE THING WAS THE STAFF. WONDERFUL CREW.
This is a humble but clean and functional hotel. Which was perfect for me. Everything works and the internet is pretty decent.
When we walked in to check in, we could smell ****, there was two "friends" setting in the lobby near the clerk hanging out so we got mediocre service. Room was dated, cleanish.
Room had a very unpleasant scent. Carpet was extremely dirty. I only continued to stay there due to not having transportation means to another hotel.
We were initially placed in a room that had not been cleaned. Staff was nice and switched our room. It was cleaner but still not fantastic. Crusties in the bedsheets and boogers on the walls.
Bathroom door handle was missing, got trapped in the bathroom, my partner had to let me out, and the TV was still in a box in the room
Very smelly room, worn furniture, discolored tub, torn screens, lots of noise throughout the night from poor sound insulation. Breakfast food consisted of breakfast bars, small muffins and a coffee machine.