酒店回复: Thank you for your feedback. We’re sorry to hear that our check-in policy didn’t meet your expectations. Our 3-hour check-in window is in place to ensure a smooth and secure experience for all our guests. That said, we understand that travel plans can sometimes be unpredictable, and we always encourage guests to reach out ahead of time if they're running late—we’re happy to work with you when we can.We appreciate you taking the time to share your experience and will continue to look for ways to improve our communication and guest experience.

酒店回复: Thank you for taking the time to share your experience. We are truly sorry to hear about your fall in the bathtub and the issues you encountered during your stay. Your safety and comfort are extremely important to us, and we sincerely regret that we fell short in providing both.We understand how concerning it is to have a bathtub without proper safety features like rubber mats or strips, and we are taking immediate steps to review and improve this aspect in all our guest rooms. Additionally, we apologize for the incomplete housekeeping service. While we’re glad fresh towels were provided, the oversight in not making the beds or removing trash does not reflect our usual standards

酒店回复: Thank you for your feedback, and we're sorry to hear that the advertisement didn’t match your expectations regarding the coffee and breakfast. We strive to provide clear and accurate information, so we truly appreciate you bringing this to our attention. We’ll review our materials to ensure everything is correctly represented moving forward. If you'd like to share more details, please feel free to reach out directly — we’d love the opportunity to make things right.

酒店回复: Thank you for your kind words! We're glad to hear you enjoyed the quiet and pleasant surroundings. Providing a peaceful environment is important to us, and we're happy it added to your stay. We hope to welcome you back again soon!

酒店回复: Lamentamos mucho que haya tenido una mala experiencia con la limpieza de los baños. Su opinión es muy importante para nosotros y tomaremos medidas inmediatas para mejorar en este aspecto. Agradecemos que se haya tomado el tiempo para dejarnos sus comentarios y esperamos poder ofrecerle un mejor servicio en el futuro

酒店回复: Thank you for your kind words! We're glad you found everything clean and appreciated our convenient location near local restaurants. We hope to welcome you back again soon!

酒店回复: Thank you so much for your kind words! We're thrilled to hear you found everything very clean and appreciated our service. It means a lot to us, and we look forward to welcoming you again soon!

酒店回复: Thank you so much for your kind words! We're glad to hear that you found our property helpful. Providing excellent service and support to our guests is always our top priority. We hope to welcome you back again soon!