酒店回复: Vielen Dank für Ihre tolle 8/10-Bewertung von The Quality Inn! Wir freuen uns sehr, dass Sie das reichhaltige Frühstück, die sauberen Zimmer und den sehr freundlichen Empfang an der Rezeption so positiv hervorheben. Ihr Feedback motiviert unser Team, weiterhin höchste Standards in Sauberkeit und Gastfreundschaft zu bieten. Wir würden uns freuen, Sie bald wieder bei The Quality Inn begrüßen zu dürfen!
5.0分
其他
原文
翻译提供方：Google
酒店干净整洁，早餐有华夫饼。位置安静。
展开
酒店回复: Merci beaucoup pour votre superbe note de 10/10 !Nous sommes ravis que vous ayez apprécié notre hôtel propre et calme ainsi que le petit déjeuner avec gaufres.Votre satisfaction est notre priorité, et vos compliments nous encouragent beaucoup.Au plaisir de vous accueillir à nouveau très bientôt !
5.0分
其他
原文
翻译提供方：Google
优质的午餐服务
展开
酒店回复: Merci beaucoup pour votre excellente note ! Nous sommes ravis que vous ayez apprécié notre service déjeuner. Vos commentaires sont très appréciés par toute notre équipe. Nous espérons vous accueillir à nouveau très bientôt !
5.0分
其他
Check in staff was great. Everything was easy, the room was ready and all additional information was provided at that time.
展开
酒店回复: Thank you for the 10/10 rating! We’re delighted to hear that our check-in staff provided great service and that everything was easy and smooth, from having your room ready to sharing all the necessary information. We truly appreciate your feedback and hope to welcome you back again soon.
2.0分
情侣出游
展开
Lobby and hallways were clean. The bed and pillows were comfortable. The carpeting and linens looked updated. The problem was the bathroom. The shower rod was pulled out of the wall. It was a curved shower rod and turned sideways so it sloped down in the middle. This caused the shower curtain to hang only in the middle. After showering there is a huge pool of water on the floor. It looks like it’s been this way for a long time as the bottom of the door is swollen and rusted. Our stay was three days and not once did they make up our room once. We didn’t eat their breakfast.
展开
酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear that you found the lobby and hallways clean, and that the bed and pillows were comfortable.We sincerely apologize for the issues you encountered with the shower and bathroom, as well as the housekeeping oversight during your stay. Your experience does not meet the standards we aim to provide, and your comments have been shared with our maintenance and housekeeping teams to ensure corrective action is taken promptly.We appreciate you bringing these concerns to our attention and hope you might consider giving us another opportunity in the future to provide a more comfortable and seamless stay.
4.0分
家庭亲子
展开
Overall a good stay! Very grateful for the man who checked us in our first night for helping with the mix up, twice, with having housekeeping done. All staff were very pleasant and as a mom alone with 3 kids 5 years old and under, will definitely use this hotel in the future if needed. Only big suggestion is to heat the pool!
展开
酒店回复: Thank you for the 8/10 rating and for sharing your experience! We’re happy to hear you had an overall good stay and that our front desk team was able to assist you promptly—especially during check-in and with housekeeping. We truly appreciate your kind words about our staff.We’re also grateful you chose to stay with us and felt comfortable doing so while traveling with your children. Your suggestion regarding heating the pool is noted and has been shared with management for consideration.Thank you again for your feedback, and we look forward to welcoming you back in the future if your travels bring you our way.
5.0分
情侣出游
展开
We enjoyed our stay. Rooms were clean & comfortable. The only downside was the internet. We kept getting disconnected on all of our devices & had to keep signing back in.
展开
酒店回复: Thank you for your very good rating of The Quality Inn! We’re thrilled you enjoyed your stay and found the rooms clean and comfortable—our housekeeping team takes great pride in that. We sincerely apologize for the Wi-Fi disconnections; your experience is not up to our usual standards, and we’ve alerted our IT team to investigate and resolve the issue immediately. We’d love to have you back at The Quality Inn for a seamless, connected stay next time!
3.0分
其他
The shower curtain rod was in bad condition. Therefore water was spilling onto the floor. All other aspects of the stay was favorable.
展开
酒店回复: Thank you for your 6/10 rating and for taking the time to share your feedback about The Quality Inn. We’re truly sorry for the inconvenience caused by the faulty shower curtain rod and the resulting water on the floor—our maintenance team has been notified to replace it immediately. It’s encouraging to hear that all other aspects of your stay were favorable, from the cleanliness to the service. We appreciate your understanding and hope to welcome you back to The Quality Inn for a flawless experience next time!
2.0分
其他
展开
The overall appearance of this facility was clean, though the general old smoke & carpet deodorizer used in the rooms was overpowering and very difficult for those with fragrance allergies; in addition, the air in the rooms caused congestion, sore throat and some headache & cough. Upon closer inspection, we found the window channel to be almost completely full of black mold. We were supposed to have a return stay for 2 days, but cancelled that reservation and found a cleaner hotel that did not cause any health issues & helped to resolve the previous symptoms we had been feeling. We felt safe in the space, the parking was convenient and the staff was friendly, but the breakfast options were limited and low in quantity for protein and fruit, and the noise from the ice maker in the hallway was bothersome. The rooms need some attention to cleaning and freshening without the use of the harsh chemicals to mask odors and to alleviate health issues caused by the mold.
展开
酒店回复: Thank you for your 4/10 rating and for providing such detailed feedback about your stay at The Quality Inn—we take health and comfort concerns very seriously. We sincerely apologize for the overpowering fragrance, the black mold in the window channel, and the resulting congestion, sore throat, headache, and cough; our maintenance team has been dispatched to thoroughly clean and remediate the affected room, and we’re immediately reviewing our use of deodorizers to avoid harsh chemicals in the future. It’s disappointing to hear you needed to cancel your return stay and that the ice maker noise, limited breakfast protein/fruit options added to the inconvenience, though we’re glad you felt safe, found parking convenient, and experienced our staff’s friendliness. Your observations about deeper cleaning and mold prevention are invaluable, and we’ve escalated them to management for urgent action. We hope you’ll consider giving The Quality Inn another chance once these issues are fully resolved so we can restore your confidence in a healthy, pleasant stay.
酒店房间很干净，工作人员态度也很好。因为预定了附近滑雪场的课，看这个酒店位置很好，所以选择了这个酒店入住。
早餐丰盛
房间干净
接待人员非常友好
酒店干净整洁，早餐有华夫饼。位置安静。
优质的午餐服务
Check in staff was great. Everything was easy, the room was ready and all additional information was provided at that time.
Lobby and hallways were clean. The bed and pillows were comfortable. The carpeting and linens looked updated. The problem was the bathroom. The shower rod was pulled out of the wall. It was a curved shower rod and turned sideways so it sloped down in the middle. This caused the shower curtain to hang only in the middle. After showering there is a huge pool of water on the floor. It looks like it’s been this way for a long time as the bottom of the door is swollen and rusted. Our stay was three days and not once did they make up our room once. We didn’t eat their breakfast.
Overall a good stay! Very grateful for the man who checked us in our first night for helping with the mix up, twice, with having housekeeping done. All staff were very pleasant and as a mom alone with 3 kids 5 years old and under, will definitely use this hotel in the future if needed. Only big suggestion is to heat the pool!
We enjoyed our stay. Rooms were clean & comfortable. The only downside was the internet. We kept getting disconnected on all of our devices & had to keep signing back in.
The shower curtain rod was in bad condition. Therefore water was spilling onto the floor. All other aspects of the stay was favorable.
The overall appearance of this facility was clean, though the general old smoke & carpet deodorizer used in the rooms was overpowering and very difficult for those with fragrance allergies; in addition, the air in the rooms caused congestion, sore throat and some headache & cough. Upon closer inspection, we found the window channel to be almost completely full of black mold. We were supposed to have a return stay for 2 days, but cancelled that reservation and found a cleaner hotel that did not cause any health issues & helped to resolve the previous symptoms we had been feeling. We felt safe in the space, the parking was convenient and the staff was friendly, but the breakfast options were limited and low in quantity for protein and fruit, and the noise from the ice maker in the hallway was bothersome. The rooms need some attention to cleaning and freshening without the use of the harsh chemicals to mask odors and to alleviate health issues caused by the mold.