酒店回复: Thank you so much for the feedback! We truly appreciate it and are thrilled you enjoyed your stay. We hope to welcome you again soon! We uphold our staff to be great with guests as it's our reasonability for your amazing stay! Thank you,Hyatt Team!
酒店回复: Thank you so much for sharing such thoughtful and detailed feedback. We’re truly delighted to hear your kind words about our staff—they will be thrilled to know they helped make your stay exceptional. We’re also glad you enjoyed the safe location, easy parking, delicious breakfast, and the clean, refreshed look of our lobby and common areas.At the same time, we appreciate your honest comments about the guest room. We understand how important comfort and updated amenities are, and your suggestions regarding the lighting, carpeting, luggage rack, laundry bags, bathroom exhaust fan, full-length mirror, bed comfort, and TV setup are extremely valuable. Feedback like yours helps guide our improvement efforts, and we will certainly share these points with our management team as we continue planning updates.We’re very happy to hear your overall experience was great, and we truly appreciate that you would consider returning after renovations. We hope to welcome you back in the future and provide an even better stay. Thank you again for taking the time to share your experience with us.Thank you, Hyatt Team!
酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the issues you experienced during your stay. The condition of the bathroom, the pool and hot tub, and the lack of readily available towels are not up to our standards, and we understand how frustrating this must have been.We also appreciate your comments regarding the room’s paint and the breakfast options. Your feedback has been shared with our housekeeping, maintenance, and food service teams so we can address these concerns and improve the guest experience.We value your input and hope to have the opportunity to provide a more comfortable and enjoyable stay in the future.Thank you, Hyatt Team!
酒店回复: Thank you so much for the feedback! We truly appreciate it and are thrilled you enjoyed your stay. We hope to welcome you again soon! We like to treat our guest like family! Please we are waiting for your return!!!Thank you,Hyatt Team!
房间挺大的，虽然有点旧，但如果打扫干净的话，作为住宿来说也够用了。至于价格有点高，可能是因为美国整体通货膨胀，这也没办法吧。
位置很好，而且非常干净。包含早餐。唯一的问题是空调有点吵。
工作人员非常棒，食物也确实很好吃，而且酒店很干净！位置在绍姆堡也很棒！离所有地方都很近！！房间也很好……唯一的小缺点是冰箱有时会发出噪音，淋浴也偶尔有响声……不过冰箱的噪音完全没有吵醒我们，所以我们倒也没怎么在意……泳池比预想的要小，而且周日上午因为维护/清洁而关闭了，我觉得这个时间不太合适。孩子们当然很失望，因为我们没能用上泳池，而这也是我选择这家酒店的原因之一……总的来说，如果我们再来绍姆堡地区，还是会选择住在这里……
很不错，地理位置很好，也很干净。
早餐的选择还是不够丰富。地理位置很好，服务也不错，但客房清洁服务有待改进。总的来说，服务挺好，员工也很友善。
服务人员热情
我对酒店员工赞不绝口！！他们超级棒，而且每个人都非常热情周到！
酒店环境安全，停车方便且免费，免费早餐美味可口，管理酒店的女士们也非常出色。
大堂和公共区域看起来翻新过，干净清新。我只希望酒店房间也能保持同样的风格和氛围。我们住的房间有些过时了，尤其是灯光和地毯。我希望房间里能有行李架、洗衣袋、浴室排气扇、全身镜、更舒适的床，以及可以在床和沙发之间旋转的电视。
我们的整体体验非常棒，如果酒店房间翻新，我们一定会再来的。
浴室里的画几乎挂不住了，热水浴缸边上长满了藻类，泳池/热水浴缸里化学物质太多，光是坐在里面眼睛就灼痛。房间里的油漆又旧又旧。泳池区去了好几次，却没有毛巾。我得问问前台要毛巾，前台说她会把柜子装满，给我们放了两条，然后又给了另外两条。早餐选择不多。
所有员工都非常友好，乐于助人。
入住/退房柜台的每个人都特别乐于助人。管理员非常友善。早餐休息室的Alice很健谈。
酒店附近有很多餐厅，步行即可到达一家大型韩国杂货店和WoodfieldMall购物中心。床需要翻新了。床中间有点凹陷。
下次我再来伊利诺伊州的时候，我一定会再次预订这里。
不推荐入住
酒店破败不堪，整体状况非常糟糕。我凌晨四点入住，因为要开车过夜，所以抵达后他们取消了我的预订。后来我打电话确认他们不会取消我的预订，他们才终于解决了问题。房间霉味重，很旧，床很硬，浴室发霉，地毯脏兮兮的，瓷砖也裂了，纱窗也破了，走廊里的空调整晚都在响。这是我在芝加哥住过的最差的一次。停车场是一堆松散的混凝土沥青——这家酒店破旧不堪，老板应该省钱，好好投资一下。3晚550多美元，看了酒店状况后，我才不会每晚只花50美元。为了自己好，千万不要预订这里。