酒店回复: Hello Thomas,Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again.
4.0分
其他
原文
翻译提供方：Google
G
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酒店回复: Hello Lizeng,Thank you for sharing this rating, and we apologies if there are any inconveniences you had encountered. We appreciate your business and hope to welcome you back again in the future.
1.0分
情侣出游
This hotel needs to be gutted and redone. If it weren’t the only thing available would’ve never stayed was tempted to sleep in the car.
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酒店回复: Hello Eric, We appreciate your feedback and understand your concerns regarding your recent stay. Our team is always looking for ways to improve the guest experience, and your comments will be shared with the relevant departments for consideration. Thank you for taking the time to share your thoughts, as guest input is vital in helping us enhance our services and facilities. We wish you the best in your future travels.
1.0分
其他
Bedbugs
Found bedbug in bed & didn’t change sheets or give a refund due to third party booking
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酒店回复: Hello Katina, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
3.0分
商务出差
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Good hotel. Public transportation is unreliable so driving your own vehicle or using a rideshare service ($16 one way) is the best method of transportation - albeit expensive. We paid nearly $100 in rideshare services over our 5-night stay.. Also, we booked 9 nights at this hotel through ******* and only needed to stay 5 nights and the hotel refused to refund the 4 nights we weren't staying there. Overall, good hotel though - just not as understanding.
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酒店回复: Hello Dawn,Thank you for sharing your feedback about your recent stay. We're glad to hear you enjoyed the hotel overall. We appreciate your input about transportation options, as we aim to provide useful information to our guests. Regarding your booking, cancellations and modifications are handled through the booking platform, and we encourage guests to reach out to them directly for assistance with any booking concerns. Your insights are valuable, and we hope to welcome you back in the future.
1.0分
其他
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Nightmare hotel
Terrible hotel! Photos on the web were so deceiving. This room had a cracked and sinking ceiling, carpet stained, the bathroom was in such horrible condition we didn't even want to take a shower! Don't stay here!
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酒店回复: Dear Guest,Thank you for your feedback. We regret that your stay did not meet your expectations. Your comments about the room conditions are important to us and will be shared with our management team for review. We appreciate you bringing this to our attention and hope you might consider another stay in the future to experience the improvements we strive to make.
1.0分
其他
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Roaches everywhere!!!
As soon as I walked in and turned the light on roaches ran across the wall. They were in the sink, on the counter, dresser, the damn bed!!! I was sooooo tired from a 10 hour drive and had been up for about 27 hours that I just went to the truck and slept. I was going to go somewhere else but I was worn out. That room was horrible. The next morning I went in and checked out and didn’t even talk to the people. I had another 10 hour drive and I didn’t want to argue. There was no way I was going to eat breakfast there after seeing that room!!! I will definitely not stay at another Days Inn because of this.
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酒店回复: Hello Allen, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
我们刚到的时候觉得房间还不错。可一脱鞋就发现地毯黏糊糊的，脏得很。我们住的整个期间，房间都感觉湿漉漉的，连被子都是潮的。我们不得不要求换床单，还要了更多的毛巾和纸巾。最糟糕的是有蟑螂。我们为了住下去，只好自己买了杀虫剂。他们不给退款，因为我们是通过Trip.com预订的。
绝对不会再住这里了。
房间大小合适，令人惊喜。地理位置优越。入住和退房手续都很顺利。价格也很划算。我下次还会选择这里。
房间不干净。地板上有灰尘和污垢。床单上还有烟头烫的痕迹。非常不喜欢这次入住体验。
好的
G
This hotel needs to be gutted and redone. If it weren’t the only thing available would’ve never stayed was tempted to sleep in the car.
Bedbugs
Found bedbug in bed & didn’t change sheets or give a refund due to third party booking
Good hotel. Public transportation is unreliable so driving your own vehicle or using a rideshare service ($16 one way) is the best method of transportation - albeit expensive. We paid nearly $100 in rideshare services over our 5-night stay.. Also, we booked 9 nights at this hotel through ******* and only needed to stay 5 nights and the hotel refused to refund the 4 nights we weren't staying there. Overall, good hotel though - just not as understanding.
Nightmare hotel
Terrible hotel! Photos on the web were so deceiving. This room had a cracked and sinking ceiling, carpet stained, the bathroom was in such horrible condition we didn't even want to take a shower! Don't stay here!
Roaches everywhere!!!
As soon as I walked in and turned the light on roaches ran across the wall. They were in the sink, on the counter, dresser, the damn bed!!! I was sooooo tired from a 10 hour drive and had been up for about 27 hours that I just went to the truck and slept. I was going to go somewhere else but I was worn out. That room was horrible. The next morning I went in and checked out and didn’t even talk to the people. I had another 10 hour drive and I didn’t want to argue. There was no way I was going to eat breakfast there after seeing that room!!! I will definitely not stay at another Days Inn because of this.