Our reservation was cancelled less than 24 hours before our stay. Had to sleep in our car. Red roof inn had overbooked so they cancelled all 3rd party reservations.
We'll never book a stay there again. Not a smart business move.
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酒店回复: Dear Valued Guest, Thank you for taking the time to write a review of your stay at the Red Roof PLUS+ Poughkeepsie. We sincerely apologize for the last-minute cancellation of your reservation and the hardship you experienced. It is disheartening to learn that you had to resort to sleeping in your car. I will share this feedback with staff right away to have that looked into and addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concern. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Very truly yours,PrincessRed Roof ManagementRediResponse Specialist
1.0分
其他
There was a cigarette burn on the bedding and it was just overall dirty! $250 for 1 night is absolutely ridiculous!
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ Poughkeepsie. I am very sorry to hear about the condition of the room and the bedding. We'll be sure to share your feedback with our team.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,LeahRed Roof ManagementRediResponse Specialist
1.0分
其他
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It smelled like smoke even though it was supposed to be a non-smoking facility. On a 3 day stay, the keys stopped working twice. The TV didn’t work. There was no one at the desk when I needed to check out.
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your experience at Red Roof PLUS+ Poughkeepsie. We are disappointed to learn your visit wasn't satisfactory due to the odor you encountered as well as the issues you had with the amenities. Please accept our apologies for the shortcomings you experienced.I have forwarded your feedback to managements attention to ensure that your concerns are addressed. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof Management RediResponse Specialist
1.0分
其他
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********** screwed up my booking
The hotel was not at fault. You overbooked by four rooms, and I got a call from the hotel the day before stating I did NOT have a reservation due to that.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ Poughkeepsie. I am truly sorry to hear your experience with your reservation.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LeahRed Roof ManagementRediResponse Specialist
3.0分
其他
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My room was not clean (except fresh linens) when I checked in but was thoroughly cleaned the next day after I called it to the front desk’s attention. Low $ hotel was as expected other than that. There seemed to be long term tenants 🤔
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof PLUS+ Poughkeepsie. I'm sorry your room wasn't clean when you arrived, aside from the fresh linens. I'm glad our team was able to sort it out quickly for you the next day. We try our best to provide a pleasant stay for everyone.Our team works hard to make every stay a positive experience. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof Management RediResponse Specialist
3.0分
其他
king bed had bad mattress , sagged in the middle very uncomfortable
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酒店回复: Dear Peggy,Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ Poughkeepsie. We are sincerely sorry you were unhappy with your experience. You indicated that you were unsatisfied with the state of the bed during your stay.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope we have the opportunity to see you again in the future. Sincerely,YnnaRed Roof ManagementRediResponse Specialist
1.0分
其他
Cancelled my room two days before trip.
2.0分
情侣出游
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Upon arrival, the staff was very polite. When going into the room, bathroom toilet was clogged and backed up. The hotel is supposed to be nonsmoking facility with nonsmoking rooms. All throughout the hallways you smell smoke. Couldn't really get any sleep due to music blasting right next to me. Hesitant about coming back but this hotel is affordable
4.0分
其他
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Room could use a little work, toilet paper holder was falling off the wall, night stand outlet and light didn’t work/wasnt plugged in and was no outlet close to plug it in.
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酒店回复: Dear Salena,Thank you for taking the time to leave a review regarding your recent stay at the Red Roof Inn PLUS+ Poughkeepsie. We at Red Roof are happy to see your 8/10 score, however, you indicated that you were not pleased with the lack of working outlets in your room and the other listed concerns.I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,BreannaRed Roof ManagementRediResponse Specialist
有蟑螂、臭虫，所有机器都坏了，房间很脏。他们还非常恶劣。
No place to stay!!
Our reservation was cancelled less than 24 hours before our stay. Had to sleep in our car. Red roof inn had overbooked so they cancelled all 3rd party reservations.
We'll never book a stay there again. Not a smart business move.
There was a cigarette burn on the bedding and it was just overall dirty! $250 for 1 night is absolutely ridiculous!
It smelled like smoke even though it was supposed to be a non-smoking facility. On a 3 day stay, the keys stopped working twice. The TV didn’t work. There was no one at the desk when I needed to check out.
********** screwed up my booking
The hotel was not at fault. You overbooked by four rooms, and I got a call from the hotel the day before stating I did NOT have a reservation due to that.
My room was not clean (except fresh linens) when I checked in but was thoroughly cleaned the next day after I called it to the front desk’s attention. Low $ hotel was as expected other than that. There seemed to be long term tenants 🤔
king bed had bad mattress , sagged in the middle very uncomfortable
Cancelled my room two days before trip.
Upon arrival, the staff was very polite. When going into the room, bathroom toilet was clogged and backed up. The hotel is supposed to be nonsmoking facility with nonsmoking rooms. All throughout the hallways you smell smoke. Couldn't really get any sleep due to music blasting right next to me. Hesitant about coming back but this hotel is affordable
Room could use a little work, toilet paper holder was falling off the wall, night stand outlet and light didn’t work/wasnt plugged in and was no outlet close to plug it in.