酒店回复: Good morning! On behalf of our entire team, I would like to thank you for choosing to stay with us and for taking the time to share your feedback. We are truly delighted to know that you had such a positive experience and honored us with a perfect score! Thank you!
3.0分
其他
Room was clean, other than some sticky gummy on the floor when we walked into our room. There’s lots of dining options very close-by.
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酒店回复: Good Morning,Thank you for taking the time to share your recent experience with us. I'm truly sorry to hear that your room did not meet the level of cleanliness you expected. We take this feedback very seriously, as providing a clean comfortable stay for all our guest is one of our top priorities. We value your feedback as it helps us improve, and would love the opportunity to welcome you back for a much better experience.Thank you!
5.0分
家庭亲子
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Staff, Christina helped me check in and she was a total sweetheart. Very professional and smiled naturally during the time she helped me. I will definitely stay again as long as the staff stay this sweet. Room was clean and comfortable.
Very happy with my choice to stay here.
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酒店回复: Good morning! On behalf of our entire team, I would like to thank you for choosing to stay with us and for taking the time to share your feedback. We are truly delighted to know that you had such a positive experience and honored us with a perfect score! Thank you!
3.0分
情侣出游
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There were some issues during our stay that staff tried to fix but never did. Our door key never worked for abut 24 hours. After we were checked the first night, someone came by about 8:30 and ask who we were saying no one was supposed to be in that room - we gave him our name and he left. We had no cups to go with the coffee in our room. When booked, it said we would have a microwave but we did not. Most of the time no one was at the front desk but would show up if you waited. All in all, nothing that bad but when put together added up to a disorganized hotel stay.
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酒店回复: Thank you for sharing your feedback and for rating your recent stay a 6. We’re sorry to hear that your experience did not fully meet expectations. Your comments help us identify areas for improvement, and we truly appreciate you taking the time to let us know. We hope to have the opportunity to welcome you back and provide you with a better stay in the future.
4.0分
其他
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Good Stay
The bed was amazing & the room felt like an apartment. The only complaint I have is that were ants in the room by the fridge. Other than that, the stay was great.
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酒店回复: Thank you for taking the time to share your feedback and for giving us an 8! We’re glad to hear you had a positive experience overall. We’re always looking for ways to make each stay a better one. We appreciate your support and hope to welcome you back soon!
1.0分
家庭亲子
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DO NOT STAY HERE!
Roaches in the rooms! No hot water! Bodily fluids on the couches! No room service for fresh towels or to make the beds. I had to leave the hotel after 2 hours of being in the room. The roaches was it for me. The manager Kiki would not refund me the nights (remind you, I never stayed any of the nights because of the disgust, I was in the room for 2 hours). I told Kiki the manager how the reviews online are exactly what my experience has been and why wouldn’t they do better to clean things up? Her response was magical, she said…”you read those reviews and still chose to stay here? Then that’s on you”. I couldn’t believe that was her response.
I had to end up getting another hotel. Spend a little more per night and stay at the new Hilton Alpharetta which is very clean and customer service is top notch!
Disappointed in you Hyatt. Even more disappointed with the management and KIki!
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酒店回复: We’re very sorry to hear about your experience and truly regret that we let you down. Your feedback is important, and we will use it to make immediate improvements.
4.0分
其他
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Front desk Ali was extremely nice, welcoming and helpful. However the hotel has incorrectly charged me for the daily amenities. Instead of being a hold(authoriize only) they have procssed as a sale, so now i have paid for it 2x. I reached out to the Manager onnthe 2nd dY amd sdvised they charged me incorrectly and tshe aaid itnwould be reversed inna few days. At the end of my stay i mentioned to her its still not reversed. I got back home and a few days later i called the Manager again (3rd time) and she said it would be reversed. Yeaterday I called her again (4th time) and she said it would be reversed. I have no idea how.lomg is this takingnand i have been back home 2 weeks now. Still no reversal. I will end up advis8mg my credit card company it was an unauthorized charge. Overall service was good except the double charge for each night and i was there 6 days.
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酒店回复: Good Morning, I would like to sincerely apologize for the billing error that resulted in an overcharge during your recent stay with us. We take such matters very seriously, and I truly regret any inconvenience this may have caused you. Please rest assured that the incorrect charges have already been reversed. Depending on your bank, it may take seven to ten business days for the funds to be reflected back to your card. We greatly appreciate your understanding and patience as this is resolved. Thank you for choosing to stay with us, and we hope to welcome you back soon to provide you with the seamless experience you deserve.
除了淋浴水压有点小之外，其他都很好。楼下小吃和饮料的价格高得离谱，一包花生M&M's要6.74美元，最小罐的红牛也要7美元。
这家店的员工真的很好，价格也合理。下次肯定还会再来的！谢谢
酒店在亚特兰大北部，距离机场50多公里
房间很大，卫生不错，就是设施太旧了。电梯的按钮坏了
酒店提供免费的饮料
酒店早餐简单，但是已经比普通的美国酒店强了很多
酒店对面有梅西购物中心
伟大的
Room was clean, other than some sticky gummy on the floor when we walked into our room. There’s lots of dining options very close-by.
Staff, Christina helped me check in and she was a total sweetheart. Very professional and smiled naturally during the time she helped me. I will definitely stay again as long as the staff stay this sweet. Room was clean and comfortable.
Very happy with my choice to stay here.
There were some issues during our stay that staff tried to fix but never did. Our door key never worked for abut 24 hours. After we were checked the first night, someone came by about 8:30 and ask who we were saying no one was supposed to be in that room - we gave him our name and he left. We had no cups to go with the coffee in our room. When booked, it said we would have a microwave but we did not. Most of the time no one was at the front desk but would show up if you waited. All in all, nothing that bad but when put together added up to a disorganized hotel stay.
Good Stay
The bed was amazing & the room felt like an apartment. The only complaint I have is that were ants in the room by the fridge. Other than that, the stay was great.
DO NOT STAY HERE!
Roaches in the rooms! No hot water! Bodily fluids on the couches! No room service for fresh towels or to make the beds. I had to leave the hotel after 2 hours of being in the room. The roaches was it for me. The manager Kiki would not refund me the nights (remind you, I never stayed any of the nights because of the disgust, I was in the room for 2 hours). I told Kiki the manager how the reviews online are exactly what my experience has been and why wouldn’t they do better to clean things up? Her response was magical, she said…”you read those reviews and still chose to stay here? Then that’s on you”. I couldn’t believe that was her response.
I had to end up getting another hotel. Spend a little more per night and stay at the new Hilton Alpharetta which is very clean and customer service is top notch!
Disappointed in you Hyatt. Even more disappointed with the management and KIki!
Front desk Ali was extremely nice, welcoming and helpful. However the hotel has incorrectly charged me for the daily amenities. Instead of being a hold(authoriize only) they have procssed as a sale, so now i have paid for it 2x. I reached out to the Manager onnthe 2nd dY amd sdvised they charged me incorrectly and tshe aaid itnwould be reversed inna few days. At the end of my stay i mentioned to her its still not reversed. I got back home and a few days later i called the Manager again (3rd time) and she said it would be reversed. Yeaterday I called her again (4th time) and she said it would be reversed. I have no idea how.lomg is this takingnand i have been back home 2 weeks now. Still no reversal. I will end up advis8mg my credit card company it was an unauthorized charge. Overall service was good except the double charge for each night and i was there 6 days.