I asked the front desk about cleaning the rooms. Was told every other day. Checked in Friday,Oct 4th. Saturday there wasn't batter to make waffles. Sunday evening my room wasn't cleaned. I saw the gentleman cleaning on the first floor and told him i was here 2 days could he clean my room. Nothing. Went to front desk to informed them my room wasnt cleaned. I changed the linen my self . Told front desk no hand soap in women's bathroom on first floor. Nothing. Man at front desk apologize and said he will inform the manager. I would not stay here again
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酒店回复: Dear Tracy,Thank you for sharing your experience. We sincerely apologize for the issues you encountered regarding room cleaning and the lack of amenities during your stay. Your feedback is important, and we will address these concerns with the team to ensure that we improve in these areas. We understand how frustrating this must have been and appreciate your patience.
5.0分
其他
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One of the best hotel stays I’ve had in a while. The staff were so friendly. The coffee bar was available at all times and hot cookies were served from 8-9 pm. The breakfast was nice and the room was quiet and restful!
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酒店回复: Dear Gretchen,Thank you for sharing your wonderful experience with us! It's great to hear that you enjoyed your stay and found our staff to be friendly. We're glad the coffee bar and hot cookies added to your experience, and that you appreciated the breakfast and peaceful atmosphere. We look forward to welcoming you back soon!
1.0分
其他
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Only waffles bread muffins and cereal with shared gallons of milk not sanitary at all orange juice taste spoiled - not there 5 mins and stranger knocked on my door stating DoorDash they should have them drop it off at the front desk for safety reasons.
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酒店回复: Dear Stephanie,Thank you for sharing your feedback. We sincerely apologize for your experience regarding the food options and the concerns about sanitation. Your insights about the delivery process are valuable, and we will take them into consideration to enhance our service. We appreciate your comments and hope to make improvements moving forward.
1.0分
其他
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The bed was worse than sleeping on concrete and our tv didn’t work. Asked front desk to move our rooms or atleast fix tv and they refused. I’ll never stay there again
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酒店回复: Dear Deanna,Thank you for sharing your experience. We're truly sorry to hear that the bed and TV were not up to your expectations and that you felt your concerns were not addressed. Your feedback is valuable and will help us improve. We hope you might consider giving us another chance in the future.
4.0分
其他
Very clean, well built property. The breakfast was better than most, except for the coffee. It tasted like instant.
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酒店回复: Dear David,Thank you for your kind feedback! It’s wonderful to hear that you enjoyed the cleanliness and quality of our property, as well as the breakfast offerings. We appreciate your thoughts on the coffee and will certainly take this into consideration for improvement. Looking forward to welcoming you back!
3.0分
家庭亲子
It was under construction and for the price the was better options. They had all the areas one would like to enjoy like pool and fitness area closed..
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酒店回复: Dear Justin,Thank you for sharing your feedback. We understand how disappointing it can be when amenities are unavailable, especially during your stay. Your comments about the construction and pricing will be taken into consideration as we work towards improving our offerings. We appreciate you bringing this to our attention.
3.0分
商务出差
Pool was closed. 2 small 20” pillows on king bed, glad I brought my own. On going repairs which is fine but say that in your booking site
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酒店回复: Dear Paul,Thank you for sharing your feedback. We're sorry to hear about the pool closure and the pillow situation. We appreciate your suggestion regarding communication about ongoing repairs, as we strive to provide clear information for our guests. Your insights are important to us, and we hope to improve our services based on your experience.
1.0分
其他
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Two days no tv
Tv was smart but no internet to support strong enough.. light switches had stains on them like someone had sauce on them and turnt the light on. Handicap room didn’t ask for one.
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酒店回复: Dear Guest,We sincerely apologise for the issues you encountered during your stay. The TV not working and the cleanliness concerns with the light switches are certainly not the experience we aim to provide. We’ll address these matters with the team to ensure everything is in proper working order for future guests. Additionally, we’ll make sure your room preferences are noted more carefully in the future. Thank you for sharing your feedback, and we hope to offer you a more comfortable stay next time.
2.0分
其他
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Both sides of the handicap parking were full of constructive equipment interior condition of the hotel room very poor. Condition worn out bed bathtub nonslip coating was peeling requested a handicap room that did not happen. Confusion finding hotel call hotel number no answer three times Phone hotel clerk on cell phone outside of the hotel. Summon up in one word.NASTY!!
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酒店回复: Dear Guest,We sincerely apologise for the issues you encountered during your stay. The lack of accessibility with the construction equipment in the handicap parking, the poor condition of the room, and the confusion with your room assignment are unacceptable. We also regret the difficulty you had reaching the hotel and the lack of proper communication. This is not the experience we aim to provide, and we will address these concerns immediately with our team. Thank you for your feedback, and we truly appreciate you bringing these matters to our attention.
3.0分
商务出差
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There was nothing impressive about the hotel. Construction crains in the front, made it very unsafe to walk in. Bathroom had holes in the walls with tape over them. No kleenex in the room. Breakfast was cereal and stale muffins. Very disappointing.
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酒店回复: Hi Leeann,We apologise for the disappointing experience you had during your stay. We understand how the construction in front of the hotel and the condition of the bathroom were frustrating. We also regret that the breakfast options and the lack of amenities did not meet your expectations. Your feedback is important to us, and we will take the necessary steps to address these issues and improve the guest experience moving forward. Thank you for sharing your thoughts, and we hope to have the opportunity to provide a better stay in the future.
I asked the front desk about cleaning the rooms. Was told every other day. Checked in Friday,Oct 4th. Saturday there wasn't batter to make waffles. Sunday evening my room wasn't cleaned. I saw the gentleman cleaning on the first floor and told him i was here 2 days could he clean my room. Nothing. Went to front desk to informed them my room wasnt cleaned. I changed the linen my self . Told front desk no hand soap in women's bathroom on first floor. Nothing. Man at front desk apologize and said he will inform the manager. I would not stay here again
One of the best hotel stays I’ve had in a while. The staff were so friendly. The coffee bar was available at all times and hot cookies were served from 8-9 pm. The breakfast was nice and the room was quiet and restful!
Only waffles bread muffins and cereal with shared gallons of milk not sanitary at all orange juice taste spoiled - not there 5 mins and stranger knocked on my door stating DoorDash they should have them drop it off at the front desk for safety reasons.
The bed was worse than sleeping on concrete and our tv didn’t work. Asked front desk to move our rooms or atleast fix tv and they refused. I’ll never stay there again
Very clean, well built property. The breakfast was better than most, except for the coffee. It tasted like instant.
It was under construction and for the price the was better options. They had all the areas one would like to enjoy like pool and fitness area closed..
Pool was closed. 2 small 20” pillows on king bed, glad I brought my own. On going repairs which is fine but say that in your booking site
Two days no tv
Tv was smart but no internet to support strong enough.. light switches had stains on them like someone had sauce on them and turnt the light on. Handicap room didn’t ask for one.
Both sides of the handicap parking were full of constructive equipment interior condition of the hotel room very poor. Condition worn out bed bathtub nonslip coating was peeling requested a handicap room that did not happen. Confusion finding hotel call hotel number no answer three times Phone hotel clerk on cell phone outside of the hotel. Summon up in one word.NASTY!!
There was nothing impressive about the hotel. Construction crains in the front, made it very unsafe to walk in. Bathroom had holes in the walls with tape over them. No kleenex in the room. Breakfast was cereal and stale muffins. Very disappointing.