Clean Rooms and Good bed, but the rest needs work.
Staff is very friendly, beds are very comfortable, and rooms are clean. The rest of the facilty is gross. The breakfast is too dark and a bit creepy in that there is no morning news on, and the food is mostly gross. There was a horrible stench in the elevator for all 3 nights, and bathroom by the restaurant was FILTHY. There was also a toilet plunger left in the hallway near our room.
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酒店回复: Thank you for taking the time to share your feedback. We're glad to hear that you found our staff friendly and the rooms clean. Our team takes great pride in providing warm service and a comfortable environment for our guests.We are sorry to hear, however, that the breakfast area did not meet your standards and that the elevator had an unpleasant odor during your stay. We truly appreciate that you brought these issues to our attention. We've shared your comments with our maintenance and housekeeping teams so we can look into both matters make the necessary improvements.Your input helps us continue to grow and provide a better experience for all our guests. We hope to have the opportunity to welcome you back and offer an even better stay next time.
5.0分
其他
Great place
This is the second stay and the hotel is clean, well appointed and in a good location. Shopping and restaurants are close.
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酒店回复: Thank you so much for your wonderful review! We're so happy to hear that you enjoyed your stay and found the hotel clean and in a great location close to restaurants and stores. Providing a comfortable and convenient experience for our guests is one of our top priorities. We hope to welcome you back soon!
3.0分
商务出差
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The hotel was nice and our room was spacious. The parking lot was packed and a pain to maneuver or finding a spot to unload. Nice stay, but their parking lot could be expanded.
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酒店回复: Thank you for taking the time to share your experience. I'm glad to hear that you enjoyed our room. On another note I am sorry to hear that you experienced difficulty with parking during your stay. While space can be limited during peak times, our team is always happy to assist with alternative options nearby. We truly appreciate your patience and understanding. We value your input and hope to welcome you back again.
5.0分
朋友出游
Staff were very friendly. The bed and pillows were comfortable.
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酒店回复: Thank you for taking the time to tells us about your experience with us. I am pleased to hear that the staff was friendly and the amenities we have to offer to be comforting. We hope you have a wonderful day!
4.0分
家庭亲子
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Phenomenal staff. Mercedes is the best and you can tell she truly cares about the hotel guests. I encountered a situation outside the hotel, reported it and the manager was very empathetic and supportive. It was no fault of the hotel as was another guest. Very clean.
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酒店回复: Thank you for taking the time to tell us about your experience at Hawthorn Extended Stay by Wyndham Williston. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our staff to be friendly and helpful. I will share your comments with our team, who I am certain will be encouraged by your remarks. I am also saddened to hear that you had an upsetting situation happen. I hope we were able to rectify the situation. Here at Hawthorn Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.
4.0分
家庭亲子
Friendly staff, clean room, easy walking to stores
4.0分
其他
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Overall the hotel was nice enough. There as blood on the bathroom wall, so that was super gross and the lady that checked me I. What not friendly at all. Decent hotel for the price.
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酒店回复: Dear Brenda,Thank you for taking the time to tell us about your experience at Hawthorn Extended Stay by Wyndham Williston. It is always a pleasure to receive positive feedback.We sincerely apologize for the cleanliness issues you experienced during your stay, as well as our front desk agent not being very amiable during your check in process. Immediate steps have been taken to rectify these issues, ensuring a better experience for all future guests.
4.0分
其他
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Lots of ice on the sidewalk and I slipped and mentioned it to the desk gal they needed to address that back entrance….they didn’t. Jacuzzi and laundry services were not working. Otherwise, room was clean, bed was comfortable, I would stay there again.
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酒店回复: Thank you for taking the time to tell us about your experience at Hawthorn Extended Stay by Wyndham Williston. Unfortunately Williston weather brings harsh weather conditions and we try our best to keep up with the environment. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity tor serve you again in the future.
5.0分
家庭亲子
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We flew in from Florida and had no idea where to stay. We were very happy with our choice at the Hawthorn. The staff was so sweet and helpful. The location was great and close to everything. We would stay here again.
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酒店回复: We're happy to hear that our staff made a great impression on you with their friendly and attentive service. We pride ourselves on our staff's dedication to guest satisfaction, and your comment is a wonderful encouragement. We hope to see you again in the future.
5.0分
朋友出游
This was a very nice, well kept property. Staff was amazing. Breakfast was very good and beds were super comfortable.
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酒店回复: Dear Lacey,Thank you for taking the time to tell us about your experience at Hawthorn Extended Stay by Wyndham Williston. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our property to be well kept and our staff to be friendly! I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Hawthorn Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.
Clean Rooms and Good bed, but the rest needs work.
Staff is very friendly, beds are very comfortable, and rooms are clean. The rest of the facilty is gross. The breakfast is too dark and a bit creepy in that there is no morning news on, and the food is mostly gross. There was a horrible stench in the elevator for all 3 nights, and bathroom by the restaurant was FILTHY. There was also a toilet plunger left in the hallway near our room.
Great place
This is the second stay and the hotel is clean, well appointed and in a good location. Shopping and restaurants are close.
The hotel was nice and our room was spacious. The parking lot was packed and a pain to maneuver or finding a spot to unload. Nice stay, but their parking lot could be expanded.
Staff were very friendly. The bed and pillows were comfortable.
Phenomenal staff. Mercedes is the best and you can tell she truly cares about the hotel guests. I encountered a situation outside the hotel, reported it and the manager was very empathetic and supportive. It was no fault of the hotel as was another guest. Very clean.
Friendly staff, clean room, easy walking to stores
Overall the hotel was nice enough. There as blood on the bathroom wall, so that was super gross and the lady that checked me I. What not friendly at all. Decent hotel for the price.
Lots of ice on the sidewalk and I slipped and mentioned it to the desk gal they needed to address that back entrance….they didn’t. Jacuzzi and laundry services were not working. Otherwise, room was clean, bed was comfortable, I would stay there again.
We flew in from Florida and had no idea where to stay. We were very happy with our choice at the Hawthorn. The staff was so sweet and helpful. The location was great and close to everything. We would stay here again.
This was a very nice, well kept property. Staff was amazing. Breakfast was very good and beds were super comfortable.