酒店回复: Dear Charlene,Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay, including the cleanliness of your room, standing water in the tub, bugs, and problems reaching our front desk. This is certainly not the experience we want our guests to have.Your concerns have been shared with our housekeeping and maintenance teams to ensure immediate improvements are made. We value your loyalty and regret that we fell short during your recent visit.We hope you will consider giving us another opportunity in the future to provide a comfortable and enjoyable stay.Sincerely
5.0分
其他
原文
翻译提供方：Google
房间很干净，服务也很好。
5.0分
商务出差
原文
翻译提供方：Google
我觉得休息一下就好
3.0分
其他
At check out, I was given a rolled towel in a clear plastic bag. It contained one bath towel and one wash cloth. No body soap, or hair shampoo.
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酒店回复: Good Morning Ms Spurlin. Thank you for your feedbackIt is our protocol to gve towels at front in a plastic bag to keep fresh from dust after washingAlso soap and body wash is located in every room with the bath mat and toiletries. If you need more you can come to the front desk or call and the front deak person will bring.We apogize for the inconveience that it might have caused as a guest.
1.0分
商务出差
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I travel on the roads and stay in different motels daily. This location was beyond the worst. Hair in the beds cigarette burns everywhere as well as rat poop and cockroaches. They give you towels at the front desk that are wrapped in plastic bags I assume for that purpose.
The best part about it once you book it they’ll completely ignore ******* to try to keep you from getting a refund!
1.0分
家庭亲子
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Lobby area was very nice. And receptionist polite. But parking was clear in back to our room. Room was full of dead crickets. Old style beds, very hard. TV was falling off wall and couldn't get it to work. 3 remotes and none worked for TV. One had exploded batteries in it. We left right away did not stay. Entire perimeter was fenced off, so that has something to say about safety of area. Pool looked nice and clean, but was shut down for maintenance. Laundry was outside in a breezeway and looked like machines were ancient.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We’re glad you found our lobby area welcoming and our front desk team polite. However, we’re truly sorry for the issues you encountered in your room and the impression it left. What you described is not the standard we strive to maintain. Our maintenance and housekeeping teams have been informed to address these concerns immediately, including the TV setup and pest control.We appreciate your comments — they help us make improvements so future stays are much more comfortable.Kind regards
1.0分
商务出差
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Still not worth the price
The female staff member was incredibly nice, however there is no elevator and I was in the 2nd floor for a 3 day stay. I also had no remote for the TV and they said they did not have one to give me. There was only a single towel provided, no washcloth and no hand towel. When I first entered the room there was already trash from McDonald’s still in the room.
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酒店回复: Hello Abbey,Thank you for taking the time to share your feedback. Please accept our sincere apologies for the inconveniences you experienced during your stay. What you described regarding cleanliness, missing amenities, and the lack of a TV remote does not reflect the standards we strive to maintain.We also understand how challenging it must have been to stay on the second floor without elevator access, and we regret the discomfort it caused. Your comments have been shared with our housekeeping and front desk teams so that we can address these concerns immediately and prevent them from recurring.We appreciate you bringing these matters to our attention and will work hard to ensure improvements are made.Sincerely
3.0分
其他
My room had no towels, the toilet was backed up and i killed 2 roaches.
1.0分
其他
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The air conditioner was off when I walked in. I turned it on but after 2hrs, the room didn't cool down at all. There were multiple people in the parking lot, not sure if they were staying there or. It but as a solo female traveler, I did not feel safe
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酒店回复: Dear Christina,Thank you for taking the time to share your feedback. We sincerely apologize for the issues you experienced with the air conditioning and for any discomfort regarding your sense of safety. Guest safety and comfort are our top priorities, and we will address your concerns with our team to ensure improvements are made.We appreciate your feedback and hope you’ll consider giving us another opportunity to provide a better stay in the future.Sincerely,
2.0分
其他
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You can clearly hear the people next door having regular conversations and their television throughout the night and early morning. Paper thin walls. Dirty floors. etc. the host was nice and attentive.
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酒店回复: Dear Frank,Thank you for taking the time to share your experience. We sincerely apologize for the noise and cleanliness issues you encountered during your stay. Your comments have been shared with our team to help us improve both room maintenance and guest comfort.We’re glad to hear that you found our staff to be attentive and welcoming. We hope you will give us another opportunity in the future to provide a more comfortable and quiet stay.Sincerely
严重失望
我之前住过这家酒店，所以想再试一次。结果又一次失望了。浴室地板后面有脏兮兮的男士短裤和内裤，浴缸里一直有积水。后来我在床上看到虫子，但不是臭虫。我试着给酒店办公室打电话，但电话里杂音太重，前台服务员听不见我说话，反之亦然。我挂了电话，检查了一下床，然后就睡觉了。开车去酒店太累了，再加上一天的忙碌，我实在没有斗志。把钱花在这种房间上，真是太失望了。
房间很干净，服务也很好。
我觉得休息一下就好
At check out, I was given a rolled towel in a clear plastic bag. It contained one bath towel and one wash cloth. No body soap, or hair shampoo.
I travel on the roads and stay in different motels daily. This location was beyond the worst. Hair in the beds cigarette burns everywhere as well as rat poop and cockroaches. They give you towels at the front desk that are wrapped in plastic bags I assume for that purpose.
The best part about it once you book it they’ll completely ignore ******* to try to keep you from getting a refund!
Lobby area was very nice. And receptionist polite. But parking was clear in back to our room. Room was full of dead crickets. Old style beds, very hard. TV was falling off wall and couldn't get it to work. 3 remotes and none worked for TV. One had exploded batteries in it. We left right away did not stay. Entire perimeter was fenced off, so that has something to say about safety of area. Pool looked nice and clean, but was shut down for maintenance. Laundry was outside in a breezeway and looked like machines were ancient.
Still not worth the price
The female staff member was incredibly nice, however there is no elevator and I was in the 2nd floor for a 3 day stay. I also had no remote for the TV and they said they did not have one to give me. There was only a single towel provided, no washcloth and no hand towel. When I first entered the room there was already trash from McDonald’s still in the room.
My room had no towels, the toilet was backed up and i killed 2 roaches.
The air conditioner was off when I walked in. I turned it on but after 2hrs, the room didn't cool down at all. There were multiple people in the parking lot, not sure if they were staying there or. It but as a solo female traveler, I did not feel safe
You can clearly hear the people next door having regular conversations and their television throughout the night and early morning. Paper thin walls. Dirty floors. etc. the host was nice and attentive.