酒店回复: Dear Eduardo,We are very sorry to hear about the billing issue you experienced. Being charged again for a prepaid reservation is frustrating and should not happen. Your concern will be shared with the appropriate team for review, and we recommend following up with the booking provider to resolve the duplicate charge. Thank you for bringing this to our attention. We hope to welcome you again soon.Sincerely, Hotel Manager
5.0分
其他
原文
翻译提供方：Google
加尔维斯顿非常适合乘船游览。我们以前也去过那里。毫无疑问，性价比很高。
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酒店回复: Dear Juan,Thank you for your kind words! We're glad to hear our location and value make us your go-to stop before a cruise from Galveston. We look forward to welcoming you back on your next trip!Sincerely, Hotel Manager
4.0分
家庭亲子
原文
翻译提供方：Google
出色地
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酒店回复: Dear Cesar A,Thank you for your 4 out of 5 rating! We're glad to hear you had a good stay and appreciate your feedback. We look forward to hosting you again soon!Sincerely, Hotel Manager
5.0分
商务出差
原文
翻译提供方：Google
伟大的
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酒店回复: Dear Alejandro,Thank you for your wonderful feedback. We are excited that your time with us was so amazing!Our team endeavors to go above and beyond to ensure a great experience for our guests. We look forward to hosting you again soon for another fantastic experience.Sincerely, Hotel Manager
2.0分
其他
Staff was friendly. Room lamps and dresser had a layer of dust and room chair fabric was peeling. Shower head was old and discolored.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We are glad you found the staff friendly. We regret the inconvenience caused by the room condition and have shared your comments with our housekeeping and maintenance teams to ensure better upkeep and a more comfortable experience for future stays. We hope to welcome you again soon.Sincerely, Hotel Manager
5.0分
其他
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Room & everything in it was great. Only issue was all the noise starting at 6am with the company workers that are up early. (It was a last minute booking for us so we understand) I will just ask for a room away from that next time. We will definitely be staying again. Thank you!
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酒店回复: Dear Manuela,Thank you for your feedback. We are glad you enjoyed the room and understand the noise from early workers. We appreciate your understanding and look forward to welcoming you back with a quieter room next time.Sincerely, Hotel Manager
3.0分
其他
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My friend & I stayed 2 nights for my kids bridal shower. First night there we end up with a big lizard on the wall. Talk about crazy freaking out. Called the front desk and quickly got us moved to a different room. Breakfast was good, i do recommend taking an extra blanket or two, the rooms do get a little chilly throughout the night.
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酒店回复: Dear Judy,Thank you for sharing your experience. We apologise for the unexpected visitor, but are glad our team responded quickly to move you to a different room. We appreciate your breakfast compliments and suggestions about extra blankets. We look forward to welcoming you back for a more comfortable stay.Sincerely, Hotel Manager
1.0分
家庭亲子
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The room that we first came into was dirty. The couch had stains all over it and had underwear in the cushions. The room was humid and wet. The fixtures, like lamps and such, were covered in stains. The smoke detector was missing. After telling the staff, they moved us to a different room and let us check the room before switching, we went through three different rooms to find one that more than half the lights worked. The second room was better, but not great. The hot water never worked and the AC failed the morning before we left (fortunately it waited until our last day). The blankets are like thin curtain material, but actually seemed to work. They did have tears and burn spots on them. The towels were worn out, but worked ok and no problems getting more when needed. The pool was clean and the area around the pool was maintained well. The breakfast area was clean, but the options weren’t that great. They did have Texas shaped waffle machines and toast. They did serve hot scrambled eggs and sausage links, but they appeared to be the microwaveable kind. The staff was helpful and friendly. My advice, if you have to get this hotel, do not get the suite and only get something on the second floor, because of the bugs. I did pay for the suite but ended up with just a two queen bed room, because the suite was just in really bad shape and I already paid for the hotel on *******.
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酒店回复: Dear Anthony,We are truly sorry for the experience you had during your stay. The cleanliness and maintenance issues you encountered are unacceptable, and we deeply regret that you had to go through multiple room changes to find a satisfactory one. We will address the concerns about the furniture, the smoke detector, the hot water, and the AC with our team to ensure improvements are made. We appreciate your acknowledging the helpfulness and friendliness of our staff, and your feedback will help us make the necessary adjustments moving forward. Thank you for sharing your experience with us. We hope to welcome you again soon.Sincerely, Hotel Manager
1.0分
情侣出游
Terrible hotel, lot of maintenance needed. Insects in you room (102)…. Did not like
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酒店回复: Dear Guest,We sincerely apologise for the issues you encountered during your stay, especially with the maintenance and insects in your room. This is certainly not the experience we aim to provide. Your feedback has been shared with our team to address these concerns and ensure improvements are made. We regret that your stay was impacted and hope to offer a better experience in the future.Sincerely, Hotel Manager
1.0分
其他
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We had to leave our home due to toxic mold. We have 7 family members including 4 children. We told them why we were there. They gave us 2 connecting rooms. When you open the connecting doors there was a horrible mold infestation bleeding thru the doors. And the rooms smelled musty. They admitted they were aware of the issue and had a dehumidifier in the room. We requested to be moved to a different building which did smell and appear cleaner. But with less amenities and they refused to compensate for that. Their food handling license was expired by months and there was trash overflowing beside the breakfast serving area. Also, heads up, they charge a $50 deposit per room. I have photos but for some reason its not allowing me to add them. If anyone wants to help me with that Im happy to share. Im clicking add photo but nothing happens.
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酒店回复: We’re sorry to hear about your concerns. As soon as you reported an issue with your room, we immediately moved you and your family to another building. which you confirmed was acceptable. You then extended your stay for several more nights without any further complaints.which we interpreted as a sign that you were comfortable and satisfied with the accommodations provided after the initial room change.To ensure full transparency, we had the health department inspect our property, and no violations were found. Deposit which was taken upon check in was for Incidental which were refunded back on card upon check out . We believe we acted promptly and responsibly,.We value all guest feedback and remain committed to maintaining a safe and clean environment for every guest.Thank you !!
服务和关注度很差
他们向我收取了我已经通过你们预订的房间的费用，因为他们没有收到付款，而我不得不睡觉，不得不付款。
加尔维斯顿非常适合乘船游览。我们以前也去过那里。毫无疑问，性价比很高。
出色地
伟大的
Staff was friendly. Room lamps and dresser had a layer of dust and room chair fabric was peeling. Shower head was old and discolored.
Room & everything in it was great. Only issue was all the noise starting at 6am with the company workers that are up early. (It was a last minute booking for us so we understand) I will just ask for a room away from that next time. We will definitely be staying again. Thank you!
My friend & I stayed 2 nights for my kids bridal shower. First night there we end up with a big lizard on the wall. Talk about crazy freaking out. Called the front desk and quickly got us moved to a different room. Breakfast was good, i do recommend taking an extra blanket or two, the rooms do get a little chilly throughout the night.
The room that we first came into was dirty. The couch had stains all over it and had underwear in the cushions. The room was humid and wet. The fixtures, like lamps and such, were covered in stains. The smoke detector was missing. After telling the staff, they moved us to a different room and let us check the room before switching, we went through three different rooms to find one that more than half the lights worked. The second room was better, but not great. The hot water never worked and the AC failed the morning before we left (fortunately it waited until our last day). The blankets are like thin curtain material, but actually seemed to work. They did have tears and burn spots on them. The towels were worn out, but worked ok and no problems getting more when needed. The pool was clean and the area around the pool was maintained well. The breakfast area was clean, but the options weren’t that great. They did have Texas shaped waffle machines and toast. They did serve hot scrambled eggs and sausage links, but they appeared to be the microwaveable kind. The staff was helpful and friendly. My advice, if you have to get this hotel, do not get the suite and only get something on the second floor, because of the bugs. I did pay for the suite but ended up with just a two queen bed room, because the suite was just in really bad shape and I already paid for the hotel on *******.
Terrible hotel, lot of maintenance needed. Insects in you room (102)…. Did not like
We had to leave our home due to toxic mold. We have 7 family members including 4 children. We told them why we were there. They gave us 2 connecting rooms. When you open the connecting doors there was a horrible mold infestation bleeding thru the doors. And the rooms smelled musty. They admitted they were aware of the issue and had a dehumidifier in the room. We requested to be moved to a different building which did smell and appear cleaner. But with less amenities and they refused to compensate for that. Their food handling license was expired by months and there was trash overflowing beside the breakfast serving area. Also, heads up, they charge a $50 deposit per room. I have photos but for some reason its not allowing me to add them. If anyone wants to help me with that Im happy to share. Im clicking add photo but nothing happens.