No eggs or meat on the breakfast menu, and the juice machine didn't work. We didn't try to hot tub. Staff was pleasant.
5.0分
商务出差
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What stood out to me was the compassion I experienced with one of the staff. I work with the dept of defense and got to the hotel after breakfast. I was tired from a long shift and was hungry on the morning of the 28th. The guy at the desk was cleaning the breakfast lounge and I approached him to check to know if there was any breakfast available and he went into their kitchen and prepared something for me to eat. Wow!!! I was impressed by his kindness and the compassion and dedication to taking care of his customers. Well appreciated.
1.0分
情侣出游
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We stayed 7 nights. First of all, the room is not deep cleaned. We found 2 different types of pills under the bed and lots of underlying filth. Our room was not cleaned one time after we checked in. We had to go to management and ask for our room to be serviced 4 days after we checked in. It was not done until my husband went back a second time on the same day after 4:00 and asked what was going on. All that was done was bedding was changed. Bathroom was not cleaned. Surfaces were wiped in some areas. Coffee station, soaps, tissue wa not filled. Room was not vacuumed for the whole stay. We are elderly and had to go ask for towels, soap, toilet paper, tissue, cups and coffee 3 nights when we would arrive back late. We are in Pueblo often and will never stay there again. It was a terrible experience. Very unclean
4.0分
情侣出游
It was very clean and the staff was friendly. It was really noisy between the barking dogs, crying kids and loud TVs. We didn’t get the best sleep.
5.0分
商务出差
Perfect. Great breakfast. Good laundromat. Indoor pool excellent. Plenty of parking. Staff very respectful. Will stay here again!
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酒店回复: Thank you for the kind review. It was a pleasure having you stay with us.
3.0分
情侣出游
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The breakfast menu was sparse and the same everyday. No variety and no healthy choices. The room we had was spacious but the king size bed was broken down on one side so we basically had a queen size bed due to having to move into the middle of the bed to sleep. We will not be back.
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酒店回复: Dear David,Thank you for taking the time to share your feedback. We are glad to hear that you found your room spacious, but we sincerely apologize for the issues you experienced during your stay.We are sorry to learn that the breakfast options felt limited and lacked variety. Your comments are important, and we will be reviewing our current menu to see how we can improve and offer more balanced and healthier choices for our guests.We also apologize for the condition of your bed. That is not the standard of comfort we aim to provide. Our maintenance team has been notified to inspect and repair or replace the mattress immediately to prevent this from happening to future guests.We appreciate you bringing these concerns to our attention and giving us the opportunity to improve. If you would like to discuss your stay further, please feel free to contact us directly at 719-583-4000. Your comfort matters to us, and we hope to have the chance to provide you with a better experience in the future.
5.0分
其他
Our stay was amazing like always. Very clean extreamly comfortable, amazing staff and the hot tub was relaxing!!
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酒店回复: Thank you so much for your wonderful review! We’re thrilled to hear that your stay was amazing, as always. It’s great to know you found everything very clean, extremely comfortable, and that our staff made a positive impression on you. We’re also glad you were able to enjoy and relax in the hot tub.We truly appreciate your continued support and look forward to welcoming you back for another great stay soon!
5.0分
其他
Everything was good. Things were close. Hotel was very accomodating and had activities inside
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酒店回复: Thank you for your kind feedback! We’re happy to hear that everything was good during your stay and that our convenient location made it easy for you to enjoy nearby places. We’re also glad you found the hotel accommodating and enjoyed the activities available inside. We appreciate you choosing to stay with us and look forward to welcoming you back again soon!
3.0分
情侣出游
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We had a king Bed which is very comfortable. Room is starting to show its age. Sink tap tended to Drip. Sink took a long time to drain. Carpet had major stains that need to be cleaned. Furniture showing its age by being shipped. TV and internet was good. Breakfast was good. It had hot and cold items. Hot Items included biscuits and gravy, Waffles, And Jimmy Dean's breakfast Sandwich which you heatup in microwave. Staff were friendly and accommodating.
酒店干净整洁，早餐也很不错。
No eggs or meat on the breakfast menu, and the juice machine didn't work. We didn't try to hot tub. Staff was pleasant.
What stood out to me was the compassion I experienced with one of the staff. I work with the dept of defense and got to the hotel after breakfast. I was tired from a long shift and was hungry on the morning of the 28th. The guy at the desk was cleaning the breakfast lounge and I approached him to check to know if there was any breakfast available and he went into their kitchen and prepared something for me to eat. Wow!!! I was impressed by his kindness and the compassion and dedication to taking care of his customers. Well appreciated.
We stayed 7 nights. First of all, the room is not deep cleaned. We found 2 different types of pills under the bed and lots of underlying filth. Our room was not cleaned one time after we checked in. We had to go to management and ask for our room to be serviced 4 days after we checked in. It was not done until my husband went back a second time on the same day after 4:00 and asked what was going on. All that was done was bedding was changed. Bathroom was not cleaned. Surfaces were wiped in some areas. Coffee station, soaps, tissue wa not filled. Room was not vacuumed for the whole stay. We are elderly and had to go ask for towels, soap, toilet paper, tissue, cups and coffee 3 nights when we would arrive back late. We are in Pueblo often and will never stay there again. It was a terrible experience. Very unclean
It was very clean and the staff was friendly. It was really noisy between the barking dogs, crying kids and loud TVs. We didn’t get the best sleep.
Perfect. Great breakfast. Good laundromat. Indoor pool excellent. Plenty of parking. Staff very respectful. Will stay here again!
The breakfast menu was sparse and the same everyday. No variety and no healthy choices. The room we had was spacious but the king size bed was broken down on one side so we basically had a queen size bed due to having to move into the middle of the bed to sleep. We will not be back.
Our stay was amazing like always. Very clean extreamly comfortable, amazing staff and the hot tub was relaxing!!
Everything was good. Things were close. Hotel was very accomodating and had activities inside
We had a king Bed which is very comfortable. Room is starting to show its age. Sink tap tended to Drip. Sink took a long time to drain. Carpet had major stains that need to be cleaned. Furniture showing its age by being shipped. TV and internet was good. Breakfast was good. It had hot and cold items. Hot Items included biscuits and gravy, Waffles, And Jimmy Dean's breakfast Sandwich which you heatup in microwave. Staff were friendly and accommodating.