we have stay here a number of times over the years to visit family in Minot. our room was ok carpets are getting worn . looks like a update is needed soon.
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酒店回复: Dear Guest,Thank you for staying with us again and for sharing your feedback. We’re glad you found your room comfortable, and we apologize for the worn carpets. We appreciate your comments and will keep them in mind as we plan updates to improve our property.Sincerely,GM
1.0分
其他
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Will never trust Country Inn and Suites again
Filthy hotel. It was stinky, dirty, and unsafe. The beds weren’t made neatly. The carpet was horrible and it smelled like B.O. It was not close to meeting our expectations.
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酒店回复: Dear Guest,We’re very sorry to hear about your experience. Please accept our sincere apologies for the cleanliness and comfort issues you encountered. This is not the standard we strive to provide. Your concerns will be shared with our management team immediately so improvements can be made. Thank you for bringing this to our attention.Sincerely,GM
3.0分
家庭亲子
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Friendly staff, lovely lobby. Room was not the best. Carpet was overly stained which just ruined the whole feel of the cleanliness of the room. Bare minimum of towels supplied. Breakfast was a lot of prepackaged foods or day olds. For the rating of this hotel and the cost, I was disappointed and would not stay there again. I’ve stayed at nicer hotels with better breakfast for cheaper. Ratings were not accurate.
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酒店回复: Dear Guest,"Thank you for sharing your experience. We’re glad you found our staff friendly and the lobby welcoming, but we sincerely apologize for the condition of the room, limited towels, and breakfast quality not meeting your expectations. Your feedback helps us identify areas where we must do better."Sincerely,GM
2.0分
其他
Scary stay!!!
Fire alarm went off early morning and we all had to evacuate. Was chaos.. very little instructions about what was going on.
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酒店回复: Dear Guest,We sincerely apologize for the disruption caused by the fire alarm during your stay. We understand how unsettling and frustrating the evacuation must have been, especially with limited communication. Please know that the safety and comfort of our guests are our top priorities, and we are reviewing our procedures to ensure clearer guidance in the future. Thank you for your patience and for bringing this to our attention.Sincerely,GM
1.0分
其他
The room smelt terrible. We had to get let into our room because the door was broken and the carpet had a goat trail where everyone walked.
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酒店回复: Dear Guest,We sincerely apologize for the unpleasant odor, broken door, and worn carpet you experienced during your stay. This is far from the quality we aim to provide. Your concerns have been shared with our team for immediate attention. We truly value your feedback and hope to serve you better.Sincerely,GM
3.0分
情侣出游
The pool was closed, so that was disappointing but beyond the hotels control. The floor under the dresser was very dirty.
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酒店回复: Dear Guest,We’re sorry to hear about the disappointment with the pool closure and the cleanliness issue under the dresser. Thank you for sharing your feedback — we’ll use it to improve and ensure a better experience on your next stay.Sincerely,GM
4.0分
其他
Perfect for the one night!
Great spot to stay overnight passing through Minot. Breakfast - well I’m glad that wasn’t our priority for the stay.
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酒店回复: Hi Guest, We are happy to hear your positive feedback, and we love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay. GM
5.0分
其他
Great location! The bed and pillows were amazing! I had great sleeps! It was also very quiet! I’ll stay here again!
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酒店回复: Dear Guest,Thank you for your wonderful feedback! We’re so glad you enjoyed our convenient location, comfortable beds and pillows, and a quiet, restful stay. It’s great to hear you slept well, and we look forward to welcoming you back again soon!Sincerely,GM
2.0分
其他
The breakfast wasn't great, in fact an employee told me that the breakfast wasn't good.
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酒店回复: Dear Guest,We sincerely apologize for your disappointing breakfast experience. It’s concerning to hear that even our own team member expressed the same sentiment, and we’ll be addressing this immediately. Your feedback is important, and we’ll work on improving our offerings to provide a much better experience moving forwardSincerely,GM
3.0分
其他
The hotel needs a remodel things like carpets, etc. Windows need a good cleaning..
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酒店回复: Dear Guest,Thank you for your feedback. We sincerely apologize that some aspects of the property did not meet expectations. Your comments regarding the carpets and windows are valuable, and we will share them with our team as we continue to make improvements for a better guest experience.Sincerely,GM
we have stay here a number of times over the years to visit family in Minot. our room was ok carpets are getting worn . looks like a update is needed soon.
Will never trust Country Inn and Suites again
Filthy hotel. It was stinky, dirty, and unsafe. The beds weren’t made neatly. The carpet was horrible and it smelled like B.O. It was not close to meeting our expectations.
Friendly staff, lovely lobby. Room was not the best. Carpet was overly stained which just ruined the whole feel of the cleanliness of the room. Bare minimum of towels supplied. Breakfast was a lot of prepackaged foods or day olds. For the rating of this hotel and the cost, I was disappointed and would not stay there again. I’ve stayed at nicer hotels with better breakfast for cheaper. Ratings were not accurate.
Scary stay!!!
Fire alarm went off early morning and we all had to evacuate. Was chaos.. very little instructions about what was going on.
The room smelt terrible. We had to get let into our room because the door was broken and the carpet had a goat trail where everyone walked.
The pool was closed, so that was disappointing but beyond the hotels control. The floor under the dresser was very dirty.
Perfect for the one night!
Great spot to stay overnight passing through Minot. Breakfast - well I’m glad that wasn’t our priority for the stay.
Great location! The bed and pillows were amazing! I had great sleeps! It was also very quiet! I’ll stay here again!
The breakfast wasn't great, in fact an employee told me that the breakfast wasn't good.
The hotel needs a remodel things like carpets, etc. Windows need a good cleaning..