Obviously an older establishment but the service along with very decent room and pool area for the family gathering was spot on. Thanks
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酒店回复: Thank you for sharing your feedback! We’re glad to hear that our service, rooms, and pool area helped make your family gathering a great experience. We appreciate your kind words and hope to welcome you back again soon.
5.0分
家庭亲子
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The room was very clean and quiet. The staff were very friendly and helpful. The pool was much colder than I expected but my young kids still enjoyed it very much.
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酒店回复: Thank you so much for your kind feedback! We’re delighted to hear that you enjoyed our clean, quiet rooms and that our team made you feel welcome. We’re glad your kids had fun in the pool, even if it was a bit colder than expected. Your comments are truly appreciated, and we hope to have the pleasure of welcoming you and your family back again soon!
3.0分
其他
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We reserved a king suite- the pull out mattress was BAD! It was stained and ripped, springs poking out the sides. Just terrible.
We ended up switching the mattress with a next door room- but beware and make sure you check them! Quality was not great. The front desk staff was great in helping with this.
The hotel is outdated and bathrooms need upgrades. Breakfast was ok.
The hotel was 2 stars max.
I would try a different hotel next time.
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酒店回复: Thank you for taking the time to share your feedback. We're very sorry to hear about the condition of the pull-out mattress and the inconvenience it caused. That is certainly not the experience we aim to provide, and we appreciate you bringing it to our attention. We’re glad our front desk team was able to assist promptly, but we understand that the issue should never have happened in the first place.We also appreciate your comments regarding the overall condition of the hotel and the bathrooms. Your feedback helps us identify areas that need attention as we work toward improving our guest experience. We will be sharing your concerns with our management and maintenance teams to ensure they are addressed.Thank you again for your honesty. We hope you’ll consider giving us another opportunity in the future so we can provide a stay that meets the standards you expect and deserve.
4.0分
商务出差
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The 1st room was dirty. I have disturbing photographs which I gave the front desk girl. Everything else was great. The water slide was fun. I liked the location. Everything else was comfortable. The staff was refreshingly polite.
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酒店回复: “Thank you for sharing your feedback. We sincerely apologize for the condition of the first room and appreciate you bringing it to our attention—your photos and details help us address these issues immediately. We’re glad to hear you enjoyed the water slide, our location, and found the rest of your stay comfortable, and that our staff made a positive impression. We hope to have the opportunity to provide you with an even better experience on your next visit.”
1.0分
其他
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Web site listed 24 hour free airport shuttle service. This is not true as you have to make reservations for the service 24 hours in advance. Once we checked in this information was disclosed. Uber and Lyft recommendations also failed as no drivers were available at the time of need. Front desk was completely unwilling to assist in any way. I had our flight adjusted to a time that the shuttle was already scheduled and once again the front desk would not guarantee or try to help with the service.
Buyer beware when using this hotel for flights out of Minot.
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酒店回复: “Thank you for your feedback. We apologize for any confusion regarding our airport shuttle and the inconvenience it caused. We take your comments seriously and will work on improving our communication and service to ensure future guests have a smoother experience. We appreciate you bringing this to our attention.”
2.0分
情侣出游
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The first room we checked into had a dirty floor, there was white stuff all over the couch and foot stools. We went back down to get a new room and that room had the white stuff all over the couch. We didn’t sit on the couch at all because of it. At least the floor was clean in the 2nd room. Most of the staff was friendly. There was a you g man that was snarky with is when our jey wouldn’t work to get into the room. I can say that we will never stay at this property again.
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酒店回复: “We’re very sorry to hear about the issues you experienced with your rooms and interactions with our staff. This is not the experience we want for our guests, and your feedback will help us improve. We truly appreciate you bringing this to our attention.”
4.0分
家庭亲子
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The rooms are big and great for a family. The pool are was great for kids. However, The property could use cosmetic updates. Our room was in desperate need of pairing. There was rust spots all over the bathroom that was eating away at the trim and bathtub. The paint was coming off the walls in multiple places. Multiple mystery stains all over the floor that made me not want to walk barefoot. It took a great room and made it ok. The hotel has the potential to be great/expensive hotel but the looks of the room make them look dingy and dirty. The room quality does NOT justify the price. Hopefully it’s not all rooms and maybe just ours (#106).
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酒店回复: Thank you for sharing your detailed feedback. We’re glad to hear you enjoyed the spacious rooms and pool area, but we sincerely apologize for the condition of your room. Your comments about the cosmetic issues and cleanliness are important, and we will address them immediately to ensure future guests have a more comfortable experience. We appreciate your honesty and hope to have the opportunity to provide a stay that better reflects the quality we aim to offer.”
4.0分
其他
The front desk staff was not very frienly or wecoming both at check in and check out. The did their job but seemed to be distracted and annoyed.
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酒店回复: Hello. Thank you for your review of your most recent stay with us. We will use your feedback for ongoing coaching with our staff as we strive to provide exceptional guest experiences. Have a wonderful day.
3.0分
其他
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Overall, I really don't have many complaints. The staff was nice, but not overly friendly or happy. Our room had a lot of places that could have been dusted. The bathroom fan was full of chunks of dust and the lighting is HORRIBLE. The pillows and mattresses are very uncomfortable. Even my 18 year old said she was very uncomfortable when sleeping. The breakfast was good. Everything was hot and they did a good job of keeping things clean. The pool area is older, but kept up as well as they can. The walls are SOOOO thin! We were woken up numerous times by people laughing, talking, stomping and at 2 in the morning, we were woken up by people being SOOO loud, including their young child. (Not the hotel's fault) just know you'll hear everything through the walls! We would probably stay here again, just not on a weekend , because of all the kids and noone has any consideration for others any more.
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酒店回复: Thank you for your review of your most recent stay with us. We hope you consider staying with us the next time your travels require lodging needs. Have a wonderful day.
4.0分
其他
Pool was not warm enough. Pool and hot tub were very full most times, no seating available.
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酒店回复: Thank you for your review of your most recent stay with us. We regret that the pool area did not meet your standards, but hope that did not ruin your stay with us. Have a wonderful day.
Obviously an older establishment but the service along with very decent room and pool area for the family gathering was spot on. Thanks
The room was very clean and quiet. The staff were very friendly and helpful. The pool was much colder than I expected but my young kids still enjoyed it very much.
We reserved a king suite- the pull out mattress was BAD! It was stained and ripped, springs poking out the sides. Just terrible.
We ended up switching the mattress with a next door room- but beware and make sure you check them! Quality was not great. The front desk staff was great in helping with this.
The hotel is outdated and bathrooms need upgrades. Breakfast was ok.
The hotel was 2 stars max.
I would try a different hotel next time.
The 1st room was dirty. I have disturbing photographs which I gave the front desk girl. Everything else was great. The water slide was fun. I liked the location. Everything else was comfortable. The staff was refreshingly polite.
Web site listed 24 hour free airport shuttle service. This is not true as you have to make reservations for the service 24 hours in advance. Once we checked in this information was disclosed. Uber and Lyft recommendations also failed as no drivers were available at the time of need. Front desk was completely unwilling to assist in any way. I had our flight adjusted to a time that the shuttle was already scheduled and once again the front desk would not guarantee or try to help with the service.
Buyer beware when using this hotel for flights out of Minot.
The first room we checked into had a dirty floor, there was white stuff all over the couch and foot stools. We went back down to get a new room and that room had the white stuff all over the couch. We didn’t sit on the couch at all because of it. At least the floor was clean in the 2nd room. Most of the staff was friendly. There was a you g man that was snarky with is when our jey wouldn’t work to get into the room. I can say that we will never stay at this property again.
The rooms are big and great for a family. The pool are was great for kids. However, The property could use cosmetic updates. Our room was in desperate need of pairing. There was rust spots all over the bathroom that was eating away at the trim and bathtub. The paint was coming off the walls in multiple places. Multiple mystery stains all over the floor that made me not want to walk barefoot. It took a great room and made it ok. The hotel has the potential to be great/expensive hotel but the looks of the room make them look dingy and dirty. The room quality does NOT justify the price. Hopefully it’s not all rooms and maybe just ours (#106).
The front desk staff was not very frienly or wecoming both at check in and check out. The did their job but seemed to be distracted and annoyed.
Overall, I really don't have many complaints. The staff was nice, but not overly friendly or happy. Our room had a lot of places that could have been dusted. The bathroom fan was full of chunks of dust and the lighting is HORRIBLE. The pillows and mattresses are very uncomfortable. Even my 18 year old said she was very uncomfortable when sleeping. The breakfast was good. Everything was hot and they did a good job of keeping things clean. The pool area is older, but kept up as well as they can. The walls are SOOOO thin! We were woken up numerous times by people laughing, talking, stomping and at 2 in the morning, we were woken up by people being SOOO loud, including their young child. (Not the hotel's fault) just know you'll hear everything through the walls! We would probably stay here again, just not on a weekend , because of all the kids and noone has any consideration for others any more.
Pool was not warm enough. Pool and hot tub were very full most times, no seating available.