There was nothing to like tgey had roaches crawling up thw wall and I am allergic to roaches. I asked for a refund and they took $20 because they said that was their policy. I will not do third party anymore. I had to wind up sleeping in my car for the night after driving over 900 miles.
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酒店回复: Dear guest, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. Best Regards,Customer Care Team
1.0分
其他
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Roach Infested
The staff was friendly but not much honest or helpful. I noticed when checking in there was a sign saying that pest control was going to be arriving so I asked if there was a pest problem they said no, but as soon as I got to my room to open the door ROACHES were scattering everywhere needless to say they offered me another room and the same thing happened I left but not before I was told I would get a refund it’s has been days later and no word of a refund. If you can deal with roaches this would be a great place.
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酒店回复: Dear guest, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. Best Regards,Customer Care Team
1.0分
其他
Bugs crawling on wall and in the bed on the pillows
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酒店回复: Dear Azariyah,We are very sorry to hear of your experience at Suburban Studios Jackson North. We take reports of bugs extremely seriously and partner with licensed professionals for regular inspections and treatments. Cleanliness is a top priority for our property, and your comments will be reviewed immediately with our housekeeping and pest control teams.This is not reflective of the stay our guests typically enjoy, and we will ensure every measure is taken to address your concern promptly.Best Regards,Customer Care Team
1.0分
其他
If you value your life or health DO NOT stay here!
We walked into the room and just left. Nasty!!!! Unsafe!!! This is an unsanitary and dangerous place to stay!
1.0分
其他
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The owner (?) was very friendly. Unfortunately the whole place smelled of pot smoke, lights were blown out, the door to the bathroom was not securely attached to the hinges, and there were bed bugs on the bed when I got out of the shower.
1.0分
其他
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The place is a dump. Need renovation immediately. Need security on premises. Men standing around drinking and anything they want to do. No amenities.?Manager has bad attitude. No customer. Told him about toilet constantly running the run over when flushed. Sent pictures to customer service. Never even look that way again.
2.0分
其他
Had a terrible smell plus roaches all over the place
5.0分
其他
Yes the room was spotless
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酒店回复: Hey Cedric, thanks so much for sharing your feedback with us! We’re really happy to hear that your room was spotless—our housekeeping team will love hearing that their attention to detail made your stay more comfortable.If there was anything else we could have done to make your stay even better, please let us know. We’re always looking for ways to improve and make sure every part of your experience is just right.Looking forward to welcoming you again at Suburban Studios Jackson North next time you’re in town!Best Regards,Customer Care Team
1.0分
其他
No soap in the bathroom. The towel was just refolded and reused from the previous person's stay. It literally had their hair on it. Room smelled of smoke.
3.0分
其他
Rooms need updating
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酒店回复: Hi Stephanie, thank you for taking the time to leave a review. We hear your comment about the rooms needing updates and appreciate your honesty. Many guests value the convenience and affordability of staying here, and your feedback helps us see where improvements can make future stays even better.Best Regards,Customer Care Team
There was nothing to like tgey had roaches crawling up thw wall and I am allergic to roaches. I asked for a refund and they took $20 because they said that was their policy. I will not do third party anymore. I had to wind up sleeping in my car for the night after driving over 900 miles.
Roach Infested
The staff was friendly but not much honest or helpful. I noticed when checking in there was a sign saying that pest control was going to be arriving so I asked if there was a pest problem they said no, but as soon as I got to my room to open the door ROACHES were scattering everywhere needless to say they offered me another room and the same thing happened I left but not before I was told I would get a refund it’s has been days later and no word of a refund. If you can deal with roaches this would be a great place.
Bugs crawling on wall and in the bed on the pillows
If you value your life or health DO NOT stay here!
We walked into the room and just left. Nasty!!!! Unsafe!!! This is an unsanitary and dangerous place to stay!
The owner (?) was very friendly. Unfortunately the whole place smelled of pot smoke, lights were blown out, the door to the bathroom was not securely attached to the hinges, and there were bed bugs on the bed when I got out of the shower.
The place is a dump. Need renovation immediately. Need security on premises. Men standing around drinking and anything they want to do. No amenities.?Manager has bad attitude. No customer. Told him about toilet constantly running the run over when flushed. Sent pictures to customer service. Never even look that way again.
Had a terrible smell plus roaches all over the place
Yes the room was spotless
No soap in the bathroom. The towel was just refolded and reused from the previous person's stay. It literally had their hair on it. Room smelled of smoke.
Rooms need updating