酒店回复: Rae, thank you for sharing your feedback. It’s good to know the downtown location and support from team members and valet were highlights. The concerns regarding your room temperature and evening disturbances are appreciated, and your input has been noted. Your comments help in identifying areas for improvement.
酒店回复: Bradley, it’s wonderful to hear you had a great time at DoubleTree by Hilton Lansing. The team members are delighted you found your room cozy and enjoyed the service provided. The location offers convenient access to key attractions, and your feedback is appreciated. We’re looking forward to welcoming you back for another enjoyable visit.
酒店回复: Kim, thank you for sharing feedback on your experience. The location does offer close proximity to MSU, and the surrounding area's conditions can sometimes affect travel. The parking arrangement is set up to best accommodate varying needs, but it may not suit every guest’s preferences. Your comments are appreciated and will be taken into consideration.
酒店回复: Thank you for sharing feedback. The hotel's team continuously works towards enhancing the guest experience. Your comments will be shared with the appropriate departments to help improve future stays. Safe travels on your next trip.
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房间里的暖气整晚都发出巨大的撞击声。我一直被吵醒，几乎睡不着觉。
我告诉了工作人员，他们说会记录下来。
以后不会再去了。
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酒店回复: We apologize for the inconvenience you experienced with the heating unit, Melanie. We understand how disruptive it can be, and we appreciate you bringing this to our attention. We will investigate this further and take necessary steps to prevent this from happening again. We hope you give us another chance in the future.
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订了一间大床房。他们超额预订了，给我们安排了两张大床。价格也没调整。
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酒店回复: Jay, thank you for taking the time to share your feedback. The team always aims to ensure booking arrangements are honored whenever possible. Your comments regarding the room assignment and charges are valued and will be carefully considered as part of ongoing efforts to enhance guest satisfaction.
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酒店员工非常友好。餐厅的食物非常美味，旅行结束后抵达时享用的热饼干更是锦上添花。
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酒店回复: Jane, we are thrilled you enjoyed your stay at DoubleTree by Hilton Lansing. Our team members take pride in providing friendly service, and it's wonderful to hear that you loved the restaurant and warm cookies too. We look forward to welcoming you back.
位置很好，离所有政府部门都很近。设施不多，就只有房间。虽然有点旧，但很干净。下次还会再住。
预订这里是因为地理位置优越，在市中心非常理想。工作人员友好热情，包括第三方代客泊车服务，我强烈推荐。
我的空调出风不冷，所以这很不方便。其次，我完全赞成所有带孩子的家庭住在同一楼层。晚上11点30分，孩子们还在走廊里尖叫着跑来跑去。真不爽。
市中心区域夜间非常安静，甚至连代客泊车服务午夜就关门了。步行即可轻松抵达首都球场或卢格纳特棒球场。夜间附近没有商店或咖啡馆。房间非常舒适，员工非常友善。入住体验非常愉快。
11 层酒店有 3 部电梯，只有 1 部正常运转。等 15 分钟的电梯是很常见的。第一天晚上，消防部门接到电话，要求将客人从卡住的电梯中救出来。早餐自助餐供应至上午 10:00，我 9:30 到达时发现大多数盘子都是空的。一张煎饼和 2 片培根，没有香肠、面包卷或鸡蛋。服务员说他们将在半小时后关门，不会再补充自助餐。毫无问题地向我们 6 个人收取全价。其他客人在我们之后不久到达，并立即被安排坐在空的自助餐台前。周六下午去礼品店为 4 个孩子买了一些苏打水和薯片。由于没有工作人员，商店关门了。我预订了一套套房，被收取了费用，但却给了一间普通套房，没有任何解释或折扣。前台说他们会将我的投诉转达给经理，但从未联系过他们。我们使用了代客泊车服务，退房时我注意到我们被收取了 10 美元的延迟退房费。我们早上9:30退房。我询问收费标准时，被告知这笔费用会自动添加到每张代客停车账单中。我提出质疑时，他们好像把这笔费用取消了。对于希尔顿酒店来说，这太不专业了。
去密歇根州立大学很方便，但路上坑坑洼洼！
住宿费用不含停车费，而且对于密歇根州立大学外州学生家长往返酒店不方便。因为这个问题，以后不会再住了。
陷入困境，别无选择
房间里没有能用的电话，没有免费早餐，停车需要额外收费，客房服务也不行。此外，整晚都有可能听到锅炉发出的叮当声或其他声音。所以下次旅行我肯定不会再去了。
房间里的暖气整晚都发出巨大的撞击声。我一直被吵醒，几乎睡不着觉。
我告诉了工作人员，他们说会记录下来。
以后不会再去了。
订了一间大床房。他们超额预订了，给我们安排了两张大床。价格也没调整。
酒店员工非常友好。餐厅的食物非常美味，旅行结束后抵达时享用的热饼干更是锦上添花。
一切都很好，但早餐很差