酒店回复: Dear Guest, We sincerely apologize for the confusion and inconvenience you experienced with your room type upon check-in. We understand how frustrating it is not to receive what was originally booked. Additionally, we're very sorry to hear about the lack of courtesy and the inadequate response when you requested extra bedding—this falls short of our service standards. We are addressing these issues with our front desk team to ensure better communication and guest care moving forward. Your feedback is valuable, and we hope to serve you better next time.Sincerely,Hotel Management
酒店回复: Dear Guest, We sincerely apologize for the inconvenience you faced with your reservation, the delay in service, and the overbooking issue. This is certainly not the standard of service we aim to provide. We are addressing these concerns with our team to ensure such situations do not occur in the future. We appreciate your feedback and would love the opportunity to welcome you back for a much smoother and more comfortable stay.Sincerely,Hotel Management
酒店回复: Dear Guest, Thank you for your feedback. We’re glad to hear that you found our hotel to be budget-friendly and comfortable for your last-minute stay. We appreciate your understanding regarding the repairs and maintenance. While we strive for a perfect guest experience, we’ll take your comments into consideration as we continue to improve. We’re pleased that you and your son were comfortable during your stay at Extended Stay America and we look forward to welcoming you back for another visit.Sincerely,Hotel Management
酒店回复: Dear Adrian, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. Sincerely,Hotel Management
4.0分
家庭亲子
原文
翻译提供方：Google
房间非常干净。
入住手续办理得很顺利，非常礼貌，办理速度很快。
浴室可以升级一下。
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酒店回复: Dear Guest, Thank you for your kind feedback. We’re delighted to hear you found your room very clean and experienced polite and efficient check-in service. We appreciate your suggestion regarding bathroom upgrades and want you to know that we are continually working to improve our facilities to enhance guest comfort. Your satisfaction is important to us, and we look forward to welcoming you back to Extended Stay America soon for an even better stay. Sincerely,Hotel Management
2.0分
家庭亲子
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The entire hotel smelled. When we arrived in the evening, the hallways smelled like a mix of smoke and mildew. The next next morning they were better, it kind of smelled like they sprayed air freshener. Our room had a musty smoke smell. Everything in the room was very very old and basic. The worst part was the floor from the air conditioner to the bed was soaking wet it extended from the air conditioner out about 3 feet in all directions. I forgot to say something in the morning we left because I couldn't wait to get out of there the front desk Employees were very nice though.
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酒店回复: Dear Susan, We sincerely apologize for the unpleasant odors and the wet floor in your room during your stay. This is certainly not the experience we want our guests to have, and we regret that these issues impacted your comfort. We appreciate you acknowledging our front desk team’s kindness. They strive to provide a welcoming atmosphere. Your concerns have been shared with our housekeeping and maintenance teams for immediate attention and correction. We’re committed to improving and hope you’ll consider giving us another chance to provide a better experience. Sincerely,Hotel Management
2.0分
其他
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When I checked in no one was at the desk for over 10 minutes. They gave me a room that already had someone in it when I entered (horrible experience). The room I got smelled terrible and was not clean. I will never stay here again no will I recommend family visiting the area stay here.
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酒店回复: Dear Kendra, We sincerely apologize for the unacceptable issues you faced during your stay, including the delay at check-in, being assigned an occupied room, and the condition of the room you received. This is far from the standard we aim to provide, and we understand how unsettling and frustrating this must have been. Your concerns have been addressed with our front desk and housekeeping teams to ensure immediate corrective action. We truly value your feedback and hope for the opportunity to restore your trust in the future. Sincerely,Hotel Management
1.0分
家庭亲子
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Our room had a large amount of ants behind the headboard of one of the beds that we did not discover until the morning after our first night. This issue was brought to the front desk, the woman was very apologetic and moved us to a new room and told us she issued a refund for the inconvenience. The refund was for $6.93. Thanks, extended stay....
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酒店回复: Dear Andrew, We sincerely apologize for the ant issue you encountered and understand how unsettling that must have been. We're glad our front desk team acted promptly by moving you to a new room and extending an apology. Your feedback has been shared with our management team. We truly appreciate your patience and hope to have the opportunity to welcome you back for a cleaner, more comfortable stay.Sincerely,Hotel Management
1.0分
其他
Stay Away
This hotel is worn out and dirty. Beds were uncomfortable. Furniture is definitely not hotel worthy. Do not stay here.
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酒店回复: Dear Daniel,Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet expectations. Guest comfort is important to us, and we are continuously working to improve the overall quality of our accommodations. Your comments have been noted and will help guide our ongoing efforts to enhance the guest experience. We appreciate your perspective and hope you might consider giving us another opportunity in the future to provide a stay that better reflects the standards we aim to uphold. Thank you again, and we hope you will choose us the next time you visit the area.Sincerely,Hotel Management
1.0分
其他
Place was filthy, smelled like pot ended up leaving immediately. Felt unsafe and unclean.
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酒店回复: Dear Tracy, We’re truly sorry to hear about your experience and that you felt unsafe and encountered cleanliness issues, including odors that made your stay uncomfortable. This is far from the standard we aim to uphold, and your concerns have been shared with our housekeeping and security teams for immediate review and corrective action. We understand your decision to leave early and deeply regret the impression left. Your experience matters to us, and we hope to welcome you back in the future.Sincerely,Hotel Management
我在网上预订了一间带两张大床的房间，入住时被告知只有一张特大床，办理过程中又被告知只有一张大床。客服服务很差，不友好，没有沟通。我要了毯子和枕头，结果只给了两张床笠。唉。我以后不会再来了。
我住过的最差的酒店
这是我一生中住过的最差的酒店
酒店关门了，没人服务，接待员睡着了，然后她醒来时得了重感冒，没有戴口罩，花了一个多小时寻找预订，然后她说没有付款，我想再次付款，结果发现事实是酒店超额预订，没有房间，我不得不去找另一家酒店。
如果你不挑剔的话，这里还不错。房间价格实惠，而且我们是最后一刻预订的，所以我们也没什么可挑剔的。房间看起来像是被损坏过，也修理过几次。很多东西（浴室里的毛巾杆、厨房橱柜等等）都用黑色的石膏板螺丝固定，与房间原本舒适的风格形成了鲜明的对比。这些修补都注重功能性，而不是美观性。房间没有什么不安全的地方，但如果你期待的是完美的油漆搭配和窗户上没有蜘蛛网，那你肯定会失望的。我和儿子对房间完全满意。
翻译结果
我不推荐这家酒店。我晚上11点到达酒店时，前台空无一人。我等了30多分钟，也没人来。我只能以客人身份进入接待区，却在寒冷的街道上等待，我打开了门。而且，我的预订费还没退。服务非常差。
房间非常干净。
入住手续办理得很顺利，非常礼貌，办理速度很快。
浴室可以升级一下。
The entire hotel smelled. When we arrived in the evening, the hallways smelled like a mix of smoke and mildew. The next next morning they were better, it kind of smelled like they sprayed air freshener. Our room had a musty smoke smell. Everything in the room was very very old and basic. The worst part was the floor from the air conditioner to the bed was soaking wet it extended from the air conditioner out about 3 feet in all directions. I forgot to say something in the morning we left because I couldn't wait to get out of there the front desk Employees were very nice though.
When I checked in no one was at the desk for over 10 minutes. They gave me a room that already had someone in it when I entered (horrible experience). The room I got smelled terrible and was not clean. I will never stay here again no will I recommend family visiting the area stay here.
Our room had a large amount of ants behind the headboard of one of the beds that we did not discover until the morning after our first night. This issue was brought to the front desk, the woman was very apologetic and moved us to a new room and told us she issued a refund for the inconvenience. The refund was for $6.93. Thanks, extended stay....
Stay Away
This hotel is worn out and dirty. Beds were uncomfortable. Furniture is definitely not hotel worthy. Do not stay here.
Place was filthy, smelled like pot ended up leaving immediately. Felt unsafe and unclean.