酒店回复: Vielen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt bei uns zu bewerten.Es tut uns leid zu hören, dass die Suite und das Frühstück nicht ganz Ihren Erwartungen entsprochen haben. Wir nehmen Ihre Hinweise zu den defekten Lampen und den Zustand der Möbel sehr ernst und werden diese Punkte intern besprechen, um Verbesserungen umzusetzen. Ebenso prüfen wir gerne, wie wir unser Frühstücksangebot abwechslungsreicher und internationaler gestalten können.Es freut uns jedoch, dass Ihnen unser Kaffee geschmeckt hat und Sie mit der Freundlichkeit und Hilfsbereitschaft unseres Teams zufrieden waren – das motiviert uns sehr.Wir hoffen, Sie geben uns in Zukunft noch einmal die Gelegenheit, Sie von den Verbesserungen zu überzeugen.Mit freundlichen Grüßen
5.0分
其他
原文
翻译提供方：Google
各方面都很棒。如果我再次参观瀑布，我还会住在这里。
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酒店回复: Adriana thank you for the beautiful review and top rating! We hope you will be returning.
5.0分
其他
原文
翻译提供方：Google
虽然很旧，但我住得很舒服。
我住得很舒服。不过，除了每天更换毛巾和整理床上用品外，每周只进行一次清洁工作也很好。
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酒店回复: Jun hee thank you for the perfect rating and for taking the time to compliment housekeeping. We are grateful you enjoyed your stay with us!
5.0分
其他
Stayed in a 2 bedroom suite. Great accommodations, comfortable beds, clean. Breakfast included was a plus. Will stay again.
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酒店回复: Thank you, Stephanie! We appreciate the top rating and the wonderful compliments. We look forward to welcoming you back!
3.0分
其他
I stayed for 8 days. My room was cleaned once. I had trash piled up. I had one fork. One pan. 2 spoons.
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酒店回复: We would like to apologize for the issues you encountered during your stay. We use feedback like this to continually make improvements for our guests. If issues come up during your stay, we encourage our guests to let us know as soon as possible so that we can fix them right away. We always want all of our guests to be comfortable and happy for their entire stay. Hopefully you will stay again in the future so that we can leave a better lasting impression of our hotel.
5.0分
家庭亲子
Staff was very friendly. Rooms were clean and big. Breakfast was really good. Overall a really pleasant experience.
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酒店回复: Thank you so much for sharing your kind feedback! We’re delighted to hear you enjoyed your stay, especially our friendly team, spacious clean rooms, and delicious breakfast. It’s wonderful to know your experience was a pleasant one, and we hope to welcome you back again soon!
4.0分
家庭亲子
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Trash cans in room are too tiny. And the ice machines are not efficient. Otherwise, our stay was excellent. Staff were extremely nice, helpful, and professional.
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酒店回复: Thank you for sharing your feedback! We’re delighted to hear that you had an excellent stay and that our team made such a positive impression with their friendliness and professionalism. We appreciate your comments regarding the trash cans and ice machines — your input helps us identify ways to improve our guests’ experience. We hope to welcome you back again soon!
所有员工都非常友好热情。这是我们第二次入住同一家酒店，如果有机会，我一定会第三次入住。酒店外面有几家餐厅、一家酒吧，甚至还有一家饼干店！
糟糕体验——房间卫生糟糕，员工粗鲁无礼
我在布法罗-阿默斯特Staybridge Suites酒店的住宿体验非常令人失望。房间状况令人无法接受，冰箱里锈迹斑斑、污垢明显，马桶脏兮兮、油腻腻的炉灶，冰箱通风口损坏，垃圾处理器也脏兮兮的。我附上了照片以作证明。
当我向前台反映这些问题时，前台工作人员（可能叫凯西或凯利）极其粗鲁无礼，态度冷淡。她说“我又不建酒店墙，我什么也做不了”，丝毫没有提供帮助的意愿，甚至没有承认房间状况糟糕。
我通过*******预订了这次住宿，相信他们平台通常提供的质量保证，但这次体验远低于预期。提供明显不卫生或不适合入住的房间，实在令人无法接受。
我不推荐这家酒店。卫生条件差，客户服务更差，管理团队显然不关心客人体验。
地方不太干净。地毯破旧，家具乱糟糟的，浴室里有些地方油漆脱落。清洁工只给我换了床单，房间的清洁程度也让我很失望。早餐不错。工作人员真的花了不少心思为客人准备早餐。工作人员很乐于助人，但酒店房间很糟糕
这是一家简单但不幸的是非常陈旧的酒店。套房内的一些灯坏了。一些家具已经损坏和磨损。
早餐并不是真正的国际化，因为选择非常有限。咖啡很好喝。如果你主要喜欢白面包，那么其他一切都还不错。
但工作人员始终非常友好且乐于助人。
各方面都很棒。如果我再次参观瀑布，我还会住在这里。
虽然很旧，但我住得很舒服。
我住得很舒服。不过，除了每天更换毛巾和整理床上用品外，每周只进行一次清洁工作也很好。
Stayed in a 2 bedroom suite. Great accommodations, comfortable beds, clean. Breakfast included was a plus. Will stay again.
I stayed for 8 days. My room was cleaned once. I had trash piled up. I had one fork. One pan. 2 spoons.
Staff was very friendly. Rooms were clean and big. Breakfast was really good. Overall a really pleasant experience.
Trash cans in room are too tiny. And the ice machines are not efficient. Otherwise, our stay was excellent. Staff were extremely nice, helpful, and professional.