My state was only one night but there were no issues. Check in was easy the room was clean the place was quiet. And I would definitely stay again
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof Inn Griffin. We're so pleased that you found our check-in process easy and your room clean and quiet. It's great to know you had a comfortable stay. Your feedback is greatly appreciated and encourages us to maintain our standards of service.Knowing you would return is the best compliment we could receive. Thank you for choosing Red Roof. We would love to see you again, should your travels bring you back to our area.Sincerely,ViktorRed Roof Management RediResponse Specialist
5.0分
商务出差
I think it's great within a few hundred feet of walking distance you have restaurants
展开
酒店回复: Dear Valued Guest, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Griffin. It's wonderful to know that you found our location ideal, with various restaurants just a short walk away. We hope to continue to provide great experiences for you. Thank you for choosing Red Roof. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,ReyRed Roof ManagementRediResponse Specialist
1.0分
朋友出游
Place was trash 10/10 don’t recommend unless you like long term guests and bugs
1.0分
其他
Dee at checkin was amazing. I normally can over look a bug but there were too many. they need an exterminator badly. Also get real grass in the pet area.
展开
酒店回复: Dear Shelly, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Griffin. I am glad to read that you were pleased with the staff at check-in However, at Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was unsatisfactory due to the insects you reported and that real grass is needed for the pet area. We value your business and would like to assure you that this is not a reflective of our usual standards. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. We hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
3.0分
商务出差
I’ve stayed many times. Some rooms are better than others some guest are noisy than others, like any place you stay unless you are paying over 100$
展开
酒店回复: Thank you for your review, Danielle. The staff at the RED ROOF INN GRIFFIN and I appreciate your 3/10 score following your stay. We're also happy you found our hotel to be economical. However, you indicated that some of the rooms are better than others and the noise disturbance from some of the guests hindered your experience. This was truly disheartening to hear, and we do sincerely apologize for the inconvenience it caused. Our Red Roof team is committed to satisfying our guests, so we are thankful for your feedback as it will help us to improve the quality of our services.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue in real time to ensure you are completely satisfied. Thank you again for sharing and we would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
5.0分
其他
展开
NASCAR Atlanta 2024
The room was okay we could smell smoke in the room from previous person smoking. The A/C in the room worked well. Nice and cool. The shower/ bathroom was good. The sink area above sink mirror quit working on check out morning. Friendly employees.
展开
酒店回复: Hello Ralph, Thank you for taking the time to tell us about your stay at the Red Roof Inn Griffin. I am glad you were pleased with our AC, our bathroom and our friendly staff. However, please accept our apologies for the smoke odor you encountered, the sink not being to your liking and the other concerns listed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist
2.0分
情侣出游
展开
Smell of Humidity in room upon entering. Bedding clean but strained. T.V. didn't work. Jets in bathtub need repair shooting out water upward. Toilet needs repair detached from floor. Needed to go ask for toilet paper.
展开
酒店回复: Dear Angelica,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN GRIFFIN. I am happy you were pleased with our clean bedding. However, you indicated that the tv did not work, the toilet was in need of repair, the unpleasant odor you encountered in the room and the other concerns you highlighted hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. I will be sharing your feedback with management in an effort to address your concerns. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,SamanthaRed Roof ManagementRediResponse Specialist
3.0分
商务出差
展开
I discussed with assistant manager needed to stay extra couples hours after check-out time. I was told extra $20.00 as well as paying full hotel amount i could stay until 4pm friday extra $20.00.
Upon leaving the manager dismiss original agreement and told me i have pay $60.00 dollars instead of $20.00.
Just didn't treat me as a valuable customer.
I don't recommend this place.
1.0分
其他
Didn't even clean the bathroom. One and done. Will never stay there again.
展开
酒店回复: Dear Daniel,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Griffin. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 2/10 score. You indicated that you were unsatisfied with unclean bathroom. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you any of our other brand locations.Sincerely,ChirellRedRoof ManagementRediResponse Specialist
4.0分
商务出差
展开
Second stay was a let down
This is my second stay at this motel, and the assigned room was seemingly 'disabled accessible'. But it wouldn't have been very accessible, because the hand rail installed by the toilet would prevent easy wheelchair access. The hand rail over the toilet tank meant the tank cover didn't fit, and because it didn't fit, it was hard to flush the toilet. And you couldn't USE the hand rail there because the toilet tank cover was in the way!
The sliding door to the bathroom was functional, but partly disabled, with raw wood and exposed screws, and slid along an uneven sliding rail.
Patches in the walls needed paint work, and the location of the room was noisy (right beside employee quarters). Would I stay there again? Yes, but I'd see the room first. This room was cramped, therefore I question if a handicapped person could even use it.
展开
酒店回复: Dear Joann,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN GRIFFIN. We value you as our guest and welcome your 8/10 score. At Red Roof we are happy to know that you made us your choice of stay. However, regarding your comment of the patches in the walls, the noisy location of the room and all the other concerns that you mentioned. These will be taken into consideration. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
My state was only one night but there were no issues. Check in was easy the room was clean the place was quiet. And I would definitely stay again
I think it's great within a few hundred feet of walking distance you have restaurants
Place was trash 10/10 don’t recommend unless you like long term guests and bugs
Dee at checkin was amazing. I normally can over look a bug but there were too many. they need an exterminator badly. Also get real grass in the pet area.
I’ve stayed many times. Some rooms are better than others some guest are noisy than others, like any place you stay unless you are paying over 100$
NASCAR Atlanta 2024
The room was okay we could smell smoke in the room from previous person smoking. The A/C in the room worked well. Nice and cool. The shower/ bathroom was good. The sink area above sink mirror quit working on check out morning. Friendly employees.
Smell of Humidity in room upon entering. Bedding clean but strained. T.V. didn't work. Jets in bathtub need repair shooting out water upward. Toilet needs repair detached from floor. Needed to go ask for toilet paper.
I discussed with assistant manager needed to stay extra couples hours after check-out time. I was told extra $20.00 as well as paying full hotel amount i could stay until 4pm friday extra $20.00.
Upon leaving the manager dismiss original agreement and told me i have pay $60.00 dollars instead of $20.00.
Just didn't treat me as a valuable customer.
I don't recommend this place.
Didn't even clean the bathroom. One and done. Will never stay there again.
Second stay was a let down
This is my second stay at this motel, and the assigned room was seemingly 'disabled accessible'. But it wouldn't have been very accessible, because the hand rail installed by the toilet would prevent easy wheelchair access. The hand rail over the toilet tank meant the tank cover didn't fit, and because it didn't fit, it was hard to flush the toilet. And you couldn't USE the hand rail there because the toilet tank cover was in the way!
The sliding door to the bathroom was functional, but partly disabled, with raw wood and exposed screws, and slid along an uneven sliding rail.
Patches in the walls needed paint work, and the location of the room was noisy (right beside employee quarters). Would I stay there again? Yes, but I'd see the room first. This room was cramped, therefore I question if a handicapped person could even use it.