Front desk lady Kathy, is awful shes rude and mean and dont care about the customers....if ur late paying ur room one min she wants to kick u out whether u have kids or not.... she absolutely should not be employed here....i wouldn't recommend this place to anyone not even my worst enemy!!
1.0分
家庭亲子
展开
This place is the worst I have ever stayed. Staff was very rude and accused me of lying when I told them other people's belongings were left in my room under the ac and in the restroom. They also called my room at 730 in the morning saying my kids needed to settle down because they were disturbing the entire place. My boys are 9 and 11 and were sound asleep at the time. Once again...they said I was a liar.There was a man lurking around the hallways trying to scam me by asking for my cash app. He was right up on me all in my space. Once again...the lady called me a liar. I told them to watch the cameras but refused to. Upon checking in there was a blonde lady who was talking bad about the other employees and they began fighting. I should have knew right then. My family will never stay there again and I am waiting on my 294 dollar refund which could take 10 business days, and I really needed it back faster. My family has never been treated worse, and we have stayed in many hotels. I really advise anyone to look elsewhere in the area when staying in Burleson tx.
5.0分
其他
展开
I have to say, I had a really good experience staying here ( the past 3 months ). I didn't think it would go well at first only because I've had not so great experience in other places. The staff here has been great. Overall good vibes. I have an autistic teen son and 8yr old daughter, the staff made them feel welcomed. The rooms are kept nice & clean. Melissa you rock!!! If you ever need maintenance, they come quick. Thank you all for making this experience a pleasant adventure for me and my kiddo's. We are going to miss all of you! Single mom
Front desk lady Kathy, is awful shes rude and mean and dont care about the customers....if ur late paying ur room one min she wants to kick u out whether u have kids or not.... she absolutely should not be employed here....i wouldn't recommend this place to anyone not even my worst enemy!!
This place is the worst I have ever stayed. Staff was very rude and accused me of lying when I told them other people's belongings were left in my room under the ac and in the restroom. They also called my room at 730 in the morning saying my kids needed to settle down because they were disturbing the entire place. My boys are 9 and 11 and were sound asleep at the time. Once again...they said I was a liar.There was a man lurking around the hallways trying to scam me by asking for my cash app. He was right up on me all in my space. Once again...the lady called me a liar. I told them to watch the cameras but refused to. Upon checking in there was a blonde lady who was talking bad about the other employees and they began fighting. I should have knew right then. My family will never stay there again and I am waiting on my 294 dollar refund which could take 10 business days, and I really needed it back faster. My family has never been treated worse, and we have stayed in many hotels. I really advise anyone to look elsewhere in the area when staying in Burleson tx.
I have to say, I had a really good experience staying here ( the past 3 months ). I didn't think it would go well at first only because I've had not so great experience in other places. The staff here has been great. Overall good vibes. I have an autistic teen son and 8yr old daughter, the staff made them feel welcomed. The rooms are kept nice & clean. Melissa you rock!!! If you ever need maintenance, they come quick. Thank you all for making this experience a pleasant adventure for me and my kiddo's. We are going to miss all of you! Single mom