Our experience at Shivani International Hotel, booked for a marriage event, was extremely disappointing and stressful. The hotel management displayed a complete lack of professionalism and basic hospitality standards. To begin with, the hotel’s systems were extremely unorganised. Despite confirmed bookings made well in advance, we were denied allotted rooms on the actual day of the event, causing huge inconvenience and embarrassment in front of guests. This is unacceptable, especially during an important family function like a wedding. The quality of service delivery was very poor. Requests were ignored or handled after repeated follow-ups. The managing staff led by Deepak behaved rudely and arrogantly, instead of being helpful or solution-oriented. Rather than resolving issues, they appeared defensive and indifferent. Mr. Deepak had no qualities of being a manager. The serving staff was clearly unprofessional and untrained. There was no coordination, basic etiquette was missing, and service was slow and careless. Overall hospitality standards were far below what one would expect from a hotel hosting marriage events. A wedding is a once-in-a-lifetime occasion, and the last thing any family deserves is chaos and mismanagement. Unfortunately, Shivani International Hotel failed on almost every front. Strongly not recommended for weddings or any important events. Please think twice before booking this property.
Our experience at Shivani International Hotel, booked for a marriage event, was extremely disappointing and stressful. The hotel management displayed a complete lack of professionalism and basic hospitality standards. To begin with, the hotel’s systems were extremely unorganised. Despite confirmed bookings made well in advance, we were denied allotted rooms on the actual day of the event, causing huge inconvenience and embarrassment in front of guests. This is unacceptable, especially during an important family function like a wedding. The quality of service delivery was very poor. Requests were ignored or handled after repeated follow-ups. The managing staff led by Deepak behaved rudely and arrogantly, instead of being helpful or solution-oriented. Rather than resolving issues, they appeared defensive and indifferent. Mr. Deepak had no qualities of being a manager. The serving staff was clearly unprofessional and untrained. There was no coordination, basic etiquette was missing, and service was slow and careless. Overall hospitality standards were far below what one would expect from a hotel hosting marriage events. A wedding is a once-in-a-lifetime occasion, and the last thing any family deserves is chaos and mismanagement. Unfortunately, Shivani International Hotel failed on almost every front. Strongly not recommended for weddings or any important events. Please think twice before booking this property.