酒店回复: Dear Guest,We appreciate your feedback and are glad you found the room clean. Your comments about the layout and space have been noted. We understand the importance of comfort and functionality, and our team will review room arrangements to ensure a more spacious and convenient experience for future guests.Sincerely, General Manager
4.0分
家庭亲子
原文
翻译提供方：Google
房间很干净，工作人员很友好，希望早餐可以丰富一些，但总体来说体验不错。
2.0分
其他
原文
翻译提供方：Google
我们的房间是无烟房间，但浴室里有烟味，他们在空调机里放了空气清新剂来给房间除臭。
1.0分
其他
原文
翻译提供方：Google
该酒店和房间需要维修和深度清洁。
展开
酒店回复: Dear Maurice,Thank you for your feedback. We sincerely apologize for the issues you encountered regarding the condition and cleanliness of the property and rooms. This is not the standard we aim to provide, and we will immediately address the concerns with our maintenance and housekeeping teams. Your input is valuable, and we will work hard to make improvements for a more comfortable experience in the future.Sincerely, Hotel Manager
2.0分
其他
Staff is great but place is run down. nothing like the pictures. bathroom door broken couch was dingy musty smell in kitchen area.
展开
酒店回复: Dear Guest,Thank you for sharing your experience. We are glad to hear that our staff made a positive impression. We are truly sorry for the issues you encountered with the property condition, bathroom, and smell. Your feedback is important and will be used to guide improvements for future stays.Sincerely, Hotel Manager
4.0分
商务出差
展开
I reserved two rooms. Everything was extremely clean except in one room there was a smell- not to overpowering- but there was a smell. Staff was super friendly and welcoming. The breakfast is very small JUST FYI but otherwise it was a comfortable stay.
展开
酒店回复: Dear Regina,We are glad to hear you enjoyed a clean and comfortable stay and that our staff made you feel welcome throughout your visit. Your note about the slight odor in one room and the size of the breakfast is appreciated and helps us improve. We look forward to welcoming you back for another pleasant stay.Sincerely, General Manager
1.0分
其他
展开
First arrived at a room that smelled like cigarette smoke and asked an associate there to verify whether it did, and her response was that it "kinda" smelled like it, which was way off from a "yes" or "absolutely." It was bad enough to ask for a different room since everything in there smelled. After being assigned a different room, I told the manager that one of the entrance doors wasn't closing properly, and her response was that people sometimes leave things in the door on purpose to enter and exit the building. The main reason it wasn't closing properly was that the people who installed that door didn't do it right, but she didn't want to hear that from me, so I just walked away, saying whatever. Later on, I realized I had misplaced some keys of mine and went down to her to ask her if anyone in that first room had turned anything in, and she said no. The fact that she never tried to go to that room and ask if my keys were in there would've been nice. At least an effort or concern would've been nice. The next morning, once I turned in my key card, she asked me what the keys looked like, then got up out of her chair and went to ask another associate if he had seen anything. Zero effort, no concerns, Nasty attitude, and Unprofessional.
展开
酒店回复: Dear Guest,Thank you for taking the time to share your detailed experience. We regret that your stay did not reflect the level of professionalism and attention we strive to provide. Your comments regarding the room condition, door maintenance, and service interaction are very important and will be reviewed carefully with our management team. We value your feedback and will use it to ensure stronger communication, responsiveness, and guest care moving forward.Sincerely, General Manager
4.0分
其他
The desk clerk was doubling as a housekeeper. She was sweet and pleasant.. such a hard worker!!
Bed was comfy.
展开
酒店回复: Dear Guest,We are glad to know your stay was comfortable and that you appreciated the friendly and hardworking staff. It is wonderful to hear the bed added to your comfort. Your kind feedback will be shared with the team, and we look forward to welcoming you again soon.Sincerely, General Manager
3.0分
其他
展开
Room review
Chech in was easy and quick, parking was busy but i think there was a Tennessee football game so i totally understand. Unfortunately when i got into the room that's where it went wrong. Unfortunately there were dirty dishes in the sink, the toilet was dirty and cleaned properly, they left an open pack of razors on the sink, the shower had the last guests shampoo and bar of soap in there. Lastly there was an open can of pear juice on the kitchen counter and when i went to throw it out it was stuck to the counter top.
展开
酒店回复: Dear Guest,We appreciate your detailed feedback and the time you took to share your experience. While we are glad check-in went smoothly, we regret the room condition did not meet expectations. Your comments have been shared with our housekeeping team for immediate review and retraining to ensure rooms are properly inspected and cleaned before every guest’s arrival.Sincerely, General Manager
入住很顺利。只有一个电动汽车充电桩，被经理的一辆汽油车占用了。前台人员提出我们可以充电，经理可以把他的卡车挪走。然而，他回来时可能找了个借口说充电桩坏了。他们不停地打电话、敲门催我退房。我告诉他们因为要开工作会议，需要多等一会儿，但没什么用。早餐很一般。
房间很干净。他们把沙发拆了，又加了一张大床，但房间不够大，放不下。房间内无法行走。
房间很干净，工作人员很友好，希望早餐可以丰富一些，但总体来说体验不错。
我们的房间是无烟房间，但浴室里有烟味，他们在空调机里放了空气清新剂来给房间除臭。
该酒店和房间需要维修和深度清洁。
Staff is great but place is run down. nothing like the pictures. bathroom door broken couch was dingy musty smell in kitchen area.
I reserved two rooms. Everything was extremely clean except in one room there was a smell- not to overpowering- but there was a smell. Staff was super friendly and welcoming. The breakfast is very small JUST FYI but otherwise it was a comfortable stay.
First arrived at a room that smelled like cigarette smoke and asked an associate there to verify whether it did, and her response was that it "kinda" smelled like it, which was way off from a "yes" or "absolutely." It was bad enough to ask for a different room since everything in there smelled. After being assigned a different room, I told the manager that one of the entrance doors wasn't closing properly, and her response was that people sometimes leave things in the door on purpose to enter and exit the building. The main reason it wasn't closing properly was that the people who installed that door didn't do it right, but she didn't want to hear that from me, so I just walked away, saying whatever. Later on, I realized I had misplaced some keys of mine and went down to her to ask her if anyone in that first room had turned anything in, and she said no. The fact that she never tried to go to that room and ask if my keys were in there would've been nice. At least an effort or concern would've been nice. The next morning, once I turned in my key card, she asked me what the keys looked like, then got up out of her chair and went to ask another associate if he had seen anything. Zero effort, no concerns, Nasty attitude, and Unprofessional.
The desk clerk was doubling as a housekeeper. She was sweet and pleasant.. such a hard worker!!
Bed was comfy.
Room review
Chech in was easy and quick, parking was busy but i think there was a Tennessee football game so i totally understand. Unfortunately when i got into the room that's where it went wrong. Unfortunately there were dirty dishes in the sink, the toilet was dirty and cleaned properly, they left an open pack of razors on the sink, the shower had the last guests shampoo and bar of soap in there. Lastly there was an open can of pear juice on the kitchen counter and when i went to throw it out it was stuck to the counter top.