酒店回复: Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the numerous issues you experienced with the internet, bathrooms, shower, air conditioning, and stove. Your comments have been shared with our management team for immediate attention. We regret that your stay was unsatisfactory and appreciate you bringing these matters to our attention.Sincerely,Hotel Manager
5.0分
商务出差
The management staff were super friendly and helpful ! This is a good and cost effective place to stay in the wake forest area!
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酒店回复: Dear Guest,Thank you for your kind feedback. We’re delighted to hear our management staff made a positive impression and that you found our hotel both welcoming and cost-effective. We look forward to welcoming you back on your next visit to the Wake Forest area.Sincerely,Hotel Manager
1.0分
其他
We checked in and checked out within minutes. This hotel was very dirty, run down and didn’t feel safe. I would not recommend.
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酒店回复: Dear Guest,Thank you for sharing your experience. We’re glad you brought this to our attention so we can address it properly. We’re very sorry the hotel felt unclean, run down, and unsafe—this is unacceptable. Your concerns will be reviewed immediately to ensure major improvements are made.Sincerely,Hotel Manager
1.0分
家庭亲子
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The comforter had old dry blood on it. It was roaches in the bathroom. The sheets was dirty the outlets was not working. they did no accommodating at all had too call corporate will never go back.
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酒店回复: Dear Guest,Thank you for bringing this to our attention. We’re truly sorry for the unacceptable conditions you encountered during your stay. Issues like stained bedding, pests, and non-working outlets are far below our standards, and we sincerely apologize for the lack of support you received from the team. Your feedback will be addressed immediately to prevent this from happening again.Sincerely,Hotel Manager
2.0分
其他
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They was not as clean they didn’t clean the rooms every day you had to ask them to clean it the had roaches in the bathroom the door knocks fell off the the doors the toilet didn’t flush will am never booking this hotel again
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酒店回复: Dear Guest,Thank you for sharing your experience. We’re very sorry to hear about the cleanliness issues, maintenance concerns, and the pests you encountered. This is far from the standard we aim to provide, and it’s disappointing to know your room wasn’t properly serviced. Your feedback will be reviewed immediately so we can address these problems and improve for future guests.Sincerely,Hotel Manager
4.0分
情侣出游
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Very friendly and professional receptionist at the check-in desk.
Staff is very customer service oriented.
The bed pillows are too hard and bulky. Replace these and our stay would have been perfect!
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酒店回复: Dear Guest,Thank you for highlighting the professionalism and friendliness of our front desk team — we’re delighted to know their warm service made a positive impact on your stay. We also appreciate your kind words about our customer-focused staff.We’re sorry to hear the pillows were not as comfortable as they should have been. Your feedback is valuable, and we’ll review our pillow options to ensure a more restful experience in the future.Sincerely,Hotel Manager
1.0分
其他
We had to switch rooms because the forst had hair and bugs and an awful odor. The 2nd room wasn't great either.
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酒店回复: Dear Guest,Thank you for bringing this to our attention. We’re very sorry that both rooms you were given had cleanliness and odor issues. This is not the standard we aim to provide. We will be addressing this with our housekeeping team immediately to prevent it from happening again.Sincerely,Hotel Manager
工作人员非常友好且乐于助人。房间大小适中，浴室很小。墙壁薄如纸，我们能听到隔壁房间的人打喷嚏、咳嗽等。我们本来对泳池和热水浴缸很期待，但仔细一看发现一点都不干净。早餐不太好。客房服务人员很友好，我们不需要打扫房间，他们也帮我们把脏毛巾换成了干净毛巾。
酒店有异味。
服务满意，设施设备基本合格
网络坏了。浴室里的马桶坏了，只有一个淋浴能用。我们只能用单间浴室，冲水需要打开马桶盖。有一间房间的空调漏水，房间里都是水。炉子也打不开。我在那里的体验很糟糕。不推荐。除了问题重重之外，这间公寓不退款。一旦预订，就无法退款。千万不要预订这家酒店或公寓。
The management staff were super friendly and helpful ! This is a good and cost effective place to stay in the wake forest area!
We checked in and checked out within minutes. This hotel was very dirty, run down and didn’t feel safe. I would not recommend.
The comforter had old dry blood on it. It was roaches in the bathroom. The sheets was dirty the outlets was not working. they did no accommodating at all had too call corporate will never go back.
They was not as clean they didn’t clean the rooms every day you had to ask them to clean it the had roaches in the bathroom the door knocks fell off the the doors the toilet didn’t flush will am never booking this hotel again
Very friendly and professional receptionist at the check-in desk.
Staff is very customer service oriented.
The bed pillows are too hard and bulky. Replace these and our stay would have been perfect!
We had to switch rooms because the forst had hair and bugs and an awful odor. The 2nd room wasn't great either.