酒店回复: Hello JAMES,Thank you for sharing your feedback. We take all guest comments seriously, and your observations about the environmental issues in the hotel are noted. Cleanliness and maintenance are priorities for us, and we appreciate your input as we strive to improve our facilities. Your concerns about the lobby and guest rooms will be addressed with the appropriate team for review. We hope you had a safe journey home and that your future stays exceed your expectations.
5.0分
其他
原文
翻译提供方：Google
总体来说还不错，但是早餐的咖啡机坏了，浴室的滑动门也滑不开。
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酒店回复: Hello Thomas, Thank you for your feedback. We're glad to hear you had a mostly good experience. Maintenance issues, like the coffee maker and sliding door, are noted for our ongoing improvements. We appreciate your comments and hope your overall stay was enjoyable.
5.0分
情侣出游
原文
翻译提供方：Google
对服务很满意
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酒店回复: Hello Milagro,Nos alegra saber que disfrut de nuestro servicio. Agradecemos su tiempo para compartir su experiencia con nosotros. íEsperamos darle la bienvenida de nuevo en el futuro!
5.0分
家庭亲子
原文
翻译提供方：Google
物超所值
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酒店回复: Hello sylvie, Nous vous remercions pour votre commentaire positif sur la qualité-prix de votre séjour. C'est toujours un plaisir de savoir que nos clients apprécient l'expérience que nous offrons. Nous espérons vous accueillir de nouveau très bientôt pour un autre séjour agréable.
5.0分
其他
Better breakfast than most similar priced hotels. Walking distance to several restaurants and fast foods.
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酒店回复: Hello Thomas,Thank you for your feedback! We're thrilled to hear you enjoyed our breakfast offerings and found the location convenient for dining options. Your comments will be shared with our team, as we continually strive to enhance our guest experience. We hope to welcome you back on your next visit!
3.0分
其他
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I stayed 6 days. On the 7th day they started tearing off the roof. I'm glad I left, they were throwing everything off the roof on to vehicles below ! The room smelled like cigarettes and I don't smoke! Live and learn...
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酒店回复: Hello James, Thank you for sharing your experience with us. We appreciate your feedback regarding the construction work and the room condition. Guest comfort is important to us, and we value your concerns. We hope you consider staying with us again in the future, where we aim to provide you with a more enjoyable experience. Please feel free to reach out to management if you would like to discuss your stay further.
5.0分
其他
It’s a decent hotel for a night, or two. If traveling through that area again, I would recommend it for another stay.
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酒店回复: Hello Temika,Thank you for sharing your thoughts. We're glad you found the hotel suitable for your stay and appreciate your recommendation. Your feedback is valuable to us, and we hope your next visit is even more enjoyable and memorable. Safe travels on your future journeys!
3.0分
朋友出游
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This was a decent place for a short stay in Louisville however i found some of the front desk staff a bit absent minded with certain questions and help.
Other than this, there wasn't much more i can add except in future they need to inform guests of why fees are taken from cards if "reserve now, pay later" options are chosen!
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酒店回复: Hello Halvdan,Thank you for your comments about your stay. We appreciate your feedback regarding the front desk assistance, as it is valuable for improving our guest experience. We also understand the importance of clear communication about reservation policies and will ensure your suggestion is reviewed for future enhancements. We hope you found other aspects of your stay enjoyable and appreciate your insights.
4.0分
其他
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Room was nice, had a few inconveniences, such as the light switch did not work beside the door, and the shower door you had to slam to close fully, other then those issues the room was amazing
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酒店回复: Hello Joseph,Thank you for sharing your feedback regarding your recent stay. We're glad to hear you enjoyed the overall quality of your room. Your comments regarding the light switch and shower door have been noted and will be addressed with our maintenance team to improve future guest experiences. We appreciate your input and hope to welcome you back in the future for an even better stay.
4.0分
其他
Overall a good experience, however is been 4 days since checking out, still haven't seen my $100 refund on the smoking deposit
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酒店回复: Hello Douglas,Thank you for sharing your experience. Refunds can take a few business days to process, depending on your bank's policies. For any specific inquiries regarding the deposit, we recommend reaching out to management directly, as they will be able to assist you further. We appreciate your understanding and hope to welcome you back in the future for an even better stay.
140美元的价格，简直糟透了
整个地方都需要整修。标牌上写着“禁止吸烟”，但里面却弥漫着烟味。三楼的气味很重。大堂的咖啡机坏了。大堂没有空调。至少我觉得我没有把臭虫带回家。不过，我们拭目以待吧……
总体来说还不错，但是早餐的咖啡机坏了，浴室的滑动门也滑不开。
对服务很满意
物超所值
Better breakfast than most similar priced hotels. Walking distance to several restaurants and fast foods.
I stayed 6 days. On the 7th day they started tearing off the roof. I'm glad I left, they were throwing everything off the roof on to vehicles below ! The room smelled like cigarettes and I don't smoke! Live and learn...
It’s a decent hotel for a night, or two. If traveling through that area again, I would recommend it for another stay.
This was a decent place for a short stay in Louisville however i found some of the front desk staff a bit absent minded with certain questions and help.
Other than this, there wasn't much more i can add except in future they need to inform guests of why fees are taken from cards if "reserve now, pay later" options are chosen!
Room was nice, had a few inconveniences, such as the light switch did not work beside the door, and the shower door you had to slam to close fully, other then those issues the room was amazing
Overall a good experience, however is been 4 days since checking out, still haven't seen my $100 refund on the smoking deposit