酒店回复: Dear Bertiniano,Thank you for your feedback. We’re glad to hear that our staff made a positive impression with their friendliness. We take pride in providing welcoming service and look forward to hosting you again soon.Best Regards,Management Team
4.0分
家庭亲子
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The staff were awesome! We were absolutely exhausted from travel, and I had accidentally reserved the wrong day the staff quickly helped us get a room so that we could rest. The woman went above and beyond, and was the most friendly of all the hotels we stayed in.
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酒店回复: Dear Guest,Thank you for sharing your experience. We’re delighted to hear our staff was able to assist you promptly and help make a stressful travel moment more comfortable. Providing friendly, attentive service is a priority, and it’s rewarding to know our team made a positive impression during your stay.Best regards,Management Team
2.0分
其他
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Hotel entrance areas were cluttered with trash. No cigarette disposal so entrance and smoking area littered with butts. Carpets in hallways and entrance mats extremly stained and dirty. Walls. door frames, doors, trim, furniture etc. All scratched broken abused and neglected broken seats and and furniture piled in stairwells
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酒店回复: Dear Josh,We are very concerned to hear about your observations and sincerely apologize that the condition of the property did not meet your expectations. Maintaining a clean and safe environment for our guests is a top priority, and your feedback has been shared with our team to address these issues and ensure improvements are made.Sincerely,Management Team
1.0分
商务出差
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I came in from Tennessee, arrived at about 7am to check in. Was charged an extra $30. Dropped my belongings off. When I arrived back to my room, and my tv didn’t work, couldn’t call phone didn’t work. When I said something to staff the guy came ( who smelled like a fresh bag of cut onions) in told me that my tv worked , he tried to turn it on and then said oh it doesn’t work. But you got this room because you checked in early. So the question was I paid extra to get a room that nothing works in. I received a new room. After getting settled in that room and ate my dinner went to wash my hands and the sink and tub was full of nasty water, my room was changed a 3rd time. Staff had a nasty attitude about it. Kept cutting me off when I would ask questions. They is by far my worst experience. Also neither phone worked in any room I had, I was told well you have a cell phone. There was no do not disturb signs, I requested staff not to go in my room and clean and they did. This is completely unacceptable. I will not recommend this property to anyone
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酒店回复: Dear Tanesha,We are very sorry to hear about your experience and sincerely apologize for the multiple issues you encountered during your stay. We strive to ensure all rooms and amenities are fully functional and that our team provides attentive, respectful service. Your feedback has been shared with our management team to address these concerns and prevent similar situations in the future.Sincerely,Management Team
3.0分
其他
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Customer Services he was great, but the room smelled funky and And the bed or the air conditioning smelled of cigarettes; the wifi didn't work for working, they wouldn't provide the password, they only allowed to enter it and you had to work from the lobby instead of from the room, that was very unfortunate for me because my trip was for business.
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酒店回复: Dear Yarimar,Thank you for sharing your experience. We are pleased to hear that our staff provided great service, but we regret that the room conditions and Wi-Fi limitations impacted your stay, especially during a business trip. Your feedback will be reviewed to improve both room comfort and connectivity for future guests.Sincerely,Management Team
5.0分
情侣出游
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Chose this hotel because they are pet friendly and the price per night was reasonable. Charge for our cat was also reasonable. Property was newly renovated which was evident. Nice clean lobby area with bright spaces. Our room was a nice size double queen room. Just a couple things that weren’t working, the phone didn’t work and the WiFi wouldn’t allow us to stream anything, but these things were not a big deal for us, perhaps they need to add some WiFi extenders. The lamp in our room was missing a lamp shade, but they noted it upon check out so I’m sure this will be corrected before the next guest books the room. The breakfast was not as good as I would expect for a new renovation, as the juice machine only poured out water and the eggs and sausage were pretty tasteless, but again, for the price it wasn’t the worst we’ve had. There is absolutely nothing about this hotel that I can rate less than a 4-5 star rating. Would definitely stay here again.
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酒店回复: Dear Connie,Thank you for sharing such a detailed and positive review. We’re thrilled you enjoyed the pet-friendly environment, spacious room, and clean, bright areas. We also appreciate your constructive feedback regarding the phone, WiFi, lamp, and breakfast, which will help us continue improving. It’s wonderful to hear that overall your stay was excellent and that you would stay with us again.Best regards,Management Team
3.0分
朋友出游
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The room is lovely, but the finishing touches are missing. The phone didn't work, no clock, no cups or coffee available in the room or lobby.There was a single night light for two beds, the usb port to charge a phone was not working, breakfast choices were poor and much of what was offered had run out and was not restocked. Our check-in staff member was pleasant and did try to assist where he could.
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酒店回复: Thank you for your stay. We appreciate your feedback and are sorry that some amenities were missing during your stay. We will address these issues and hope to welcome you back for a better experience.
3.0分
其他
They don’t refill the breakfast once it’s gone. Room didn’t look like the picture
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酒店回复: Dear Karley,We’re sorry to hear that breakfast was not replenished during your stay and that the room did not meet your expectations based on the pictures. Your feedback has been shared with our team to help improve both our breakfast service and room presentation for future guests. We apologize for the inconvenience.Sincerely,Management Team
5.0分
家庭亲子
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Nice for the price; the toilet didn't flush well, but we survived. We were unable to control the AC, and it was pretty chiily.. 😉
We were only there for 1 night- it was easy on/off the highway.
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酒店回复: Dear Linda,Thank you for sharing your feedback! We’re glad to hear our location made for an easy stop and that you found value in your stay. We apologize for the issues with the toilet and air conditioning, and your comments have been shared with our maintenance team to address them. We appreciate you bringing this to our attention and hope to welcome you back in the future for a more comfortable stay.Best Regards,Management Team
5.0分
其他
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Beds were comfortable, staff asked daily were we ok or needed extra anything. Very secure, had to use key fob to re-enter for safety. Would definitely stay again
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酒店回复: Dear LaTavia,Thank you for your kind words! We're glad you found the beds comfortable and appreciated our attentive staff and secure environment. We look forward to welcoming you again!Best regards,Management Team
工作人员很友好
The staff were awesome! We were absolutely exhausted from travel, and I had accidentally reserved the wrong day the staff quickly helped us get a room so that we could rest. The woman went above and beyond, and was the most friendly of all the hotels we stayed in.
Hotel entrance areas were cluttered with trash. No cigarette disposal so entrance and smoking area littered with butts. Carpets in hallways and entrance mats extremly stained and dirty. Walls. door frames, doors, trim, furniture etc. All scratched broken abused and neglected broken seats and and furniture piled in stairwells
I came in from Tennessee, arrived at about 7am to check in. Was charged an extra $30. Dropped my belongings off. When I arrived back to my room, and my tv didn’t work, couldn’t call phone didn’t work. When I said something to staff the guy came ( who smelled like a fresh bag of cut onions) in told me that my tv worked , he tried to turn it on and then said oh it doesn’t work. But you got this room because you checked in early. So the question was I paid extra to get a room that nothing works in. I received a new room. After getting settled in that room and ate my dinner went to wash my hands and the sink and tub was full of nasty water, my room was changed a 3rd time. Staff had a nasty attitude about it. Kept cutting me off when I would ask questions. They is by far my worst experience. Also neither phone worked in any room I had, I was told well you have a cell phone. There was no do not disturb signs, I requested staff not to go in my room and clean and they did. This is completely unacceptable. I will not recommend this property to anyone
Customer Services he was great, but the room smelled funky and And the bed or the air conditioning smelled of cigarettes; the wifi didn't work for working, they wouldn't provide the password, they only allowed to enter it and you had to work from the lobby instead of from the room, that was very unfortunate for me because my trip was for business.
Chose this hotel because they are pet friendly and the price per night was reasonable. Charge for our cat was also reasonable. Property was newly renovated which was evident. Nice clean lobby area with bright spaces. Our room was a nice size double queen room. Just a couple things that weren’t working, the phone didn’t work and the WiFi wouldn’t allow us to stream anything, but these things were not a big deal for us, perhaps they need to add some WiFi extenders. The lamp in our room was missing a lamp shade, but they noted it upon check out so I’m sure this will be corrected before the next guest books the room. The breakfast was not as good as I would expect for a new renovation, as the juice machine only poured out water and the eggs and sausage were pretty tasteless, but again, for the price it wasn’t the worst we’ve had. There is absolutely nothing about this hotel that I can rate less than a 4-5 star rating. Would definitely stay here again.
The room is lovely, but the finishing touches are missing. The phone didn't work, no clock, no cups or coffee available in the room or lobby.There was a single night light for two beds, the usb port to charge a phone was not working, breakfast choices were poor and much of what was offered had run out and was not restocked. Our check-in staff member was pleasant and did try to assist where he could.
They don’t refill the breakfast once it’s gone. Room didn’t look like the picture
Nice for the price; the toilet didn't flush well, but we survived. We were unable to control the AC, and it was pretty chiily.. 😉
We were only there for 1 night- it was easy on/off the highway.
Beds were comfortable, staff asked daily were we ok or needed extra anything. Very secure, had to use key fob to re-enter for safety. Would definitely stay again