酒店回复: Hello María,Nos complace saber que disfrutaron de su estancia y que la atención y las instalaciones del cuarto fueron adecuadas para sus necesidades. Nuestro objetivo es ofrecer un servicio accesible y satisfactorio para todos nuestros huéspedes. Agradecemos su comentarios y esperamos recibirlos nuevamente en el futuro para otra estancia placentera.
5.0分
其他
原文
翻译提供方：Google
过夜
过夜。令人惊讶的是，没有任何关于该地区食物或送货的参考。
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酒店回复: Hello Dennis,We appreciate your feedback and regret any inconvenience. We recommend guests to explore dining options available or concierge services for local recommendations. Your input helps us enhance guests' experiences in the future.
1.0分
家庭亲子
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I was upset that my room was canceled. I arrived and told that they had canceled my reservation. My cc had been hacked after making the reservation and tried to use my old card before I arrived. So they just canceled my room. I was not happy. Thankfully they had a room available at a higher price than my reservation.
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酒店回复: Hello Kristine,Thank you for sharing your feedback regarding your recent experience. We understand how frustrating it can be when unexpected changes occur, especially with a reservation. Please know that your comments have been noted, as guest input is valued for improving our services. We hope that despite the initial inconvenience, you were able to enjoy your stay and the amenities offered at the hotel. Thank you for choosing us, and we wish you all the best in your future travels.
1.0分
其他
The rooms smelt bad musty smell in air conditioner. Unfortunately it took a few days to recover, when you have allergies to mold. Ruined most of our cruise.
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酒店回复: Hello Venica,Thank you for sharing your experience. We understand how important a comfortable environment is, especially when dealing with allergies. Your feedback regarding the room's air conditioning will be taken into consideration as we continually strive to improve our guest experience. We appreciate your insights and hope you were able to enjoy the rest of your cruise despite these challenges. Thank you for staying with us.
2.0分
商务出差
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Do not recommend!
Had two rooms for a week to attend a school, one for myself and one for a coworker. Although clean, both rooms had an odor to them. Room service was well below satisfactory. My bed was never made, did not receive clean towels daily, and I had to go to the front desk twice to ask for coffee. The ONLY thing that had been done to my room was the garbage was emptied with the trash cans left sitting in the middle of the floor. The ice machine was out of order on the second floor and the jets in the hot tub did not work. I only leave reviews on two occasions and that being for exceptional service and really bad service; this being the only bad service review I've ever left. I do not expect perfection by any means, however, I do expect the standard service.
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酒店回复: Hello Alena,Thank you for sharing your feedback. We appreciate your insights regarding your recent stay, as they help us understand areas that need attention. Each comment is taken seriously, and your experience with cleanliness and room service will be noted for review. We strive to ensure our guests have a comfortable experience and share your expectations of standard service. Your feedback is valuable in guiding our improvements for future guests.
5.0分
情侣出游
Friendly staff. Easy check in. Lovely features. Large comfy bed. Clean room. Lots of breakfast options including eggs, sausages, pancakes, the whole works!
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酒店回复: Hello MARTIN, Thank you for sharing your positive experience! We’re thrilled to hear that you enjoyed the friendly service, the comfort of your room, and the variety at breakfast. Your feedback motivates our team to continue providing great experiences for all our guests. We hope to welcome you back for another delightful stay in the future!
3.0分
其他
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Average Stay
Hotel smelled very musty and damp, they had humidifiers running in the hallway. Breakfast, no one was keeping things going, pancake maker stopped working and no one checked it. Good enough for the night, but would pay more for a better place.
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酒店回复: Hello Charles,Thank you for sharing your feedback with us. We appreciate your observations regarding the musty smell and breakfast service, as they play an important role in our guest experience. Your input will be noted for consideration as we continuously strive to improve our offerings and facilities. We hope you have a great day ahead.
房间不错，环境挺好的。
愉快的住宿体验，房间干净，床很舒服，电视也很好。有泳池和早餐，没什么可抱怨的，会推荐给所有人。
很不好的体验，霉味弥漫在房间，卫生很差，服务也跟不上。
服务很棒，我很喜欢房间，尤其是浴室，对我坐轮椅的丈夫来说非常方便。谢谢。
过夜
过夜。令人惊讶的是，没有任何关于该地区食物或送货的参考。
I was upset that my room was canceled. I arrived and told that they had canceled my reservation. My cc had been hacked after making the reservation and tried to use my old card before I arrived. So they just canceled my room. I was not happy. Thankfully they had a room available at a higher price than my reservation.
The rooms smelt bad musty smell in air conditioner. Unfortunately it took a few days to recover, when you have allergies to mold. Ruined most of our cruise.
Do not recommend!
Had two rooms for a week to attend a school, one for myself and one for a coworker. Although clean, both rooms had an odor to them. Room service was well below satisfactory. My bed was never made, did not receive clean towels daily, and I had to go to the front desk twice to ask for coffee. The ONLY thing that had been done to my room was the garbage was emptied with the trash cans left sitting in the middle of the floor. The ice machine was out of order on the second floor and the jets in the hot tub did not work. I only leave reviews on two occasions and that being for exceptional service and really bad service; this being the only bad service review I've ever left. I do not expect perfection by any means, however, I do expect the standard service.
Friendly staff. Easy check in. Lovely features. Large comfy bed. Clean room. Lots of breakfast options including eggs, sausages, pancakes, the whole works!
Average Stay
Hotel smelled very musty and damp, they had humidifiers running in the hallway. Breakfast, no one was keeping things going, pancake maker stopped working and no one checked it. Good enough for the night, but would pay more for a better place.