酒店回复: Hello José Ernesto,Nos alegra saber que la limpieza de la habitación fue de su agrado. La higiene es una de nuestras prioridades, y estamos contentos de que haya notado ese esfuerzo. Siempre estamos aquí para asegurarnos de que nuestros huéspedes tengan una experiencia cómoda y agradable. Esperamos que su próxima estancia sea igualmente satisfactoria y que disfrute de todas nuestras comodidades.
4.0分
其他
原文
翻译提供方：Google
整体磨损
1.0分
其他
Stayed here and got double charged, both by Orbitz and by the hotel. Tried to get a. Refund and Orbitz denied the problem.
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酒店回复: Hello Karl,Thank you for sharing your feedback. We aim to provide a seamless booking experience, and it’s unfortunate to hear about the billing confusion. For clarification on charges, we recommend reaching out directly to our management team. They will be best equipped to assist you further and address any concerns regarding your booking. Your experience is important to us, and we appreciate your understanding as you navigate this situation.
5.0分
其他
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High standards matter.
It wasn’t clear when making the reservation that I needed to list who the reservation was for and it delayed their check in. Other than that it was perfect
Thank you for maintaining your high quality standards and hospitality.
1.0分
商务出差
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We found bugs in our beds. Several roaches were crawling on the floor. The lamps were broken. The bathtub leaked, used all our towel to soak it up. Very unsatisfied.
1.0分
其他
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Just don't
Calling this room disgusting would be being nice.
It smelled of ****, the furniture was soiled and stained, air conditioner had rust and mold , part of the flooring was missing,
3.0分
其他
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Rude C/S
Anna at check in was rude, had no concept of customer service and when I asked her how long she had worked there she said 4 months which is plenty of time to settle into the job and be able to answer questions without snapping at her clients. I have stayed here several times and this is the major draw back to this hotel. Considering canceling my September reservations.
4.0分
商务出差
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I stayed for two nights and had a mostly great experience. The front desk staff was incredibly welcoming and friendly, which made check-in feel warm and easy. The room was spacious, clean, and even had a Jacuzzi—such a nice touch and definitely a highlight!
There was a minor hiccup with the bedding the first night, as there was a strange smell that made it a bit hard to sleep. However, once I let the front desk know, they responded kindly and promptly helped me by changing the sheets. I really appreciated their willingness to fix the issue.
Mistakes can happen anywhere, but the way the staff handled it showed they truly care about their guests. With a little more attention to housekeeping details, this place can easily be a good stay.
If you’re looking for a budget-friendly and comfortable place with great service, this is a solid choice. I’d definitely consider staying again!
3.0分
其他
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The tub did not have non skid material so taking a shower you really had to watch your footing or you were going down. Staff acted like they could care less about you. It we just me, I can deal with it but not a place to take family
2.0分
家庭亲子
It smelled like sewage and the air conditioner didn’t work.
洁净室
整体磨损
Stayed here and got double charged, both by Orbitz and by the hotel. Tried to get a. Refund and Orbitz denied the problem.
High standards matter.
It wasn’t clear when making the reservation that I needed to list who the reservation was for and it delayed their check in. Other than that it was perfect
Thank you for maintaining your high quality standards and hospitality.
We found bugs in our beds. Several roaches were crawling on the floor. The lamps were broken. The bathtub leaked, used all our towel to soak it up. Very unsatisfied.
Just don't
Calling this room disgusting would be being nice.
It smelled of ****, the furniture was soiled and stained, air conditioner had rust and mold , part of the flooring was missing,
Rude C/S
Anna at check in was rude, had no concept of customer service and when I asked her how long she had worked there she said 4 months which is plenty of time to settle into the job and be able to answer questions without snapping at her clients. I have stayed here several times and this is the major draw back to this hotel. Considering canceling my September reservations.
I stayed for two nights and had a mostly great experience. The front desk staff was incredibly welcoming and friendly, which made check-in feel warm and easy. The room was spacious, clean, and even had a Jacuzzi—such a nice touch and definitely a highlight!
There was a minor hiccup with the bedding the first night, as there was a strange smell that made it a bit hard to sleep. However, once I let the front desk know, they responded kindly and promptly helped me by changing the sheets. I really appreciated their willingness to fix the issue.
Mistakes can happen anywhere, but the way the staff handled it showed they truly care about their guests. With a little more attention to housekeeping details, this place can easily be a good stay.
If you’re looking for a budget-friendly and comfortable place with great service, this is a solid choice. I’d definitely consider staying again!
The tub did not have non skid material so taking a shower you really had to watch your footing or you were going down. Staff acted like they could care less about you. It we just me, I can deal with it but not a place to take family
It smelled like sewage and the air conditioner didn’t work.