酒店回复: Thank you for sharing such an honest take on your stay, Brooke—it’s great to know you felt the value was there and that our front desk team made a strong impression right away. We do apologize that one room didn’t feel as fresh as the other and that the lingering smoke smell made things less than perfect; you’re right, the building has history, but we’re continuing to deep-clean and treat rooms to help minimize that as much as possible. Next time, please don’t hesitate to let us know on the spot—we’ll always do our best to find you a space that feels just right. We’d be happy to welcome you back whenever you’re in town again.Best Regards,Guest Experience TeamCreekside Inn

酒店回复: Hi Rodney, thank you for taking the time to share your experience! It’s fantastic to hear that you felt well cared for by our staff and appreciated the quiet, comfortable vibe of the rooms. We really try to strike that balance of being available when you need us but giving you space to relax, so it’s great to know it hit the mark. We’d be happy to welcome you back anytime you’re in the area!Best Regards,Guest Experience TeamCreekside Inn

酒店回复: Hey Julie, thank you for coming back to stay with us—three visits really say it all! We’re thrilled to hear that our team made your weekend in Willits smooth and enjoyable. It’s always great to welcome returning guests, and we look forward to being your go-to spot anytime you’re in the area.Best Regards,Guest Experience TeamCreekside Inn

酒店回复: Hi Randy, Thank you for sharing your feedback. We're glad to hear that you found the property affordable, quiet, and clean, but we’re truly sorry to hear that several aspects of your stay did not meet your expectations. We understand how important early access to breakfast and working amenities are, and we’ll look into the timing of breakfast service and ensuring the coffee is ready earlier for guests who rise early. We’ll also make sure the refrigerator and hot tub are properly maintained for future stays. Your input is invaluable to us, and we hope to have the opportunity to provide a more comfortable and convenient experience on your next visit.Best Regards,Guest Experience TeamCreekside Inn

酒店回复: Hi Chintan, thanks for sharing your feedback. We’re sorry the room and view weren’t what you expected. In the future, if you let us know ahead of time, we can do our best to assign a room in a better location with a nicer view. We also appreciate your thoughts on breakfast and are always looking at ways to improve options. We’d love the chance to host you again and make your next stay more comfortable.Best Regards,Guest Experience TeamCreekside Inn

酒店回复: Dear Debora, thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay, especially with the hot tub and the cleanliness of your room. This is certainly not the experience we aim to provide. We will address the cleanliness concern with our housekeeping team and ensure that maintenance is aware of the hot tub issue for prompt repair. We understand your frustration and would love the opportunity to make things right. If you choose to stay with us again, we’ll do our best to provide a much more enjoyable experience.Best Regards,Guest Experience TeamCreekside Inn

酒店回复: Thanks for your feedback, Tiffany. While we're glad to hear the room was clean, we're sorry about the strong odor you experienced—that’s definitely not the impression we want to leave. We’ll be looking into what may have caused it and making sure our housekeeping and ventilation processes are on point. Appreciate you bringing this to our attention.Best Regards,Guest Experience TeamCreekside Inn