酒店回复: Hello Lucas,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites.We would like to apologize for failing to exceed your expectations. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,Comfort Suites, Wixom
3.0分
其他
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The property is extremely run down and dirty. I was there for 4 nights and I noticed the elevator was never swept or anything. It’s quite a dirty place. The staff was extremely nice and accommodating, however.
4.0分
情侣出游
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Parking was well lit. There were two individuals just sitting on the edges of the lot but they didn’t pay attention to us. I felt safe.
Beds and pillows were super comfortable. Room was clean.
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酒店回复: Hello Lynda,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We appreciate your feedback.Regards,Comfort Suites, Wixom
1.0分
其他
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Don’t stay there
Dirty actual blood spots on carpet and on a wall. Dried food on the table. No plug for bathtub. Pool water was very cold and no towels. No phone in one of the rooms and one of the mini fridges smelled of fish so bad couldn’t use it. Hallways smelled of ****. Just don’t stay there.
1.0分
其他
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When we arrived at the Hotel, we were told there was no room available, even though we had a confirmation no. No offer was made to reimburse us. We were told we'd have to take it up with *******. Staff was not helpful or courteous...basically told us "too bad"...When we asked to speak to a Manager, we were told no one was available...Never stay at this place unless you like being mistreated and denied service!
2.0分
家庭亲子
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Hotel is very run down. A lot of damage. Locks on the door to our room were broken.
Room did appear to be cleaned well. But the hotel was trashed in other area. It’s dlose to highway and food options.
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酒店回复: Hello Jessica,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Wixom - Novi.We would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Regards,Comfort Suites, Wixom
3.0分
其他
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Walked in and the entrance light was not working. Bathroom had a strong mildewy, musty oder as the bathroom fan was not working. Had to open the window to air things out. Three lamps had to be plugged in. Went to make coffee and while there was plenty of coffee, the basket on the coffee maker was missing. Otherwise, bed was comfortable and sheets were clean. Front desk staff were friendly and helpful.
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酒店回复: Hello Darryl,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Wixom - Novi.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Regards,Comfort Suites, Wixom
2.0分
其他
Our room was not ready, and we got there 2 hours after check in time. As well as our keys not working late night trying to get into our room.
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酒店回复: Hello Cali,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Wixom - Novi.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Regards,Comfort Suites, Wixom
3.0分
家庭亲子
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The staff was excellent, however the toilet had a very loose seat, the shower backed up when used. The bed comforter was torn and stained, during our three day stay no one came to clean the room, we had to go to the desk for towels and toilet paper
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酒店回复: Hello Laura,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Wixom - Novi.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Regards,Comfort Suites, Wixom
低端的,设施相对较差,隔音巨差,门口环境卫生不好。早餐食品不好
糟糕的酒店
我们每次到店,第一个房间就被撕得粉碎,污渍斑斑,一尘不染。我要求退款,但他们拒绝了,说我们只能换个房间。
The property is extremely run down and dirty. I was there for 4 nights and I noticed the elevator was never swept or anything. It’s quite a dirty place. The staff was extremely nice and accommodating, however.
Parking was well lit. There were two individuals just sitting on the edges of the lot but they didn’t pay attention to us. I felt safe.
Beds and pillows were super comfortable. Room was clean.
Don’t stay there
Dirty actual blood spots on carpet and on a wall. Dried food on the table. No plug for bathtub. Pool water was very cold and no towels. No phone in one of the rooms and one of the mini fridges smelled of fish so bad couldn’t use it. Hallways smelled of ****. Just don’t stay there.
When we arrived at the Hotel, we were told there was no room available, even though we had a confirmation no. No offer was made to reimburse us. We were told we'd have to take it up with *******. Staff was not helpful or courteous...basically told us "too bad"...When we asked to speak to a Manager, we were told no one was available...Never stay at this place unless you like being mistreated and denied service!
Hotel is very run down. A lot of damage. Locks on the door to our room were broken.
Room did appear to be cleaned well. But the hotel was trashed in other area. It’s dlose to highway and food options.
Walked in and the entrance light was not working. Bathroom had a strong mildewy, musty oder as the bathroom fan was not working. Had to open the window to air things out. Three lamps had to be plugged in. Went to make coffee and while there was plenty of coffee, the basket on the coffee maker was missing. Otherwise, bed was comfortable and sheets were clean. Front desk staff were friendly and helpful.
Our room was not ready, and we got there 2 hours after check in time. As well as our keys not working late night trying to get into our room.
The staff was excellent, however the toilet had a very loose seat, the shower backed up when used. The bed comforter was torn and stained, during our three day stay no one came to clean the room, we had to go to the desk for towels and toilet paper