酒店回复: Hello Lucas,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites.We would like to apologize for failing to exceed your expectations. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,Comfort Suites, Wixom
1.0分
其他
We had to switch rooms for how bad the room was things were broken and the beds were dirty. Staff was good though about it with
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酒店回复: Hello Jake,Thank you for taking the time to complete the online survey regarding your recent stay at Comfort Suites Wixom - Novi.We would like to apologize for failing to exceed your expectations. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Regards,Comfort Suites, Wixom
1.0分
其他
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Stay was terrible!!!!!!!! Walked in the shower was running and the tub had a dirt ring around it. Smell in the room and all around was bad. No night shift manger staff was unwilling to help and accommodate the guest like it was my fault. Nasty bad place to stay
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酒店回复: Hello,Thank you for taking the time to complete online survey regarding your recent stay at Comfort Suites, WixomWe would like to apologize for failing to exceed your expectations. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Regards,Comfort Suites, Wixom
3.0分
其他
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The property is extremely run down and dirty. I was there for 4 nights and I noticed the elevator was never swept or anything. It’s quite a dirty place. The staff was extremely nice and accommodating, however.
4.0分
情侣出游
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Parking was well lit. There were two individuals just sitting on the edges of the lot but they didn’t pay attention to us. I felt safe.
Beds and pillows were super comfortable. Room was clean.
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酒店回复: Hello Lynda,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We appreciate your feedback.Regards,Comfort Suites, Wixom
1.0分
其他
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Don’t stay there
Dirty actual blood spots on carpet and on a wall. Dried food on the table. No plug for bathtub. Pool water was very cold and no towels. No phone in one of the rooms and one of the mini fridges smelled of fish so bad couldn’t use it. Hallways smelled of ****. Just don’t stay there.
2.0分
其他
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Black mold found in room; breakfast coffee area walls were gross with splattered coffee; nobody cleaned any tables/counters or refilled anything during breakfast
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酒店回复: Hello Jodi,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Wixom - Novi.We would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Regards,Comfort Suites, Wixom
3.0分
其他
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Will not recommend to anyone. We stayed 2 nights. They never come to replace bedding and towels. Heater was not working and when I told at the service desk and said he is going to notify housekeeping. I said nothing. If he’s going to tell housekeeping to fix heater what would you expect from them, I figured not worth it to explain.
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酒店回复: Hello Subimal,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Wixom - Novi.We would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Regards,Comfort Suites, Wixom
1.0分
家庭亲子
Heat didn’t work. Carpet stained everywhere. Bathroom sink didn’t have a plug. Dirty.
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酒店回复: Hello Amy,Thank you for taking the time to complete the online survey regarding your recent stay at Comfort Suites, Wixom. We would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Regards, Comfort Suites, Wixom
低端的,设施相对较差,隔音巨差,门口环境卫生不好。早餐食品不好
糟糕的酒店
我们每次到店,第一个房间就被撕得粉碎,污渍斑斑,一尘不染。我要求退款,但他们拒绝了,说我们只能换个房间。
We had to switch rooms for how bad the room was things were broken and the beds were dirty. Staff was good though about it with
Stay was terrible!!!!!!!! Walked in the shower was running and the tub had a dirt ring around it. Smell in the room and all around was bad. No night shift manger staff was unwilling to help and accommodate the guest like it was my fault. Nasty bad place to stay
The property is extremely run down and dirty. I was there for 4 nights and I noticed the elevator was never swept or anything. It’s quite a dirty place. The staff was extremely nice and accommodating, however.
Parking was well lit. There were two individuals just sitting on the edges of the lot but they didn’t pay attention to us. I felt safe.
Beds and pillows were super comfortable. Room was clean.
Don’t stay there
Dirty actual blood spots on carpet and on a wall. Dried food on the table. No plug for bathtub. Pool water was very cold and no towels. No phone in one of the rooms and one of the mini fridges smelled of fish so bad couldn’t use it. Hallways smelled of ****. Just don’t stay there.
Black mold found in room; breakfast coffee area walls were gross with splattered coffee; nobody cleaned any tables/counters or refilled anything during breakfast
Will not recommend to anyone. We stayed 2 nights. They never come to replace bedding and towels. Heater was not working and when I told at the service desk and said he is going to notify housekeeping. I said nothing. If he’s going to tell housekeeping to fix heater what would you expect from them, I figured not worth it to explain.
Heat didn’t work. Carpet stained everywhere. Bathroom sink didn’t have a plug. Dirty.