Lobby was dirty, the room smelt like urine and burnt plastic, bathroom was dirty, mould around the tub, shower handle was broke, bathroom fan was caked with what looked like years of dirt and grime. Bed had a huge dip, sheets had dried bloody Boogar’s on it. Asked to speak to the manager and no one ever contacted me. The poor salt water fish tank in the lobby was very dirty and the sole surviving fish was diseased and had actual holes in its body. I don’t recommend this hotel. The staff were friendly but the hotel was GROSS
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酒店回复: Dear mtarge967351, Thank you for leaving us your feedback. Once again, we sincerely apologize for the experience you had with us. We really appreciate you bringing your concerns to our attention, and thank you for taking the time to speak with me. We hope to have an opportunity in the near future to serve you better. Sincerely, Krysten Kamminga General Manager
2.0分
其他
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The property looked run down. Bathroom / shower had issues, and i had to ask for new keycard almost every time I left my room! Not an experience i would like to recommend to anyone else. I would suggest avoid for your trips
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酒店回复: Dear Q6812VKpeterc, Thank you for taking the time to leave your feedback. We sincerely apologize for all of the maintenance issues you experienced in your room during your stay with us. This is not the standard we operate by under any circumstances, and we can assure you that we have taken the appropriate action to correct these issues. We sincerely hope to have an opportunity to serve you better in the near future. Sincerely, Krysten Kamminga General Manager
4.0分
其他
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One night stay away from home. Exceptional customer service by reception staff. Comfy clean bed. Good stay overall. However, hallways need a little more cleaning. They were dirty and not smelling fresh.
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酒店回复: Dear gmuntu426590, Thank you for the great feedback! We sincerely apologize if the hallways needed more attention, and were not fresh and clean during your stay with us. Please rest assured we have addressed your feedback with our housekeeping team to prevent future occurrences. We are very pleased to know that you found the bed was clean and comfortable, and that you received the exceptional customer service from our team that you deserve! We can't wait to welcome you back again soon! Sincerely, Krysten Kamminga General Manager
4.0分
其他
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Personal to visit my son, trains were a bit annoying however my partner and I were able to find routes that were convenient to work around the train schedule, loved how close to Costco and Tim Hortons this was. Would stay there again.
1.0分
商务出差
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Spent a whole of ten minutes in the room, walked out and booked elsewhere. Dirty mask, covered in makeup just inside the door, black goo around the tub, dried cheese smear across the microwave, hole from a boot in the bathroom door, lights hanging from the wall, dried runs down walls….. just yuck. Elevator is a damn death trap too.
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酒店回复: Dear Evanrondeel, We appreciate the time you have taken to share your feedback with us. We are extremely disappointed to hear about all of the issues you experienced at our property. We want you to know that we have taken your feedback very seriously, and this is not the standard we hold our rooms to. We sincerely apologize for this, and we have taken immediate action with our team to address the issues, and prevent future occurrences. We hope to have an opportunity to make it up to you in the near future. Sincerely, Krysten Kamminga General Manager
5.0分
其他
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Understanding and helpful staff who went above and beyond for my wife and I. We had some financial issues that needed to be adjusted during our stay, the staff were professional and patient until we figured everything out. Thank you again
3.0分
独自旅行
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The good was the late check out is free untill 1pm... The bad was I found a lot of spot in the carpet like small piece of food of the guest before, so take care about that details. Also the location of the hotel is too far from the airport. I did the reservation by *********** and I don't if was mistake of the app but showed me a different location in the map.
4.0分
商务出差
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Great place for how cheap it is, the only downside is the location. If you want food late at night the only option is delivery or drive 10 blocks. The restaurant in the hotel is fantastic when it's open, but it's not open late
Lobby was dirty, the room smelt like urine and burnt plastic, bathroom was dirty, mould around the tub, shower handle was broke, bathroom fan was caked with what looked like years of dirt and grime. Bed had a huge dip, sheets had dried bloody Boogar’s on it. Asked to speak to the manager and no one ever contacted me. The poor salt water fish tank in the lobby was very dirty and the sole surviving fish was diseased and had actual holes in its body. I don’t recommend this hotel. The staff were friendly but the hotel was GROSS
The property looked run down. Bathroom / shower had issues, and i had to ask for new keycard almost every time I left my room! Not an experience i would like to recommend to anyone else. I would suggest avoid for your trips
One night stay away from home. Exceptional customer service by reception staff. Comfy clean bed. Good stay overall. However, hallways need a little more cleaning. They were dirty and not smelling fresh.
Personal to visit my son, trains were a bit annoying however my partner and I were able to find routes that were convenient to work around the train schedule, loved how close to Costco and Tim Hortons this was. Would stay there again.
Spent a whole of ten minutes in the room, walked out and booked elsewhere. Dirty mask, covered in makeup just inside the door, black goo around the tub, dried cheese smear across the microwave, hole from a boot in the bathroom door, lights hanging from the wall, dried runs down walls….. just yuck. Elevator is a damn death trap too.
Understanding and helpful staff who went above and beyond for my wife and I. We had some financial issues that needed to be adjusted during our stay, the staff were professional and patient until we figured everything out. Thank you again
The good was the late check out is free untill 1pm... The bad was I found a lot of spot in the carpet like small piece of food of the guest before, so take care about that details. Also the location of the hotel is too far from the airport. I did the reservation by *********** and I don't if was mistake of the app but showed me a different location in the map.
Great place for how cheap it is, the only downside is the location. If you want food late at night the only option is delivery or drive 10 blocks. The restaurant in the hotel is fantastic when it's open, but it's not open late