Room was clean, staff friendly. The pillows were not super comfortable. Would stay again but rooms could definitely use an upgrade.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn St Clairsville - Wheeling West. We are pleased to hear you found the room clean and the staff friendly. We regret that the pillows did not meet your comfort expectations and that you feel the rooms are due for an upgrade. Your feedback is valuable as we plan for future renovations.We aim to provide you with an exceptional experience at Red Roof. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,HannahRed Roof Management RediResponse Specialist
3.0分
家庭亲子
The room appeared clean but there were bugs. We found three bugs in the bathroom during our brief overnight stay.
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酒店回复: We are up against a heavy wood area, and stink bugs are really bad this year. Being an outdoor corridor property does not help either
5.0分
其他
The rooms at this property have been remodeled nicely. The staff was friendly and helpful. We will stay here again when we’re in the area.
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酒店回复: Dear Esteemed Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn St Clairsville - Wheeling West. We are delighted to hear that you enjoyed the remodeled rooms and found our staff friendly and helpful. It's always rewarding to know our efforts to improve the guest experience are appreciated.We hope to continue to provide great experiences for you at Red Roof. We look forward to welcoming you back on your next visit to the area.Sincerely,JannaRed Roof ManagementRediResponse Specialist
5.0分
其他
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The staff were very kind. The hotel (building, area around it, rooms) was clean and the bed was very comfortable. The hotel is situated near the local shopping and dining districts and has a great view of the city. I would recommend staying here; the rates were reasonable.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn St Clairsville - Wheeling West. We're so pleased to hear you enjoyed your stay! It's wonderful to know our staff's kindness and the cleanliness of our hotel impressed you. We're also glad you found the bed comfortable and appreciated our location near shopping and dining, as well as the city view. We aim to provide you with an exceptional experience at Red Roof. We would love to see you again, should your travels bring you back to our area.Sincerely,HannahRed Roof Management RediResponse Specialist
3.0分
其他
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Management with a Heart
This place is in the middle of renovations. Unfortunately, the room I was offered was not yet included. Hence the lower scores. When I asked for a different room, none was available. However, I appreciated the kindness of the management reimbursing me both nights of my 2-night stay, despite the fact that I'd exceeded the time for my 1st night's reimbursement.
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酒店回复: Dear Valued Guest, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn St Clairsville - Wheeling West. It was great to read that you were pleased with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, JonathanRed Roof Management RediResponse Specialist
5.0分
其他
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Everyone here was very friendly the staff is great the manager and his wife is great housekeeping people are great the property was clean if you have any problems they take care of it right then in there
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酒店回复: Dear Valued Guest, Thank you for taking the time to write a review of your stay at the Red Roof Inn St Clairsville - Wheeling West. We are so pleased to hear that you found our staff to be great and friendly during your stay. We always aim to provide a welcoming atmosphere for our guests, and it's gratifying to know we succeeded in your case.Here at Red Roof, we are committed to continue to provide great experiences for you. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,PrincessRed Roof ManagementRediResponse Specialist
5.0分
其他
Only issue was the presence of hair in the beds, at the sink, and in the bathroom.
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn St Clairsville - Wheeling West. The situation you described regarding the possible presence of hair in the room is truly regrettable. We are very sorry for your experience.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,PrincessRed Roof ManagementRediResponse Specialist
5.0分
其他
I book Lodging from my teams all over the place. The ladies at the front desk are Amazing!
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酒店回复: Dear Recent Visitor,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn St Clairsville - Wheeling West. We love hearing that you choose our lodging for your teams! I'm really glad to hear you're happy with the ladies at the front desk. Knowing they make a positive impact on your bookings is very rewarding for us.We hope to continue to provide great experiences for you at Red Roof. We would love to see you again, should your travels bring you back to our area.Sincerely,JannaRed Roof ManagementRediResponse Specialist
5.0分
其他
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It w as good to finally find a reasonably priced motel that didn't make me feel that a better option might be a cardboard box underneath an overpass. Clean and neat, a very comfortable place that didn't break the bank! Would stay there again the next time I'm passing thru the area.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn St Clairsville - Wheeling West. We're so pleased to hear that you found our property to be a comfortable and affordable option during your travels. It's wonderful to know that you appreciated the cleanliness and neatness, and that you would consider staying with us again.We hope to continue to provide great experiences for you. Thank you for choosing Red Roof. We hope to see you again soon.Sincerely,ReyRed Roof ManagementRediResponse Specialist
4.0分
其他
Conveniently located with dining and shopping near
Conveniently located off the highway. It is in an area where you will find plenty of dining options.
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酒店回复: Dear Appreciated Guest,Thank you for taking the time to share your feedback about your experience at the Red Roof Inn St Clairsville - Wheeling West. We appreciate you taking the time to share your positive experience with our convenient location and the variety of dining options nearby. It's wonderful to hear that our hotel's proximity to the highway and local restaurants added value to your stay. We strive to provide a location that offers both accessibility and convenience for our guests.Your feedback is highly valued, and we are dedicated to delivering exceptional experiences for all our guests at Red Roof. We appreciate your input and look forward to welcoming you back.Sincerely,JMRed Roof ManagementRediResponse Specialist
Room was clean, staff friendly. The pillows were not super comfortable. Would stay again but rooms could definitely use an upgrade.
The room appeared clean but there were bugs. We found three bugs in the bathroom during our brief overnight stay.
The rooms at this property have been remodeled nicely. The staff was friendly and helpful. We will stay here again when we’re in the area.
The staff were very kind. The hotel (building, area around it, rooms) was clean and the bed was very comfortable. The hotel is situated near the local shopping and dining districts and has a great view of the city. I would recommend staying here; the rates were reasonable.
Management with a Heart
This place is in the middle of renovations. Unfortunately, the room I was offered was not yet included. Hence the lower scores. When I asked for a different room, none was available. However, I appreciated the kindness of the management reimbursing me both nights of my 2-night stay, despite the fact that I'd exceeded the time for my 1st night's reimbursement.
Everyone here was very friendly the staff is great the manager and his wife is great housekeeping people are great the property was clean if you have any problems they take care of it right then in there
Only issue was the presence of hair in the beds, at the sink, and in the bathroom.
I book Lodging from my teams all over the place. The ladies at the front desk are Amazing!
It w as good to finally find a reasonably priced motel that didn't make me feel that a better option might be a cardboard box underneath an overpass. Clean and neat, a very comfortable place that didn't break the bank! Would stay there again the next time I'm passing thru the area.
Conveniently located with dining and shopping near
Conveniently located off the highway. It is in an area where you will find plenty of dining options.