I don't understand why if checkout is ar 11 I had people trying to get into my room at 8-9am to clean.
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酒店回复: Dear Guest,We regret the inconvenience caused by the early housekeeping attempt, as your comfort and privacy are very important to us. We have noted this and will address it with the appropriate teams to ensure smoother coordination. We remain committed to providing a relaxed and uninterrupted stay and look forward to offering you a more comfortable visit next time.Sincerely, Hotel Manager
3.0分
家庭亲子
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Staff was courteous. Room was clean. Bed was comfortable. Only downside was the air conditioner. We had to sleep with only the fan on because every time the compressor kicked on it was super loud till it shut back off. Had to finally turn it off so we could sleep.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We are glad you enjoyed the courteous staff, clean room, and comfortable bed. We regret the inconvenience caused by the air conditioner noise and will have our maintenance team inspect it for improvement. We appreciate your input and look forward to a better experience on your next stay.Sincerely, Hotel Manager
1.0分
其他
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The front desk would not allow me to check into room 30 minutes early, although the room was ready without a $40 charge. There was not one vending machine with food or drinks, nor was there an ice machine. When the front desk was asked, not even water was available to purchase!!
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酒店回复: Dear Guest,Thank you for sharing your feedback. We regret that your experience with check-in and amenities did not meet expectations. Your comments about early check-in charges, vending options, and the absence of ice and beverages will be reviewed with our management team. We will work toward improving guest convenience and communication to ensure a smoother, more comfortable stay for future visitors. Hope you will visit again.Sincerely, Hotel Manager
4.0分
其他
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The staff were very friendly, and the front desk clerk gave us a good recommendation for dinner. The hotel is a bit dated, and our room had a strange odor, but it was clean. The breakfast and coffee were pretty good. Parking was easy, and the location was convenient for us.
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酒店回复: Dear Guest,Thank you for your feedback. We are pleased to hear that you found our staff friendly and helpful, and that you enjoyed the breakfast, coffee, and convenient parking. We have noted your comments about the room odor and dated appearance and will review them with our team. We hope to welcome you again soon.Sincerely, Hotel Manager
3.0分
家庭亲子
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Tried to walk in and was told they had no rooms. Went to ******* ,made a reservation and walked back in to check in. The kid at the counter just didn’t want to do the work of checking someone in. Breakfast was typical for a hotel , however the bacon was extra greasy as there seemed to be no attempt at draining the grease off of it.
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酒店回复: Dear Ricky,We regret the experience you described. Your feedback regarding the check-in process and breakfast quality has been noted for review with our front desk and kitchen teams. We will address these concerns to ensure a smoother arrival experience and improved food preparation for future guests. Hope you will visit again.Sincerely, Hotel Manager
5.0分
商务出差
Usual hotel breakfast. It was good though. Nice clean hotel with no smoking or pets allowed.
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酒店回复: Dear Joe,Thank you for your stay. We are pleased to hear that you enjoyed the breakfast and appreciated the cleanliness of the hotel. It is great to know that our smoke-free and pet-free environment added to your comfort. We appreciate your kind words and look forward to welcoming you back for another pleasant stay.Sincerely, Hotel Manager
5.0分
家庭亲子
Parking was easy and convenient. Breakfast was great and ready on time and fresh. Thank you for the great stay.
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酒店回复: Dear Edward,Thank you for your wonderful feedback. We are delighted to know you enjoyed the convenient parking and freshly prepared breakfast. It is great to hear your stay was pleasant and met your expectations. We appreciate your kind words and look forward to welcoming you again for another enjoyable visit.Sincerely, Hotel Manager
5.0分
其他
The bed was and pillow set up was extremely comfortable,one of best nights sleep in long time. Food service was good/ over all a very pleasant stay.
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酒店回复: Dear John,Thank you for your kind review. We are delighted to hear that the bed and pillows provided such comfort and gave you one of the best nights of sleep. It is also great to know the food service added to your experience. We are pleased your stay was pleasant and look forward to welcoming you again.Sincerely, Hotel Manager
1.0分
其他
Tried overcharging me. Very rude staff. Air conditioner in main part of room didn’t work.
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酒店回复: Dear Kimberly,We're sorry to hear about the attempted overcharge, rude service, and air conditioning issues during your stay. This is not the kind of experience we want any guest to have. Your concerns will be shared with the appropriate teams to ensure proper follow-up and improvement. Hope you will visit again.Sincerely, Hotel Manager
4.0分
家庭亲子
The staff were very helpful and kind which is always appreciated to a tired old traveler.
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酒店回复: Dear Richard,Thank you for your kind review. We are delighted to know our helpful and kind staff made your stay more comfortable. Providing a warm welcome to every guest is always our priority, and it is wonderful to hear it was appreciated. We look forward to welcoming you for another pleasant visit.Sincerely, Hotel Manager
I don't understand why if checkout is ar 11 I had people trying to get into my room at 8-9am to clean.
Staff was courteous. Room was clean. Bed was comfortable. Only downside was the air conditioner. We had to sleep with only the fan on because every time the compressor kicked on it was super loud till it shut back off. Had to finally turn it off so we could sleep.
The front desk would not allow me to check into room 30 minutes early, although the room was ready without a $40 charge. There was not one vending machine with food or drinks, nor was there an ice machine. When the front desk was asked, not even water was available to purchase!!
The staff were very friendly, and the front desk clerk gave us a good recommendation for dinner. The hotel is a bit dated, and our room had a strange odor, but it was clean. The breakfast and coffee were pretty good. Parking was easy, and the location was convenient for us.
Tried to walk in and was told they had no rooms. Went to ******* ,made a reservation and walked back in to check in. The kid at the counter just didn’t want to do the work of checking someone in. Breakfast was typical for a hotel , however the bacon was extra greasy as there seemed to be no attempt at draining the grease off of it.
Usual hotel breakfast. It was good though. Nice clean hotel with no smoking or pets allowed.
Parking was easy and convenient. Breakfast was great and ready on time and fresh. Thank you for the great stay.
The bed was and pillow set up was extremely comfortable,one of best nights sleep in long time. Food service was good/ over all a very pleasant stay.
Tried overcharging me. Very rude staff. Air conditioner in main part of room didn’t work.
The staff were very helpful and kind which is always appreciated to a tired old traveler.