酒店回复: Dear Roxy,What you have described is truly disappointing, and we apologize for failing to meet your expectations. Providing our guests with a comfortable experience is our top priority, and we will immediately discuss your review with our staff so we can make improvements where necessary. Thank you for sharing your thoughts, and we wish you all the best.
酒店回复: Dear Nora,We'd like to thank you for being our guest and reviewing your stay. It's unfortunate that you encountered an unpleasant odor in your room; please accept our sincere apologies. This is not a normal occurrence and will be looked into further. While we're disappointed that we were not able to host you for a full stay, we appreciate your candor, as it helps guide improvement. We wish you well, and if there's any chance of welcoming you back, we'd appreciate the opportunity to show you a better experience.
酒店回复: Dear Benjamin,Thank you for sharing your thoughts. We're so sorry to hear that your recent stay fell below expectations. If you have a moment, we'd appreciate the opportunity to speak with you further and address your concerns. We hope to hear from you, as we're eager to improve.
3.0分
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好的
3.0分
家庭亲子
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TV stopped working, key didnt open pool area. AC fllter completely plugged so no AC until i pulled out filter in middle of the night as everyone was roasting. They need to take some pride in their business
1.0分
情侣出游
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When my wife and I arrived there was no one at the front desk so I looked around the property to see if there was any staff. There were some long term residents. One of them called the front desk clerk on her phone. After waiting 45 minutes he finally let us in the office. When we confronted him he was very rude and acted like it wasn't his problem. We will never stay there again.
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酒店回复: Thank you for your feedback. We sincerely apologize for the inconvenience you faced upon arrival and for the delay in assistance. This is not the level of service we strive to provide, and we are sorry for the frustration it caused you and your wife. Your comments about the response are concerning and have been shared with our team. Guest satisfaction and hospitality are important to us, and we appreciate you bringing this matter to our attention. Thank you again for sharing your feedback.
3.0分
情侣出游
We stayed here for a night and the hotel is very dated and old. It is walking distance to nearby restaurants.
空调不给力，房间也需要好好打扫一下。
位置不错，但不太干净……
沙发上有烟味，地板和淋浴墙上有头发，浴帘也脏得令人作呕。
酒店有室内泳池，但水没有加热。
水疗中心和桑拿房令人毛骨悚然，维护也差强人意。
房间实用，有炉灶、微波炉、冰箱，还有盘子和餐具 :)
不推荐！
街道外观还行。大堂总是贴着一张纸条——5分钟后回来。房间很小，不太干净，而且相当破旧。房间里住着一些看起来很不靠谱的人。停车场里停着一辆卡车，里面有人住。这些人有自己的游泳池真好。制冰机和汽水机都坏了，前窗被烧了一个洞。最可怕的是电器。门口的开关关不了床头灯，灯上也没有东西可以关，所以我们把灯泡取了下来。办公室的侧窗和房间的窗户上都贴了一张纸条。这张纸条来自基洛纳市，上面写着禁止水管工等进行施工。我不知道这是什么意思，但看起来很正式，警告说如果违反规定将被处以巨额罚款。应该搬走，但周六晚上人很多。
虽然价格很实惠，而且我们只住一晚，但我还是无法忍受房间里浓重的化学药品和异味。这地方真是老旧了。空调时好时坏。我们决定离开。由于政策原因，不予退款；他们给了我们另一个房间，但我们实在住不下去了。
我本来想给它负分，但这不可能。这家酒店看起来应该因为卫生问题关门歇业。水槽下面有个洞，大到老鼠都能钻过去。早上醒来，周围很安静，却听到房间里/墙里有什么东西飞快地跑动。强烈建议不要预订这里的任何房间。我打开床头柜的抽屉时差点掉下来。这家酒店需要大笔投资才能升级。两星评价太慷慨了。我们最初预订了两晚，但只住了一晚。第二晚我们又预订了另一家酒店。
真希望预订前能先看看评论。
别来这里，多花点钱去别的地方吧。
好的
TV stopped working, key didnt open pool area. AC fllter completely plugged so no AC until i pulled out filter in middle of the night as everyone was roasting. They need to take some pride in their business
When my wife and I arrived there was no one at the front desk so I looked around the property to see if there was any staff. There were some long term residents. One of them called the front desk clerk on her phone. After waiting 45 minutes he finally let us in the office. When we confronted him he was very rude and acted like it wasn't his problem. We will never stay there again.
We stayed here for a night and the hotel is very dated and old. It is walking distance to nearby restaurants.