The hotel is run down and aged. When we first checked in we had a couple iasues with our room. I went to the front desk and stated my concerns and without hesitation the gentleman moved us to another room. It was better and he apologized because it was on the second floor rather than the first. It didn't matter to us what floor we were on. After moving rooms we recieved a call from the front desk gentleman(I should have written his name down as I have forgotten it) aaking if we were going to be in our room for a few minutes. He wanted to stop by. Within seconds he knocked and had a basket of goodies for us. Totally unnecessary but muchly appreciated. This was an inexpensive hotel so we didn't have high expectations. But we will stay there again because of the front desk gentleman. If you are looking for a cheap hotel with great service, stay here.
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酒店回复: hank you for taking the time to share your experience. We appreciate your feedback about the the hotel, and we’re sorry for the initial issues with your room. We're glad to hear our front desk team member was able to promptly assist you and make your stay more comfortable. It means a lot to us when you chose to stay with us again. We look forward to welcoming you back for another great stay!
5.0分
家庭亲子
The staff were really great. They did little things that made my stay feel welcomed and appreciated.
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酒店回复: Thank you so much for your kind words! We're thrilled to hear that our team helped make your stay feel welcoming and appreciated. We hope to have the pleasure of welcoming you back again soon!
4.0分
其他
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Convenient location, close to downtown. Pool was nice, a little chilly and there's no hand rail to the pool deck area. The bathroom is not suitable if you have mobility challenges
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酒店回复: Thank you for sharing your feedback. We're glad you enjoyed our convenient location and the pool, and we appreciate your note about the temperature and the absence of a handrail. We're also sorry to hear that the bathroom was not ideal for guests with mobility challenges. Please know that we do have accessible rooms available upon request. We hope to have the opportunity to welcome you back in the future.
4.0分
情侣出游
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Bathroom was a bit small, can use some renovation, but was clean and quiet, rested well after a long road trip from Alberta. Having Denny's in the same building is very convenient
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酒店回复: Thank you for sharing your feedback! We’re glad to hear you found the room clean and quiet, and that you were able to rest well after your long trip. We appreciate your comments about the bathroom size and renovation—your input is valuable as we continue to improve. We hope to welcome you back again soon!
1.0分
家庭亲子
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Reception just STANK, she gave us the worst service after making us wait 5 mins while she counted papers. Then said there was no room to store our baggage when they advertise baggage storage on their site. She said it was full, but there was a large empty room behind her obviously not full. Awful, we left without checking in and chose a better hotel.
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for the experience you had at check-in — this is certainly not the level of service we strive to provide. We regret any inconvenience caused by the wait and the confusion around baggage storage. Your comments have been shared with our front desk team to ensure better service and clearer communication moving forward. We appreciate you bringing this to our attention and hope you might reconsider staying with us in the future so we can provide the experience you expected.
2.0分
其他
Floor not level, uneven ridges in the carpet, parking stalls too narrow for clientele mostly in pick-up trucks
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酒店回复: Thank you for your valuable feedback. We’re sorry to hear about the issues you encountered with the flooring and parking. We appreciate you bringing this to our attention and hope to have the opportunity to better serve you in the future.
4.0分
其他
It was nice for what we needed. Good service. Was sad that the gym was not operational. Location was pretty good
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酒店回复: Hello Marten, I appreciate the time you took to leave us a review. I am hopeful the next time you stay the improvements to our fitness center will be complete!
3.0分
其他
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Denny’s was not the greatest. Wouldn’t go there again. Service was good but food not up to par with my Dennys expectations I am used to. Room was clean and comfy n check in was easy n quick.
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酒店回复: Hello Crystal, I appreciate you taking time out of your travel plans to leave a review! I will pass along your comments to our partners at Denny's and see what we can do to ensure all our guests get the best experience both in their rooms, and while using any of the amenities we have to offer.
4.0分
商务出差
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Friendly front desk staff
Quick in and out. Under 8 hour stay. Front desk staff were great! Overall building is a bit older and some tidiness issues. Bed was comfortable.
位置很好
The hotel is run down and aged. When we first checked in we had a couple iasues with our room. I went to the front desk and stated my concerns and without hesitation the gentleman moved us to another room. It was better and he apologized because it was on the second floor rather than the first. It didn't matter to us what floor we were on. After moving rooms we recieved a call from the front desk gentleman(I should have written his name down as I have forgotten it) aaking if we were going to be in our room for a few minutes. He wanted to stop by. Within seconds he knocked and had a basket of goodies for us. Totally unnecessary but muchly appreciated. This was an inexpensive hotel so we didn't have high expectations. But we will stay there again because of the front desk gentleman. If you are looking for a cheap hotel with great service, stay here.
The staff were really great. They did little things that made my stay feel welcomed and appreciated.
Convenient location, close to downtown. Pool was nice, a little chilly and there's no hand rail to the pool deck area. The bathroom is not suitable if you have mobility challenges
Bathroom was a bit small, can use some renovation, but was clean and quiet, rested well after a long road trip from Alberta. Having Denny's in the same building is very convenient
Reception just STANK, she gave us the worst service after making us wait 5 mins while she counted papers. Then said there was no room to store our baggage when they advertise baggage storage on their site. She said it was full, but there was a large empty room behind her obviously not full. Awful, we left without checking in and chose a better hotel.
Floor not level, uneven ridges in the carpet, parking stalls too narrow for clientele mostly in pick-up trucks
It was nice for what we needed. Good service. Was sad that the gym was not operational. Location was pretty good
Denny’s was not the greatest. Wouldn’t go there again. Service was good but food not up to par with my Dennys expectations I am used to. Room was clean and comfy n check in was easy n quick.
Friendly front desk staff
Quick in and out. Under 8 hour stay. Front desk staff were great! Overall building is a bit older and some tidiness issues. Bed was comfortable.