酒店回复: Thank you for the review. We hope you’ll stay with us again next time you are in the area.
3.0分
其他
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My room was dusty, stale. Dining room- some of the walls in booth areas were splattered with food stains, not exactly pleasent to eat in a dirty area. Breakfast was not included with my stay. Construction going on at motel, made it difficult to get around as a person with a disability.
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酒店回复: Thank you for your feedback. We’re very sorry to hear about the cleanliness and construction inconveniences you experienced during your stay. Your comments have been shared with our housekeeping and maintenance teams to ensure these issues are addressed immediately. We appreciate you bringing this to our attention and hope you’ll consider giving us another opportunity to provide you with a much better experience.
5.0分
朋友出游
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Very clean and nice, but parking can be a little tricky, this parking spaces but you have to find them next door. Great place to stay if you're going to be catching the ferry to Bar Harbor. About an easy 3-minute drive
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酒店回复: Thank you! We’re happy to hear you enjoyed your stay and found our location convenient for the ferry to Bar Harbour. We appreciate your feedback about parking and will continue to look for ways to make it easier for our guests.
4.0分
家庭亲子
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The property overall was clean and had a nice entrance area. Inside the common areas were clean and up to date. The parking could be better and needs way more than what is available. The staff were friendly and helpful. The room overall was clean with the exception of sone stains on the mattresses and an orange stain on one of the sheets and the bathroom could use some updating. Overall it was quiet and we enjoyed our stay!
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酒店回复: Thank you for your detailed feedback. We’re glad you enjoyed our clean and welcoming atmosphere, as well as our friendly staff. We’re sorry to hear about the room and parking concerns — your comments have been shared with our housekeeping and maintenance teams for review. We have parking available beside, behind, and across from the hotel, and we’ll make sure this is better communicated to future guests. We hope to welcome you back for an even better stay next time!
5.0分
其他
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Satisfied customer
The only issue I have about the service is not being made aware of the extra pending charge on the bill scheduled to be removed at a later date
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酒店回复: Thank you for your feedback. We’re glad you were satisfied with your stay and apologize for any confusion regarding the pending charge. We’ll share your comments with our team and ensure a smoother experience for future guests.
5.0分
情侣出游
Room was spacious, clean and comfortable. Staff were very courteous and helpful. Reasonably priced and fresh breakfast. Would recommend this hotel
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酒店回复: Thank you! We’re thrilled you enjoyed your spacious, clean, and comfortable room, as well as our courteous staff and fresh breakfast. We truly appreciate your recommendation and look forward to welcoming you back soon!
4.0分
其他
Property under renovation. No adequate parking lo. Excellent service from staff. Good location near ferry to and from the States.
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酒店回复: Thank you! We appreciate your kind words about our staff and convenient location near the ferry. We apologize for any inconvenience caused by the renovations and limited parking during your stay. We hope to welcome you back once the updates are complete for an even better experience!
4.0分
朋友出游
It took too long in the line up to check in. There was only one guest service person working. There were three people waiting in front of me to check in.
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酒店回复: Thank you for your feedback. We’re sorry for the long wait during check-in. We’ll review staffing during busy periods to improve the experience. We hope to welcome you back next time for a smoother check-in!
4.0分
家庭亲子
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Restaurant took forever to get waiting on and my fish was way too salty. The sign said seat yourself. I sat at the cleanest table in the room. With only one beer glass on it.
I wasn’t even acknowledged for over 15 minutes. Granted it was after the Ferry arrived. However, they know the Ferry schedule, they should have been prepared.
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酒店回复: Thank you for sharing your feedback. We’re very sorry for the delay in service and that your meal did not meet expectations. We appreciate your comments and will share them with our team to improve guest experiences. We hope to have the opportunity to provide you with a much smoother and enjoyable visit next time.
5.0分
其他
Everything was perfect! Will definitely stay again next time we are in the area.
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酒店回复: Thank you! We’re delighted to hear everything was perfect during your stay. We truly appreciate your kind words and look forward to welcoming you back the next time you’re in the area!
好的
My room was dusty, stale. Dining room- some of the walls in booth areas were splattered with food stains, not exactly pleasent to eat in a dirty area. Breakfast was not included with my stay. Construction going on at motel, made it difficult to get around as a person with a disability.
Very clean and nice, but parking can be a little tricky, this parking spaces but you have to find them next door. Great place to stay if you're going to be catching the ferry to Bar Harbor. About an easy 3-minute drive
The property overall was clean and had a nice entrance area. Inside the common areas were clean and up to date. The parking could be better and needs way more than what is available. The staff were friendly and helpful. The room overall was clean with the exception of sone stains on the mattresses and an orange stain on one of the sheets and the bathroom could use some updating. Overall it was quiet and we enjoyed our stay!
Satisfied customer
The only issue I have about the service is not being made aware of the extra pending charge on the bill scheduled to be removed at a later date
Room was spacious, clean and comfortable. Staff were very courteous and helpful. Reasonably priced and fresh breakfast. Would recommend this hotel
Property under renovation. No adequate parking lo. Excellent service from staff. Good location near ferry to and from the States.
It took too long in the line up to check in. There was only one guest service person working. There were three people waiting in front of me to check in.
Restaurant took forever to get waiting on and my fish was way too salty. The sign said seat yourself. I sat at the cleanest table in the room. With only one beer glass on it.
I wasn’t even acknowledged for over 15 minutes. Granted it was after the Ferry arrived. However, they know the Ferry schedule, they should have been prepared.
Everything was perfect! Will definitely stay again next time we are in the area.