酒店回复: Thank you for taking the time to share your feedback about your recent stay Please accept our sincerest apologies that your experience did not meet the high standards we strive to uphold.We are genuinely concerned to hear about the issues you encountered. This is not representative of our normal level of service, and we sincerely apologize for the inconvenience and frustration this caused.Your feedback is invaluable, and we are already addressing this with our team, team to ensure it is not repeated. We hope to have the opportunity to restore your confidence in us.We hope to have the chance to welcome you back for a significantly improved experience.
酒店回复: Thank you for taking the time to share your feedback about your recent stay Please accept our sincerest apologies that your experience did not meet the high standards we strive to uphold.We are genuinely concerned to hear about the issues you encountered. This is not representative of our normal level of service, and we sincerely apologize for the inconvenience and frustration this caused.Your feedback is invaluable, and we are already addressing this with our team, team to ensure it is not repeated. We hope to have the opportunity to restore your confidence in us.We hope to have the chance to welcome you back for a significantly improved experience.
酒店回复: Thank you for sharing your feedback. We appreciate your honest review and are glad you had a decent stay with us. However, we regret that certain aspects didn’t fully meet your expectations.Your comments help us improve, and we hope to have another opportunity to provide a more memorable experience in the future. Please feel free to reach out if you’d like to discuss further.Warm regards,
酒店回复: We sincerely apologize for the disappointing experience you had during your stay. Your feedback is invaluable, and we regret that we fell short. This is not the standard we aim for, and we’re addressing this with our team to prevent future occurrences.If you’d allow us another chance, we’d love to make it right. We appreciate your honesty and hope to restore your trust.
2.0分
其他
原文
翻译提供方:Google
再也不住这里了
浴室出了点问题,他们只修好了两个问题中的一个。房间很破旧,看起来投入的钱都花在了外部和大堂上。
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酒店回复: Dear valued guest, thank you for taking the time to post this review. I am really sadden by the way you described your overall experience and apologize for the situations you described that happened at our hotel. Please rest assured, my team and I will research your comments and make the necessary arrangements in order keep these issues from happing again with future guests. Thanks for letting us know, we hope to host you on a future visit. Sincerely, Management
3.0分
其他
原文
翻译提供方:Google
整晚都很吵,听起来就像有人整晚都在搬动家具。
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酒店回复: Thank you for taking the time to share your feedback about your recent stay Please accept our sincerest apologies that your experience did not meet the high standards we strive to uphold. We are genuinely concerned to hear about the issues you encountered with the staff. This is not representative of our normal level of service, and we sincerely apologize for the inconvenience and frustration this caused. Your feedback is invaluable, and we are already addressing this with our team, team to ensure it is not repeated. We hope to have the opportunity to restore your confidence in us. We hope to have the chance to welcome you back for a significantly improved experience.
5.0分
其他
原文
翻译提供方:Google
没什么可说的,入住手续很快,酒店位置优越,距离机场仅 5 分钟路程。
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酒店回复: It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments and that we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again.Thank you very much!
环境更美好!
那里的服务太差了。我通过携程预订了额外的房间。开门的时候门特别紧,我用力过猛,导致右手腕都受伤了。前台/老板(后来我们从导游那里得知他就是老板)让我给导游打电话寻求帮助。我坚持让他过来查看房间后,他才来了,然后给我们换了房间。看看新房间的座椅照片吧。
员工经理非常友善,乐于助人。
淋浴喷头坏了,DirectV 需要重新设置才能正常播放频道,房间里的电话也坏了,地毯很旧,地方看起来很破旧。这不是一家三星级酒店。
一群承包商开着一辆大卡车住在那里,堵住了正门。
我们试图提前几个小时办理入住手续,却被告知必须支付 30 美元。我从来没有得到过这样的答复。当我们办理入住手续时,尽管我立即递给了他们我的身份证和信用卡,却等了 15 分钟。酒店没有电梯,但他们给了我一辆手推车,但没有告诉我们有电梯。我们走遍了二楼寻找手推车,因为前台没有人住过。吹风机坏了。厕所冲不了水,当我们告诉前台时,他们给某个人发了短信,但那个人一直没有出现,所以我们不得不自己修理。自助早餐很糟糕比大多数早餐更糟糕,充其量只是一份欧陆式早餐。最糟糕的是,侧门不用插卡就可以打开。
不会再住这里了
床和枕头非常不舒服。侧门开着。网站上的图片和我们的房间完全不一样。没有电梯,这点酒店没有说明。带着婴儿、汽车安全座椅、婴儿车、便携式婴儿床等出行,进房间很不方便。整个酒店都有一股难闻的气味。
N
图片很假,房间感觉像个牢房。我试过换地板,把所有东西都刷一遍,真的,所有东西都刷一遍。床很糟糕,而且没有电梯。如果你有行李,一定要住在一楼。唯一棒的是,房间有酒吧,调酒师很棒!
没有电梯
没想到酒店没有电梯。我去欧洲旅行,行李很重。不过我设法把行李搬上去了。不过酒店真的应该投资加装电梯。我无法想象一对老夫妇带着沉重的行李爬楼梯。
再也不住这里了
浴室出了点问题,他们只修好了两个问题中的一个。房间很破旧,看起来投入的钱都花在了外部和大堂上。
整晚都很吵,听起来就像有人整晚都在搬动家具。
没什么可说的,入住手续很快,酒店位置优越,距离机场仅 5 分钟路程。