酒店回复: Dear Joanie,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Vishal PatilGeneral ManagerSureStay Plus by Best Western Jackson
2.0分
其他
The room had roaches. I saw two running in my room notified hotel staff the switched my room immediately but still uncomfortable after witnessing it.
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酒店回复: DEAR ALEXIS,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Vishal PatilGeneral ManagerSureStay Plus by Best Western Jackson
3.0分
其他
Room was clean but there was hair in the bath tub. The staff was extremely helpful and friendly!!!
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酒店回复: We sincerely apologize for the hair in bathtub. I Will get that point in notice of housekeeping team.
2.0分
其他
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The front desk clerk had the tv on so loud I couldn’t hear what he was trying to say. The area felt very unsafe. Men in the back of the hotel making noise. I was charged more than the posted rate. Nasty area and wish I had made a better choice.
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酒店回复: Thank you for sharing your feedback. We're truly sorry to hear about your recent experience and regret that your stay did not meet your expectations.Please accept our sincere apologies for the noise level at the front desk and for any confusion it may have caused during check-in. We will address this with our team to ensure better communication moving forward. Additionally, your comments regarding the surrounding area and activity near the hotel have been noted, and we are actively working to improve safety and comfort for all our guests.Regarding the rate you were charged, it’s important to note that bookings made through third-party reservation partners often include additional service or convenience fees set by those platforms. These fees can sometimes lead to a higher total than the standard posted rate.We genuinely regret that your experience fell short and hope you'll consider giving us another opportunity in the future.
3.0分
其他
No hot water in the shower and the faucet dripped. The staff were wonderful but the place needs a serious upgrade. Both in the building and breakfast
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酒店回复: Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Vishal PatilGeneral Manager
3.0分
情侣出游
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The first room we were given was saturated with cigarette smoke even though I told them we didnt want a smoking room. The second room we were given was clean, cool and fresh. The bed and bedding were very nice. The flooring in the room was a little damaged in some spots, causing me to trip in the bathroom doorway. It was difficult to reach anyone at the desk to tell them about the quality issue of the first room and then to check out. The breakfast was just ok as none of the heated items in the main area were stocked at all so we just ate cold breakfast items. The maid loudly tried to take over our room more than an hour before check out. When we told her we would be out by check out time, she had one of her children stand directly outside our door the entire last hour we were there and that really irked me. All over not great because of the mounting sub par experiences and the high price but we did enjoy the quality of the second room well enough. Will probably choose elsewhere next time.
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酒店回复: Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Vishal PatilGeneral ManagerSureStay Plus by Best Western Jackson
2.0分
家庭亲子
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The reviews online are deceiving. The room was stinky, had peeling paint, dirty, and overall a disappointment. We had reservations for two nights but only stayed for one. I would pay to not stay in this place. These comments are very gracious. Stay somewhere else.
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酒店回复: Dear Jeanie,Thank you for taking the time to share your experience.We’re truly sorry to hear that your stay did not meet your expectations. We take all guest feedback seriously, and we regret that you were dissatisfied with the condition of the room. Cleanliness and comfort are top priorities for us, and your comments have been shared with our housekeeping and maintenance teams to investigate and address where needed.Regarding your refund request, we would like to clarify that your reservation was booked under a non-refundable rate, which is clearly outlined at the time of booking. Additionally, we note that you stayed in the room for the entire night and informed us of your early departure after 3 PM the following day, which is well beyond our standard check-out time. At that point, the room had been fully occupied and was no longer available for resale.For guests who prefer more flexibility in travel plans, we recommend selecting a flexible rate option in the future, which allows for changes or cancellations closer to arrival.We understand that travel experiences can vary and are disappointed that yours fell short. We hope to have the opportunity to provide you with a better experience should you choose to stay with us again.
每天晚上都有人敲我的门，吵得我根本没法休息。我跟前台反映了，但什么也没解决。我也不知道他们能做些什么，反正这家酒店不值我付的钱，评分绝对应该远低于6.8分。
商务出行比较方便
房间小，空调噪音有点大
房间不错，但是早餐非常令人失望。
The room had roaches. I saw two running in my room notified hotel staff the switched my room immediately but still uncomfortable after witnessing it.
Room was clean but there was hair in the bath tub. The staff was extremely helpful and friendly!!!
The front desk clerk had the tv on so loud I couldn’t hear what he was trying to say. The area felt very unsafe. Men in the back of the hotel making noise. I was charged more than the posted rate. Nasty area and wish I had made a better choice.
No hot water in the shower and the faucet dripped. The staff were wonderful but the place needs a serious upgrade. Both in the building and breakfast
The first room we were given was saturated with cigarette smoke even though I told them we didnt want a smoking room. The second room we were given was clean, cool and fresh. The bed and bedding were very nice. The flooring in the room was a little damaged in some spots, causing me to trip in the bathroom doorway. It was difficult to reach anyone at the desk to tell them about the quality issue of the first room and then to check out. The breakfast was just ok as none of the heated items in the main area were stocked at all so we just ate cold breakfast items. The maid loudly tried to take over our room more than an hour before check out. When we told her we would be out by check out time, she had one of her children stand directly outside our door the entire last hour we were there and that really irked me. All over not great because of the mounting sub par experiences and the high price but we did enjoy the quality of the second room well enough. Will probably choose elsewhere next time.
The reviews online are deceiving. The room was stinky, had peeling paint, dirty, and overall a disappointment. We had reservations for two nights but only stayed for one. I would pay to not stay in this place. These comments are very gracious. Stay somewhere else.