Booked this hotel a couple of months in advance. When we tried to check in, we learned that it was closed for renovation - we had received no notification in advance! Fortunately, they had moved our reservation to a nearby Comfort Inn which was nothing elegant but quite reasonable. Lovely view of the River and a good location for the Twilight Riverboat the next morning.
1.0分
其他
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Under construction (not notified!)
We walked into our hotel to find the check in desk was at a different hotel a block away. Upon check in we were not notified of construction or that the pool did not work! Or that the pool and continental breakfast was not in our hotel. We had to walk outside a block in -10 degrees to get to the pool to be told it did not work. Same agin in the morning for breakfast!
Our room consisted of 2 beds a dresser and 1 night stand! No closet or place to hang anything, no desk, no chair, no headboards, no pictures. Water spots on shower ceiling, stick in window for security, coffee cups and fixings w/no coffee pot! Everything had visible Sheetrock debris/dust. The wall heater knocked all night trying to heat room, and the refrigerator was dirty and clunked on and off as well. The television didn’t work but after an attendant came down they said we needed a box but since we didn’t have one we would have to look up and manually type the channel in to see if that one was available!! All in all the worst stay I have ever had. I have attached pictures
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酒店回复: Thank you for taking the time to review your stay at Eagle Ridge Inn. I apologize for our appearances during the renovation process, our rates are diminished to reflect the less than stellar experience we are able to offer during this time. We are hoping to have everything finished and brand new looking before summer gets here. We hope you come back to see us when everything is completed.
4.0分
其他
DUSTY
Though it was nice having a brand new room, freshly painted and new floors... the room was DUSTY!!!! DRYWALL DUST EVERYWHERE!!!!!!
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酒店回复: Thank you for taking the time to review your stay at Eagle Ridge Inn. I apologize for our appearances during the renovation process, our rates are diminished to reflect the less than stellar experience we are able to offer during this time. We are hoping to have everything finished and brand new looking before summer gets here. We hope you come back to see us when everything is completed.
2.0分
家庭亲子
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The Hotel was part of another hotel and staff was hard to find for check in and check out. Room was large but had old furniture. Worn out recliner that looked to be from the 80s. Bathroom ceiling was in bad shape as was the floor.
5.0分
其他
Great Stay
Room was absolutely wonderful! BIG! Loved the couch and had a recliner that was amazongly comfortable!
4.0分
其他
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Right by the River
Our hotel room was very spacious! The beds were kind of hard. The bathroom was a little dirty. The room needed to be updated however they were working on it so I look forward to seeing it updated!
3.0分
其他
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Not a good hotel!
Had to leave lobby and drive to a separate entrance. There was two hotels using the same lobby. They were remodeling and it wasn't cleaned up. Beds were hard as rocks it was way too expensive for the condition. And having to drive around the back of the hotel.
5.0分
家庭亲子
Great staff, great location great room
4.0分
其他
Property was convenient to our needs.
2.0分
朋友出游
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Two hotels together, one is closed and its entrance is blocked off so you had to go around. There was a sign on the closed door but you are too busy being bewildered and looking at the demolished corridor to notice off the bat, then no elevator working on that side. Hope they have improved it and the remodeling is complete.
展开
酒店回复: Thank you for taking the time to review your stay at Eagle Ridge Inn. I apologize for our appearances during the renovation process, our rates are diminished to reflect the less than stellar experience we are able to offer during this time. We are hoping to have everything finished and brand new looking before summer gets here. We hope you come back to see us when everything is completed.
Comfort Inn next door was quite reasonable
Booked this hotel a couple of months in advance. When we tried to check in, we learned that it was closed for renovation - we had received no notification in advance! Fortunately, they had moved our reservation to a nearby Comfort Inn which was nothing elegant but quite reasonable. Lovely view of the River and a good location for the Twilight Riverboat the next morning.
Under construction (not notified!)
We walked into our hotel to find the check in desk was at a different hotel a block away. Upon check in we were not notified of construction or that the pool did not work! Or that the pool and continental breakfast was not in our hotel. We had to walk outside a block in -10 degrees to get to the pool to be told it did not work. Same agin in the morning for breakfast!
Our room consisted of 2 beds a dresser and 1 night stand! No closet or place to hang anything, no desk, no chair, no headboards, no pictures. Water spots on shower ceiling, stick in window for security, coffee cups and fixings w/no coffee pot! Everything had visible Sheetrock debris/dust. The wall heater knocked all night trying to heat room, and the refrigerator was dirty and clunked on and off as well. The television didn’t work but after an attendant came down they said we needed a box but since we didn’t have one we would have to look up and manually type the channel in to see if that one was available!! All in all the worst stay I have ever had. I have attached pictures
DUSTY
Though it was nice having a brand new room, freshly painted and new floors... the room was DUSTY!!!! DRYWALL DUST EVERYWHERE!!!!!!
The Hotel was part of another hotel and staff was hard to find for check in and check out. Room was large but had old furniture. Worn out recliner that looked to be from the 80s. Bathroom ceiling was in bad shape as was the floor.
Great Stay
Room was absolutely wonderful! BIG! Loved the couch and had a recliner that was amazongly comfortable!
Right by the River
Our hotel room was very spacious! The beds were kind of hard. The bathroom was a little dirty. The room needed to be updated however they were working on it so I look forward to seeing it updated!
Not a good hotel!
Had to leave lobby and drive to a separate entrance. There was two hotels using the same lobby. They were remodeling and it wasn't cleaned up. Beds were hard as rocks it was way too expensive for the condition. And having to drive around the back of the hotel.
Great staff, great location great room
Property was convenient to our needs.
Two hotels together, one is closed and its entrance is blocked off so you had to go around. There was a sign on the closed door but you are too busy being bewildered and looking at the demolished corridor to notice off the bat, then no elevator working on that side. Hope they have improved it and the remodeling is complete.