酒店回复: ¡Muchas gracias por su comentario! Nos alegra saber que disfrutó de las hermosas vistas y de su tiempo con nosotros. Esperamos darle la bienvenida nuevamente pronto en Westward Look Resort.
4.0分
其他
原文
翻译提供方：Google
泳池很棒🏊
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酒店回复: Thanks for the shoutout, Toru! Our pool is the place to be! Hope you’ll come back for more fun in the sun soon!
4.0分
情侣出游
Room and amenities were incredible, house keeping was rude when I requested she come back at a later time
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酒店回复: Thank you for choosing Westward Look for your stay in Tucson and for taking the time to share your feedback. We're delighted to hear that you enjoyed your room and the resort amenities. However, we're truly sorry to learn about your experience with housekeeping. This is not the level of service we strive to provide, and we appreciate you bringing it to our attention.Your comments have been shared with our housekeeping team to ensure we improve moving forward. We hope you'll consider staying with us again so we can provide you with the exceptional experience you deserve.
2.0分
其他
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The first room we stayed in had 2 large bugs in it, a loose baseboard but the front door, a fridge that didn't work, a bathroom door that didn't close/lock and had to move our child in the middle of the night and all of our belongings to a new room, we had a wedding in the morning to attend and it was a real inconvenience. The second room we moved to was fine
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酒店回复: Thank you for taking the time to share your experience with us. I’m truly sorry for the inconvenience you encountered during your stay, especially having to move rooms late at night and the issues you described in your first room. That is not the level of comfort or service we strive to provide, and I completely understand how disruptive this must have been, particularly with a wedding to attend the next morning.I’m glad to hear the second room met your expectations,
5.0分
情侣出游
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The room was very clean. The bed was incredibly comfortable. The shower was great.
While the resort is an older property, it is very well maintained and the staff was very friendly and accommodating.
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酒店回复: Thank you for your wonderful review! We’re so glad to hear you enjoyed your clean and comfortable room, as well as the relaxing shower. It’s also great to know our friendly and accommodating staff helped make your stay enjoyable. We truly appreciate your kind words about the care we put into maintaining our historic property and hope to welcome you back soon for another memorable visit.
4.0分
朋友出游
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The room was very nice and comfortable but the resort seemed a little worn out. Our check in experience was a little lacking as one key did not work and the front desk clerk didn’t mention the WiFi password or explain what our options for the stay was. View was great, centrally located.
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酒店回复: Thank you for sharing your experience with us. We’re pleased to hear you enjoyed your comfortable room, the beautiful view, and our convenient location. We’re sorry, however, that your check-in experience and some aspects of the resort did not fully meet your expectations. Your feedback is very important, and we’ll be sure to address these details with our team to improve the guest experience. We hope to welcome you back in the future for a visit that exceeds your expectations.
5.0分
情侣出游
Beautiful location. Clean rooms. All staff was very helpful and friendly. LOVED the private patio and jacuzzi.
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酒店回复: Thank you for choosing the Westward Look for your stay in Tucson! We Appreciate your feedback and hope to welcome you back in the near future!
4.0分
商务出差
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Overall the property was good and I would stay here again. Cons, room felt old, worn carpet, no usb plugs, only one plug on bedside table, no mention of my VIP credit during stay. Pros, property was clean and beautiful, bed was comfortable, room felt clean.
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酒店回复: Thank you for taking the time to share your detailed feedback. We’re glad to hear that you enjoyed the comfort and cleanliness of your room, as well as the beauty of our property. We truly appreciate your honest comments about the room features and condition — your observations help us identify where we can make improvements to enhance the guest experience.We’re also sorry to hear that your VIP credit wasn’t acknowledged during your stay, and we’ll be sure to review this with our front office team to ensure it’s properly recognized in the future. We’re grateful for your recommendation and look forward to welcoming you back for an even better experience next time.
2.0分
情侣出游
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Not a feather-free facility, called the day before checkin didn’t get it done for the whole stay. No housekeeping at night someone brought us a sheet instead of blankets.
Bathrooms were not cleaned hairs on toilet, shower and floors
The Staff is ridiculously nice, as if they were coached to just apologize for everything. Every one apologizing and blaming someone else and not checking back on the problem and then never getting back to us.No manager on site was a big excuse . No microwave, no towel racks hanging towels on lamps, Poor outdoor furniture cheap and uncomfortable and the porches are really dirty
Refrigerator froze all our leftovers. Thermostat not functional and was so bright we covered it with black pants and then were afraid to use it at night to wake up the other person not fun.
The spa isn’t a spa there are NO amenities, outside of a hot tub outside, it’s a joke.
The staff was so friendly and apologetic it wasn’t real, I heard “I am so sorry” so many times I just stopped trying to convey the issues and get something done about it. The Wyndham experiment was a complete failure.
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酒店回复: Thank you for taking the time to share your experience. We’re truly sorry to hear that your stay did not meet expectations. Your feedback is incredibly important, and we sincerely apologize for the issues you encountered—from cleanliness and amenities to service follow-through. This is not the standard we strive to uphold.We’re especially disappointed to hear that our team’s efforts to assist felt insincere. While we aim to be warm and responsive, it’s clear we missed the mark in resolving your concerns effectively. Please know that we’re reviewing your comments with our leadership team to ensure these matters are addressed and improvements are made.
一切都很好。这家度假酒店坐落在图森的山区附近，景色非常优美。
美丽的景色
泳池很棒🏊
Room and amenities were incredible, house keeping was rude when I requested she come back at a later time
The first room we stayed in had 2 large bugs in it, a loose baseboard but the front door, a fridge that didn't work, a bathroom door that didn't close/lock and had to move our child in the middle of the night and all of our belongings to a new room, we had a wedding in the morning to attend and it was a real inconvenience. The second room we moved to was fine
The room was very clean. The bed was incredibly comfortable. The shower was great.
While the resort is an older property, it is very well maintained and the staff was very friendly and accommodating.
The room was very nice and comfortable but the resort seemed a little worn out. Our check in experience was a little lacking as one key did not work and the front desk clerk didn’t mention the WiFi password or explain what our options for the stay was. View was great, centrally located.
Beautiful location. Clean rooms. All staff was very helpful and friendly. LOVED the private patio and jacuzzi.
Overall the property was good and I would stay here again. Cons, room felt old, worn carpet, no usb plugs, only one plug on bedside table, no mention of my VIP credit during stay. Pros, property was clean and beautiful, bed was comfortable, room felt clean.
Not a feather-free facility, called the day before checkin didn’t get it done for the whole stay. No housekeeping at night someone brought us a sheet instead of blankets.
Bathrooms were not cleaned hairs on toilet, shower and floors
The Staff is ridiculously nice, as if they were coached to just apologize for everything. Every one apologizing and blaming someone else and not checking back on the problem and then never getting back to us.No manager on site was a big excuse . No microwave, no towel racks hanging towels on lamps, Poor outdoor furniture cheap and uncomfortable and the porches are really dirty
Refrigerator froze all our leftovers. Thermostat not functional and was so bright we covered it with black pants and then were afraid to use it at night to wake up the other person not fun.
The spa isn’t a spa there are NO amenities, outside of a hot tub outside, it’s a joke.
The staff was so friendly and apologetic it wasn’t real, I heard “I am so sorry” so many times I just stopped trying to convey the issues and get something done about it. The Wyndham experiment was a complete failure.