酒店回复: Muchas gracias por quedarse con nosotros. Los esperamos en su proximo viaje.
4.0分
其他
原文
翻译提供方：Google
泳池很棒🏊
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酒店回复: Thanks for the shoutout, Toru! Our pool is the place to be! Hope you’ll come back for more fun in the sun soon!
2.0分
情侣出游
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Not a feather-free facility, called the day before checkin didn’t get it done for the whole stay. No housekeeping at night someone brought us a sheet instead of blankets.
Bathrooms were not cleaned hairs on toilet, shower and floors
The Staff is ridiculously nice, as if they were coached to just apologize for everything. Every one apologizing and blaming someone else and not checking back on the problem and then never getting back to us.No manager on site was a big excuse . No microwave, no towel racks hanging towels on lamps, Poor outdoor furniture cheap and uncomfortable and the porches are really dirty
Refrigerator froze all our leftovers. Thermostat not functional and was so bright we covered it with black pants and then were afraid to use it at night to wake up the other person not fun.
The spa isn’t a spa there are NO amenities, outside of a hot tub outside, it’s a joke.
The staff was so friendly and apologetic it wasn’t real, I heard “I am so sorry” so many times I just stopped trying to convey the issues and get something done about it. The Wyndham experiment was a complete failure.
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酒店回复: Thank you for taking the time to share your experience. We’re truly sorry to hear that your stay did not meet expectations. Your feedback is incredibly important, and we sincerely apologize for the issues you encountered—from cleanliness and amenities to service follow-through. This is not the standard we strive to uphold.We’re especially disappointed to hear that our team’s efforts to assist felt insincere. While we aim to be warm and responsive, it’s clear we missed the mark in resolving your concerns effectively. Please know that we’re reviewing your comments with our leadership team to ensure these matters are addressed and improvements are made.
5.0分
其他
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We really enjoy the breakfast every morning. The server Judy is such a sweetheart and went out of her way to accommodate my family and me.
Wonderful service.
Beautiful resort setting.
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酒店回复: Thank you for your lovely feedback! We're so glad to hear you enjoyed the breakfast each morning—it’s one of our favorite ways to start the day too. Judy will be thrilled to know she made such a positive impression. She truly cares about our guests, and it shows! We're also happy you enjoyed the beautiful resort setting. We look forward to welcoming you and your family back again soon!
5.0分
家庭亲子
Yvette and Daniel went out of their way to make sure we were happy. Yvette was new and did an amazing job welcoming customers.
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酒店回复: Thank you so much for your kind words! We're thrilled to hear that Yvette and Daniel went above and beyond to make your experience a great one. Yvette is indeed new to the team, and it's wonderful to see her already making such a positive impact. We'll be sure to share your feedback with both of them—they’ll be delighted to hear it!
5.0分
商务出差
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Excellent property! Clean room, great common areas, relaxing location. The only thing to improve is the large campus has only one EV charging spot, inadequate for a resort of this size, especially as many rental fleets have a large percentage of EVs.
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酒店回复: Thank you for choosing the Westward Look for your stay in Tucson! We appreciate your feedback and hope to welcome you back for another great stay!
5.0分
商务出差
Very quiet, peaceful and relaxing resort with plenty of amenities. In a great location—close to shopping and a great neighborhood.
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酒店回复: Thank you for choosing the Westward Look for your stay in Tucson! We appreciate your feedback and hope to welcome you back for another great stay!
5.0分
商务出差
This is a wonderful resort with an exceptional staff. We’ve stayed here several times over the last few years. We are never disappointed.
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酒店回复: Thank you so much for your kind words! We're thrilled to hear you've enjoyed your stays with us over the years. It means a lot to know we continue to meet your expectations. Looking forward to welcoming you back again soon!
5.0分
情侣出游
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Great stay, great room. The bed was extremely comfortable. Only things that were disappointing were that the sugar/creamer were wet or moist, so we opted not to use them. Plus, the adjoining door to the room next to us was paper thin. The people next to us blasted their TV until after midnight, which was extremely disrespectful and annoying.
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酒店回复: Thank you for choosing the Westward Look for your stay in Tucson! We appreciate your feedback and are happy to hear you enjoyed your guest room. We also apologize for the amenity and noise issues with your room. We will pass this information on to the proper teams to avoid future issues. We hope to welcome you back in the near future.
一切都很好。这家度假酒店坐落在图森的山区附近，景色非常优美。
我们太喜欢这里了！我们很快就会再来的。
强烈推荐
泳池很棒🏊
Not a feather-free facility, called the day before checkin didn’t get it done for the whole stay. No housekeeping at night someone brought us a sheet instead of blankets.
Bathrooms were not cleaned hairs on toilet, shower and floors
The Staff is ridiculously nice, as if they were coached to just apologize for everything. Every one apologizing and blaming someone else and not checking back on the problem and then never getting back to us.No manager on site was a big excuse . No microwave, no towel racks hanging towels on lamps, Poor outdoor furniture cheap and uncomfortable and the porches are really dirty
Refrigerator froze all our leftovers. Thermostat not functional and was so bright we covered it with black pants and then were afraid to use it at night to wake up the other person not fun.
The spa isn’t a spa there are NO amenities, outside of a hot tub outside, it’s a joke.
The staff was so friendly and apologetic it wasn’t real, I heard “I am so sorry” so many times I just stopped trying to convey the issues and get something done about it. The Wyndham experiment was a complete failure.
We really enjoy the breakfast every morning. The server Judy is such a sweetheart and went out of her way to accommodate my family and me.
Wonderful service.
Beautiful resort setting.
Yvette and Daniel went out of their way to make sure we were happy. Yvette was new and did an amazing job welcoming customers.
Excellent property! Clean room, great common areas, relaxing location. The only thing to improve is the large campus has only one EV charging spot, inadequate for a resort of this size, especially as many rental fleets have a large percentage of EVs.
Very quiet, peaceful and relaxing resort with plenty of amenities. In a great location—close to shopping and a great neighborhood.
This is a wonderful resort with an exceptional staff. We’ve stayed here several times over the last few years. We are never disappointed.
Great stay, great room. The bed was extremely comfortable. Only things that were disappointing were that the sugar/creamer were wet or moist, so we opted not to use them. Plus, the adjoining door to the room next to us was paper thin. The people next to us blasted their TV until after midnight, which was extremely disrespectful and annoying.