Couldn’t get safe in room working, website advertised multiple restaurants but not all open. Things in room falling apart. Not awful, would stay again but not as expected from website , description or being a 4 star hotel.
5.0分
其他
I didnt get round to experiencing..n3xt visit, christmas
1.0分
其他
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Worst hotel ever. Didn't even let me know how much it costed until I showed up and it costed.. 32,569 THOUSAND dollars. This place isn't even WORTH or LOOKS like 32,569 THOUSAND dollars. It looks like a ran down school that they turned into a hotel. Never coming back.
5.0分
其他
A very clean environment, rooms and the eating areas are spotless. Excellent staff.
5.0分
商务出差
Botswana
Good hotel good service, the team is willing to help with a huge smile.
Food is excellent
1.0分
其他
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We went there on 30 December 2023 after 19 years I expected to find what’s was then, but sadly this beautiful property is so mismanaged now and ruined ………………, there were no people like guest and the pool side bar/ restaurant waiters were placing for 1 hour garden furniture pillows only and shouting and laughing like they are at their own house, after placing the pillows on the chairs and sofas at 12h they just seated on the one of the sofa ( where guest are supposed to seat ) and started to chat and laughed so loud, it was unbearable! You feel uncontrollable to go and seat in the garden! I had to chaise a waitress as she was holding her glass and drinking and walking around the bar and trying to run away from me ( probably I had disturb her …) so finally I got to talk to her and ask if I could order pizza - her answer was that the chef will clean the the pizza oven and I can only order pizza at 6pm ………………… I have no words how happy these all employees are to work the way they work! 🤣 With no one supervising them and just gossiping, laughing and get salaries without actually doing any work they are hired for ……… Waw ………. whoever is managing this hotel now should be let go if the stakeholders wants to have any profit and any guests at all………… Feeling so sad for this beautiful property to be run down like it is now!! The gardens are closed from the back, you can’t go around like we used to, there are lot rubbish plastic bags and bottles in hotel garden - never ever seen something like that anywhere in hotel !! I wouldn’t come back again here for sure! Gaborone it’s also going down …… very sad! Nothing is like used to be 19 years ago……… and no New Year’s party was organized at the hotel like 19 years ago……… waw …… nothing! Sad vey sad……
2.0分
商务出差
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We were not informed that the pool area would be out of action during our entire stay due to renovations to the pool bar area. We were also led to believe when booking that we would be booking a double room with king bed - only suites have king beds apparently.
没有客房服务。我是独自旅行的女性，我真的很想在房间里吃晚餐。前台告诉你他们没有客房服务，但是房间里有带电话号码的客房服务菜单。客房服务号码不存在。第一天早上，我没法喝咖啡，因为只提供茶。我给前台打电话，被告知我必须等到 06:30 有人来，他们才会给我送咖啡。咖啡在 07:00 送来了。客房服务人员把门闩锁上，所以当你下午回到房间时，你的房间是敞开的，你所有贵重物品都在那里，任何人都可以进来。这是一家非常漂亮的酒店，有很大的潜力。但管理和对细节的关注不足。没有早餐服务，第一天——公共假期是一场灾难——因为机器坏了，所以没能喝到一杯像样的咖啡。第二天，情况好一点，值班人员更多。但是，烤豆——你知道他们把前一天剩下的拿了出来，又加了一罐新的，因为豆子的颜色不一样。相当遗憾，因为这家酒店本来可以变得非常棒。
家具破损且不平整。我们到达时房间的两扇门都开着，没有打扫。我们不得不两次通知工作人员，一切才恢复原状。********** 的信息说有两张独立的床，但我们得到的是一张大床和一张沙发床。
工作人员非常不乐于助人，任何要求都只会被拒绝。即使前一天安排了打包早餐，退房时也没有准备好，厨房里也没有人愿意提供帮助。房间过时了，浴室感觉又旧又脏
Couldn’t get safe in room working, website advertised multiple restaurants but not all open. Things in room falling apart. Not awful, would stay again but not as expected from website , description or being a 4 star hotel.
I didnt get round to experiencing..n3xt visit, christmas
Worst hotel ever. Didn't even let me know how much it costed until I showed up and it costed.. 32,569 THOUSAND dollars. This place isn't even WORTH or LOOKS like 32,569 THOUSAND dollars. It looks like a ran down school that they turned into a hotel. Never coming back.
A very clean environment, rooms and the eating areas are spotless. Excellent staff.
Botswana
Good hotel good service, the team is willing to help with a huge smile.
Food is excellent
We went there on 30 December 2023 after 19 years I expected to find what’s was then, but sadly this beautiful property is so mismanaged now and ruined ………………, there were no people like guest and the pool side bar/ restaurant waiters were placing for 1 hour garden furniture pillows only and shouting and laughing like they are at their own house, after placing the pillows on the chairs and sofas at 12h they just seated on the one of the sofa ( where guest are supposed to seat ) and started to chat and laughed so loud, it was unbearable! You feel uncontrollable to go and seat in the garden! I had to chaise a waitress as she was holding her glass and drinking and walking around the bar and trying to run away from me ( probably I had disturb her …) so finally I got to talk to her and ask if I could order pizza - her answer was that the chef will clean the the pizza oven and I can only order pizza at 6pm ………………… I have no words how happy these all employees are to work the way they work! 🤣 With no one supervising them and just gossiping, laughing and get salaries without actually doing any work they are hired for ……… Waw ………. whoever is managing this hotel now should be let go if the stakeholders wants to have any profit and any guests at all………… Feeling so sad for this beautiful property to be run down like it is now!! The gardens are closed from the back, you can’t go around like we used to, there are lot rubbish plastic bags and bottles in hotel garden - never ever seen something like that anywhere in hotel !! I wouldn’t come back again here for sure! Gaborone it’s also going down …… very sad! Nothing is like used to be 19 years ago……… and no New Year’s party was organized at the hotel like 19 years ago……… waw …… nothing! Sad vey sad……
We were not informed that the pool area would be out of action during our entire stay due to renovations to the pool bar area. We were also led to believe when booking that we would be booking a double room with king bed - only suites have king beds apparently.