酒店回复: Dear Qide,Thank you for choosing us at Wyndham Garden Charlotte Airport Southeast during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager
2.0分
其他
This was not a pleasant stay. It was noisy. Any area past the lobby was unclean and unkept. 2 elevators weren't working. People were smoking.
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酒店回复: Dear Guest,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit. Looking forward to welcoming you backSincerely, General Manager
2.0分
朋友出游
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The hotel is in dire need of a complete renovatio making it difficult to determine how clean it was. To itemize the issues would make a list far too long for this format. Everything except the linens was old, very worn, and dated. The inside has not been maintained well at all. The ice machine was broken and the only elevator (located at the far end of the building) made disconcerting noises. Twice I found the outside stairwell door propped open with a rock which compromised the security of the building. I would not stay here again.
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酒店回复: Dear Guest,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit. Looking forward to welcoming you backSincerely, General Manager
3.0分
其他
Room needed a deep clean. There was food splattered on the walls like drink and above headboard.
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酒店回复: Dear GuestWe appreciate your feedback and apologize for any inconvenience you may have experienced. We take cleanliness seriously and will address this with our housekeeping team to ensure our high standards are being met. Your comments will help us improve our services for future guests.GM
1.0分
其他
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False Advatizing
I changed my booking from Travelocity to ********** . Adding a Restaurant and a Bar for Conviance + full Breakfast. Apon arriving l asked where is the restaurant? The reply I got was Chilli's down the street ? Where is the bar ? Chilli's down the street.The full Breakfast was full to go breakfast,or Continental ! Wow😲 I got taken. I'm done with that dump, done with ********** and done with North Carolina !!!
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酒店回复: Dear guestI'm writing to express my disappointment with my recent stay at [Hotel Name]. The hotel did not provide the amenities I booked, including a restaurant, bar, and full breakfast. Instead, I was directed to a nearby Chili's. I feel misled and would appreciate an apology.gm
1.0分
商务出差
Our room had a smell, the ac didn’t work, it was so hot! Our toilet ran all the time. And the bed was way too small with dirty top blanket!
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酒店回复: Dear GuestWe appreciate your feedback and apologize for any inconvenience you may have experienced. We take cleanliness seriously and will address this with our housekeeping team to ensure our high standards are being met. Your comments will help us improve our services for future guests.GM
出个差够用啦
我在这里住过几次，以前都还不错，偶尔有些小问题。但这次的黑霉问题比我想象的要严重。
我很喜欢这个地方，但一分钱一分货嘛。这里可能会有点吵，天花板漏水，而且有烟味。
好地方，舞台布置得很好。
很好
This was not a pleasant stay. It was noisy. Any area past the lobby was unclean and unkept. 2 elevators weren't working. People were smoking.
The hotel is in dire need of a complete renovatio making it difficult to determine how clean it was. To itemize the issues would make a list far too long for this format. Everything except the linens was old, very worn, and dated. The inside has not been maintained well at all. The ice machine was broken and the only elevator (located at the far end of the building) made disconcerting noises. Twice I found the outside stairwell door propped open with a rock which compromised the security of the building. I would not stay here again.
Room needed a deep clean. There was food splattered on the walls like drink and above headboard.
False Advatizing
I changed my booking from Travelocity to ********** . Adding a Restaurant and a Bar for Conviance + full Breakfast. Apon arriving l asked where is the restaurant? The reply I got was Chilli's down the street ? Where is the bar ? Chilli's down the street.The full Breakfast was full to go breakfast,or Continental ! Wow😲 I got taken. I'm done with that dump, done with ********** and done with North Carolina !!!
Our room had a smell, the ac didn’t work, it was so hot! Our toilet ran all the time. And the bed was way too small with dirty top blanket!