Great view and luxurious accommodations. Wish i could have stayed longer to enjoy all the amenities.
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酒店回复: Thank you for your perfect rating! It is wonderful to hear that the setting and the comfort of our accommodations made your visit so enjoyable. I'm glad the amenities left such a strong impression, and we would be pleased to welcome you again for an even longer stay next time!Sincerely,Wendy CollinsDirector of Rooms
3.0分
家庭亲子
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I decided to stay at Sunriver resort with my family to celebrate my birthday. It seemed like a good place. But in my personal experience I was disappointed.
The room was too small and it felt too crowded for a family of 4. The beds and pillows were very uncomfortable, we hardly got any sleep. There were not very many activities and the few got cancelled because of cold weather. The only thing we liked was the pool, but with all honesty I will not go back there.
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酒店回复: We appreciate you taking the time to share your experience with us, and we’re glad you mentioned what did and didn’t work for your birthday getaway. Celebrations like that should feel easy and comfortable, and we're sad you left feeling disappointed. We’re committed to creating stays that exceed expectations, and your feedback gives us a clearer sense of where things didn’t land. It was meaningful having you as our guest, and we’d welcome you back anytime you’re open to giving us another try.Sincerely,Wendy Collins Director of Rooms
3.0分
家庭亲子
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We requested an ADA accessible room and that request was confirmed by the resort. Unfortunately, the room we were placed in was not ADA accessible. The room we ultimately stayed in was the second one they assigned us to...the first one was upstairs. This was very disappointing as this trip was very special for my 90-year-old dad.
I was not that impressed with our accommodations. I expected more for a 4-star resort. Our room was very average...much like a 2 or 3 star place. It was clean. The gentleman that checked us in did not know basic information about the village (that is in the resort property) or information I asked about the road to Bachelor that is also in the property. Not very impressive beginning to our special weekend and a sign that they may have a four-star rating but they have a 2-3 star practice.
Besides not having an ADA accessible room, the outside lighting and signage is poor so make sure you arrive in daylight hours. The fridge is very small and does not have a freezer compartment. The fireplace was nice but turns off after 15-20 minutes. There were stairs to get to the room (more ADA compliance problems). We did not try the restaurant due to the cost of meals.
The grounds are nice for walking...with paved pathways (ADA accessible) that wind amongst the trees and golf course areas. We did not use the pools, hot tub, or any other amenities. We did enjoy the Bend area and the Cascade Lakes Scenic Highway drive.
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酒店回复: Thank you for your detailed feedback. I'm disappointed to hear that your room request was not properly handled and that this impacted your trip in such a significant way. While it’s good to hear our room was clean and the surroundings pleasant, your experience highlights areas where our service fell short. Please know that third-party sites sometimes have issues syncing up with our systems, resulting in such situations, although we always do our best to accommodate. We regret any frustration this booking situation caused, so please feel free to reach out to us before your next trip so we can ensure your visit is hassle-free. Your comments will be shared with our team, and if there is any chance to welcome you back for the seamless visit you deserve, we'd be grateful.Sincerely,Wendy Collins Director of Rooms
5.0分
其他
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The room was beautiful, very clean and the bed was very comfortable. The fireplace worked perfectly and was so nice to have on a chilly night. The balcony view is just amazing and all of the staff are very professional and friendly.
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酒店回复: Thank you for sharing your review! My team and I are delighted to hear your room provided the comfort and warmth you were hoping for, especially with the fireplace on a chilly night. It’s wonderful that the balcony view and our overall cleanliness added to your experience. We're thrilled to know our professionalism and friendliness made an impression, and we look forward to welcoming you back to Sunriver Resort for another relaxing stay.Sincerely,Wendy CollinsDirector of Rooms
5.0分
其他
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We love everything about Sunriver. The views, the pool where our family did a cold plunge, the cleanliness and friendliness of the staff. we can't wait to go back
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酒店回复: It brings me immense joy to know that you loved every aspect of our hotel, from the breathtaking views and refreshing pool to our exceptional cleanliness and welcoming staff. Your positive feedback means the world to our team, and we can’t wait to welcome you back for another memorable experience.Sincerely,Wendy CollinsDirector of Rooms
5.0分
家庭亲子
The stay was fantastic! Our three children were enjoying indoor and outdoor swimming in the pools. Great experience! Will be returning again.
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酒店回复: Dear Nadezda,Thank you for your review. It’s wonderful to know your family had such an enjoyable visit and that our pools added entertainment for your children. Creating memorable moments for guests of all ages is always our goal, and it’s rewarding to hear that reflected in your experience. We look forward to welcoming you and your family back to Sunriver Resort for another visit soon.Sincerely,Wendy Collins Director of Rooms
5.0分
情侣出游
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Beautiful property and amenities. My only negative was the $38 per day charge for bicycles (even if only needed for a couple of hours) especially considering the cost of the room.
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酒店回复: Thank you for your kind words about our property and amenities! We’re glad you enjoyed your stay. We completely understand your concern regarding our bicycle fee. Please understand that the charge helps us maintain and ensure the safety of our fleet for all guests, but we appreciate your insights as we continually refine our guest experience. We hope to welcome you back to Sunriver Resort for another enjoyable stay soon.Sincerely,Wendy CollinsDirector of Rooms
户外天堂，完善的度假设施，还会再来
这家酒店已经很旧了。他们给了我一间小房间。房间里有股霉味。游泳池很糟糕！餐厅不好吃。我不喜欢这家酒店的一切！唯一的优点是自然风光，非常美丽和风景如画的地方。我绝对不会再来这里了！
景色不错
舒适温馨的休息环境，风景优美
这是一个喝酒的好地方。
周边环境非常适合散步，设施也很好。餐厅也很美味，干净。
Great view and luxurious accommodations. Wish i could have stayed longer to enjoy all the amenities.
I decided to stay at Sunriver resort with my family to celebrate my birthday. It seemed like a good place. But in my personal experience I was disappointed.
The room was too small and it felt too crowded for a family of 4. The beds and pillows were very uncomfortable, we hardly got any sleep. There were not very many activities and the few got cancelled because of cold weather. The only thing we liked was the pool, but with all honesty I will not go back there.
We requested an ADA accessible room and that request was confirmed by the resort. Unfortunately, the room we were placed in was not ADA accessible. The room we ultimately stayed in was the second one they assigned us to...the first one was upstairs. This was very disappointing as this trip was very special for my 90-year-old dad.
I was not that impressed with our accommodations. I expected more for a 4-star resort. Our room was very average...much like a 2 or 3 star place. It was clean. The gentleman that checked us in did not know basic information about the village (that is in the resort property) or information I asked about the road to Bachelor that is also in the property. Not very impressive beginning to our special weekend and a sign that they may have a four-star rating but they have a 2-3 star practice.
Besides not having an ADA accessible room, the outside lighting and signage is poor so make sure you arrive in daylight hours. The fridge is very small and does not have a freezer compartment. The fireplace was nice but turns off after 15-20 minutes. There were stairs to get to the room (more ADA compliance problems). We did not try the restaurant due to the cost of meals.
The grounds are nice for walking...with paved pathways (ADA accessible) that wind amongst the trees and golf course areas. We did not use the pools, hot tub, or any other amenities. We did enjoy the Bend area and the Cascade Lakes Scenic Highway drive.
The room was beautiful, very clean and the bed was very comfortable. The fireplace worked perfectly and was so nice to have on a chilly night. The balcony view is just amazing and all of the staff are very professional and friendly.
We love everything about Sunriver. The views, the pool where our family did a cold plunge, the cleanliness and friendliness of the staff. we can't wait to go back
The stay was fantastic! Our three children were enjoying indoor and outdoor swimming in the pools. Great experience! Will be returning again.
Beautiful property and amenities. My only negative was the $38 per day charge for bicycles (even if only needed for a couple of hours) especially considering the cost of the room.