Next time, I will try the other motel in town. They tried to charge me extra for my child. The keys didn't work and they weren't able to reprogram them. They suggested we come find them every time we needed to get in our room. This was a disappointment with even the lowest of expectations.
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酒店回复: Dear Mary,Thank you for sharing your feedback. We are very sorry to hear about your disappointing experience during your recent stay.We sincerely apologize for the confusion regarding the extra charge for your child and for the inconvenience caused by the room keys not working properly. This is not the level of service we aim to provide. Our team should never have asked you to locate staff each time you needed access to your room, and we understand how frustrating that must have been.We are addressing these issues immediately to ensure they do not happen again. Your comfort and satisfaction are very important to us, and we truly appreciate you bringing this to our attention.If you would consider giving us another chance, please contact us directly—we would like the opportunity to make things right.Thank you again for your feedback.
2.0分
情侣出游
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Outdated. Bathroom was terrible, the door card would not work mostly. Had to keep going to counter, then wait for someone. There were people always sitting in lobby. Scary dont recommend this hotel unless your desperate. .
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酒店回复: Dear Lee,Thank you for taking the time to share your feedback. We sincerely apologize for the issues you experienced during your stay, especially with the door key and bathroom condition. Your comments are important to us, and we are addressing these concerns with our maintenance and housekeeping teams to ensure improvements are made. We also understand your concerns about the lobby area and will review our guest policies to help ensure a more comfortable environment for all our guests. We truly appreciate your input and hope you’ll give us another opportunity to provide a better experience in the future.
3.0分
其他
The hotel was somewhat clean. The bedding and towels were clean. I did see a mouse in the lobby.
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酒店回复: Thank you, Charles, for sharing your feedback. We’re glad you found our rooms, bedding, and towels clean. We sincerely apologize for the concern you experienced in the lobby. Please know that we take cleanliness and pest control very seriously, and we are already addressing this matter with our maintenance and housekeeping teams to ensure it does not happen again. We appreciate your input as it helps us improve, and we hope to have the chance to serve you better on your next visit.
2.0分
商务出差
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It was a place to sleep, but never again.
The room was ok, nothing spectacular. It wasn’t horrendously dirty, but it wasn’t the clean I want or expect for what is charged. The breakfast in the morning was TERRIBLE. No staff to help, and the coffee maker wouldn’t work. When I tried to get Orange juice, the machine spit out bugs and pieces of bugs mixed with a few drops of liquid. I wanted to throw up when I looked in my cup. The staff seemed to have no idea what was going on at any point during my stay, or just wasn’t around. Even ringing the bell or calling for someone didn’t get a response for any of us that tried.
1.0分
商务出差
Absolutely nothing to like. Dirty everywhere and free breakfast without food.
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酒店回复: Dear Guest,We sincerely apologize that your experience fell short of expectations. Cleanliness and providing a quality breakfast are very important to us, and your comments are concerning. We will be addressing the housekeeping and breakfast service issues immediately to ensure this does not happen again. We appreciate your feedback as it helps us improve.
5.0分
其他
Staff was very efficient and helpful and friendly.
very few dining/shopping options
1.0分
其他
The whole hotel smells bad. The service is very bad.
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酒店回复: Dear Khasan,We sincerely apologize for your recent experience and are very sorry to hear that we did not meet your expectations. Cleanliness and guest comfort are top priorities for us, and we take your feedback about the odor and service very seriously. Please know that we are addressing these concerns immediately with our housekeeping and front desk teams.We truly value your input and would appreciate the opportunity to make things right. If you’re willing, please contact us directly so we can discuss your experience in more detail and ensure your next stay is much better.Thank you for bringing this to our attention
3.0分
其他
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It has been better on our previous stays there.
Sleeping was ok. Breakfast had a need for improvement. The waffle maker was turned off so that left 2 choices for cereal, yogurt, or a bagel.
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酒店回复: Thank you for your feedback! We're glad to hear that your sleep was comfortable. We apologize for the limited breakfast options during your stay — especially the waffle maker being unavailable. We understand how important a good breakfast is, and we’re actively working on improving this area. Your comments help us do better, and we hope to welcome you again with an enhanced breakfast experience.
5.0分
其他
Was very friendly and helpful. They provided whatever we needed.
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酒店回复: Dear Angel Thank you for the perfect 10/10 rating and your kind words. We’re delighted to hear our team was friendly, helpful, and able to provide everything you needed. Your feedback is truly motivating for us.We look forward to welcoming you back on your next visit. If there is anything we can do to make your future stays even better, please let us know.
2.0分
商务出差
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What can you say? It’s a Super 8! The bed pillows are tiny, The hot tub did not drain unless I held the lever in place. There was a hole in the wall for a door stopper, and the hallways smelled strongly like Middle Eastern spices and body odor. But they were considerably clean, with plenty of towels in room.
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酒店回复: Dear Victoria Thank you for sharing your feedback. We appreciate you recognizing the cleanliness of our hotel and the availability of towels in your room. However, we’re sorry to hear that some aspects of your stay did not meet your expectations.Your comments regarding the pillows, hot tub drain, and room condition are important to us, and we will be addressing these concerns with our team to ensure improvements are made. We also strive to maintain a fresh and welcoming atmosphere throughout the hotel, and we will look into the hallway odor issue to enhance guest comfort.We value your input and hope to have the opportunity to provide you with a better experience in the future. Please feel free to reach out to us directly if there’s anything we can do to improve your next stay.
Next time, I will try the other motel in town. They tried to charge me extra for my child. The keys didn't work and they weren't able to reprogram them. They suggested we come find them every time we needed to get in our room. This was a disappointment with even the lowest of expectations.
Outdated. Bathroom was terrible, the door card would not work mostly. Had to keep going to counter, then wait for someone. There were people always sitting in lobby. Scary dont recommend this hotel unless your desperate. .
The hotel was somewhat clean. The bedding and towels were clean. I did see a mouse in the lobby.
It was a place to sleep, but never again.
The room was ok, nothing spectacular. It wasn’t horrendously dirty, but it wasn’t the clean I want or expect for what is charged. The breakfast in the morning was TERRIBLE. No staff to help, and the coffee maker wouldn’t work. When I tried to get Orange juice, the machine spit out bugs and pieces of bugs mixed with a few drops of liquid. I wanted to throw up when I looked in my cup. The staff seemed to have no idea what was going on at any point during my stay, or just wasn’t around. Even ringing the bell or calling for someone didn’t get a response for any of us that tried.
Absolutely nothing to like. Dirty everywhere and free breakfast without food.
Staff was very efficient and helpful and friendly.
very few dining/shopping options
The whole hotel smells bad. The service is very bad.
It has been better on our previous stays there.
Sleeping was ok. Breakfast had a need for improvement. The waffle maker was turned off so that left 2 choices for cereal, yogurt, or a bagel.
Was very friendly and helpful. They provided whatever we needed.
What can you say? It’s a Super 8! The bed pillows are tiny, The hot tub did not drain unless I held the lever in place. There was a hole in the wall for a door stopper, and the hallways smelled strongly like Middle Eastern spices and body odor. But they were considerably clean, with plenty of towels in room.