The hotel was somewhat clean. The bedding and towels were clean. I did see a mouse in the lobby.
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酒店回复: Thank you, Charles, for sharing your feedback. We’re glad you found our rooms, bedding, and towels clean. We sincerely apologize for the concern you experienced in the lobby. Please know that we take cleanliness and pest control very seriously, and we are already addressing this matter with our maintenance and housekeeping teams to ensure it does not happen again. We appreciate your input as it helps us improve, and we hope to have the chance to serve you better on your next visit.
2.0分
商务出差
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It was a place to sleep, but never again.
The room was ok, nothing spectacular. It wasn’t horrendously dirty, but it wasn’t the clean I want or expect for what is charged. The breakfast in the morning was TERRIBLE. No staff to help, and the coffee maker wouldn’t work. When I tried to get Orange juice, the machine spit out bugs and pieces of bugs mixed with a few drops of liquid. I wanted to throw up when I looked in my cup. The staff seemed to have no idea what was going on at any point during my stay, or just wasn’t around. Even ringing the bell or calling for someone didn’t get a response for any of us that tried.
1.0分
商务出差
Absolutely nothing to like. Dirty everywhere and free breakfast without food.
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酒店回复: Dear Guest,We sincerely apologize that your experience fell short of expectations. Cleanliness and providing a quality breakfast are very important to us, and your comments are concerning. We will be addressing the housekeeping and breakfast service issues immediately to ensure this does not happen again. We appreciate your feedback as it helps us improve.
5.0分
其他
Staff was very efficient and helpful and friendly.
very few dining/shopping options
3.0分
其他
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It has been better on our previous stays there.
Sleeping was ok. Breakfast had a need for improvement. The waffle maker was turned off so that left 2 choices for cereal, yogurt, or a bagel.
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酒店回复: Thank you for your feedback! We're glad to hear that your sleep was comfortable. We apologize for the limited breakfast options during your stay — especially the waffle maker being unavailable. We understand how important a good breakfast is, and we’re actively working on improving this area. Your comments help us do better, and we hope to welcome you again with an enhanced breakfast experience.
5.0分
其他
Was very friendly and helpful. They provided whatever we needed.
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酒店回复: Dear Angel Thank you for the perfect 10/10 rating and your kind words. We’re delighted to hear our team was friendly, helpful, and able to provide everything you needed. Your feedback is truly motivating for us.We look forward to welcoming you back on your next visit. If there is anything we can do to make your future stays even better, please let us know.
2.0分
商务出差
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What can you say? It’s a Super 8! The bed pillows are tiny, The hot tub did not drain unless I held the lever in place. There was a hole in the wall for a door stopper, and the hallways smelled strongly like Middle Eastern spices and body odor. But they were considerably clean, with plenty of towels in room.
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酒店回复: Dear Victoria Thank you for sharing your feedback. We appreciate you recognizing the cleanliness of our hotel and the availability of towels in your room. However, we’re sorry to hear that some aspects of your stay did not meet your expectations.Your comments regarding the pillows, hot tub drain, and room condition are important to us, and we will be addressing these concerns with our team to ensure improvements are made. We also strive to maintain a fresh and welcoming atmosphere throughout the hotel, and we will look into the hallway odor issue to enhance guest comfort.We value your input and hope to have the opportunity to provide you with a better experience in the future. Please feel free to reach out to us directly if there’s anything we can do to improve your next stay.
4.0分
其他
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Nice clean rooms and service just one downfall
The hotel was very clean and staff was friendly and polite even maid was polite and did excellent job with making sure hotel was cleaned orderly.
Only issue I had was for a room that had two guest in one room they only had one desk chair that rolled and any time you moved in it even a little it creaked and made nose that disnget annoying after while and eventually one of just sat on bed with back against wall and other one sat on floor back against bed. Room nees either a comfortable chair besides desk roller or maybe a live seat for 2 people to sit on and watch tv. So you don't feel like you have to be in bed all day when there.
But over all it's a great place and would stay again either way
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酒店回复: Dear LouiseThank you for taking the time to share your experience with us! We’re delighted to hear that you found our hotel clean and that our staff, including our housekeeping team, provided excellent service. Ensuring a comfortable and welcoming environment for our guests is our top priority.We appreciate your feedback regarding the seating in the room. Your suggestion is valuable, and we will certainly take it into consideration as we look for ways to enhance guest comfort. We apologize for any inconvenience the desk chair may have caused and will review this issue to make necessary improvements.We’re so glad to hear that you would stay with us again, and we look forward to welcoming you back in the future! Please don’t hesitate to reach out if there’s anything we can do to make your next stay even better.
2.0分
家庭亲子
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Stayed 2 night. Room was not restocked with towels, nor trash emptied. Went to front desk to let them know I did not get clean towels. I had to go back to my room to get dirty towels so I could get clean ones. I think maybe one or two other rooms had guest's besides us.
5.0分
情侣出游
Stayed here on the way to a family holiday. Staff was very friendly and helpful, would stay again.
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酒店回复: Thank you for your wonderful review! We're so glad to hear that you had a great stay at Super 8 Gilman. Our team works hard to provide a comfortable and enjoyable experience for our guests, and your kind words mean a lot to us. We truly appreciate your support and hope to welcome you back again soon!
The hotel was somewhat clean. The bedding and towels were clean. I did see a mouse in the lobby.
It was a place to sleep, but never again.
The room was ok, nothing spectacular. It wasn’t horrendously dirty, but it wasn’t the clean I want or expect for what is charged. The breakfast in the morning was TERRIBLE. No staff to help, and the coffee maker wouldn’t work. When I tried to get Orange juice, the machine spit out bugs and pieces of bugs mixed with a few drops of liquid. I wanted to throw up when I looked in my cup. The staff seemed to have no idea what was going on at any point during my stay, or just wasn’t around. Even ringing the bell or calling for someone didn’t get a response for any of us that tried.
Absolutely nothing to like. Dirty everywhere and free breakfast without food.
Staff was very efficient and helpful and friendly.
very few dining/shopping options
It has been better on our previous stays there.
Sleeping was ok. Breakfast had a need for improvement. The waffle maker was turned off so that left 2 choices for cereal, yogurt, or a bagel.
Was very friendly and helpful. They provided whatever we needed.
What can you say? It’s a Super 8! The bed pillows are tiny, The hot tub did not drain unless I held the lever in place. There was a hole in the wall for a door stopper, and the hallways smelled strongly like Middle Eastern spices and body odor. But they were considerably clean, with plenty of towels in room.
Nice clean rooms and service just one downfall
The hotel was very clean and staff was friendly and polite even maid was polite and did excellent job with making sure hotel was cleaned orderly.
Only issue I had was for a room that had two guest in one room they only had one desk chair that rolled and any time you moved in it even a little it creaked and made nose that disnget annoying after while and eventually one of just sat on bed with back against wall and other one sat on floor back against bed. Room nees either a comfortable chair besides desk roller or maybe a live seat for 2 people to sit on and watch tv. So you don't feel like you have to be in bed all day when there.
But over all it's a great place and would stay again either way
Stayed 2 night. Room was not restocked with towels, nor trash emptied. Went to front desk to let them know I did not get clean towels. I had to go back to my room to get dirty towels so I could get clean ones. I think maybe one or two other rooms had guest's besides us.
Stayed here on the way to a family holiday. Staff was very friendly and helpful, would stay again.