酒店回复: Dear Aurora,Thank you for your feedback. We apologize for the inconvenience regarding the non-smoking room and the additional charge. This is not the experience we aim to provide. We are reviewing our policies and procedures to ensure better clarity and service. We appreciate your understanding and hope to improve your experience in the future.Sincerely, Hotel Manager
1.0分
其他
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First of all my reservations were made the 7th of October for 24th and 25th October for my son's wedding. I reserved handicap bottom floor for my husband COPD. Can not walk up stairs. The man told me no rooms available on floor ground no king size non smoking. So, he had a double bed smoking on bottom floor so I said ok. So, we went and looked ac did not work and toliet was full of someone else waste 🙃 nasty. I went back to the check in and told him how nasty it was. I told him again I have had reservations since 7th. He's wife came out and i could not understand anything they were taking about. He gave me a king size non smoking handicap room finally. The room was nasty.
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酒店回复: Dear Guest,We appreciate your detailed feedback and regret the inconvenience caused during your stay. Your concerns regarding room cleanliness, maintenance, and the check-in process have been shared with our management and housekeeping teams for immediate attention. We value your input and will work to ensure improved service and cleanliness for future guests. We hope to welcome you again soon.Sincerely, Hotel Manager
2.0分
商务出差
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First room had roaches and a lot of wall damage and shower fawcet was loose in the wall. Not cleaned well. Second room we got after a night in the first room was better. Still not really clean but no roaches and less damage. The stairs and walk way were very dirty and trash like cigerettes laying all over.
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酒店回复: Dear Guest,We regret the experience you encountered and appreciate you bringing these concerns to our attention. Cleanliness and maintenance are top priorities, and your feedback will be shared with our housekeeping and maintenance teams for corrective action. We are glad the second room was better and will work to improve overall upkeep and cleanliness. We hope to welcome you again soon.Sincerely, Hotel Manager
3.0分
其他
Needs some remodeling look like someone was laying in bed before we got there and tv remote needed replace had trouble working it
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酒店回复: Dear Guest,Thank you for sharing your feedback. We regret to hear about the room condition and the issue with the TV remote. Your comments have been shared with our housekeeping and maintenance teams to ensure better preparation and comfort for future guests. We appreciate your input and hope to serve you better next time.Sincerely, Hotel Manager
1.0分
其他
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Never again
We stayed for 4 nights they never cleaned room emptied trash refilled tv or swept floors. It was the worst stay thank God we stayed gone most of time. We had handicap room and the tubs are so slippery we both almost fell.
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酒店回复: Dear Sherri,Thank you for your review. We appreciate you sharing these concerns regarding housekeeping service and the safety of the handicap room tubs. Your feedback will be addressed with our team to ensure proper attention to cleanliness and guest safety. We value your input as it helps us work toward better guest experiences. We hope to welcome you again soon.Sincerely, Hotel Manager
1.0分
商务出差
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HORRIBLE
The room was filthy, black mold on ceiling, falling apart, zero room service for a 5 day stay and when I had to go get coffee, towels, etc, staff was unfriendly and rude.
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酒店回复: Dear Harry,Thank you for sharing your experience. We are concerned to hear about the cleanliness, maintenance, and service issues you described. This is not the level of hospitality we aim to provide. Your feedback will be reviewed with our team so improvements can be made to ensure a more comfortable stay for future guests. We hope to welcome you again soon.Sincerely, Hotel Manager
1.0分
家庭亲子
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Still frozen eggs the sausage was cold waffle batter was not thick enough was like water had fruit flies in the juice hairdryer near the restroom has a dirty screen on the back
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酒店回复: Dear Brandon,Thank you for sharing your feedback. We are sorry to hear about the breakfast quality and the condition of the amenities you mentioned. Your comments will be reviewed with our team so corrective action can be taken to improve food preparation, cleanliness, and overall guest satisfaction moving forward. We hope to welcome you again soon.Sincerely, Hotel Manager
4.0分
商务出差
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1st Time Stay
My stay was fine, since I only stayed 1 night. I appreciate the facility being pet friendly and the parking was fine, the facility was also next to several eateries which was convenient. It however really needs updating examples; 1. Baseboarding was separated from the wall in a few areas, 2. The shower curtains need updating ( in my room) they were tattered and shower rod barely hanging on the wall, 3. I saw what looked to be mold in the ceiling of bathroom, 4. Bed linen needs updating. All in all they stay was still do-able for what I needed and maybe an option should I need a room quickly.
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酒店回复: Dear Lorriane,Thank you for sharing your feedback. We’re glad you found our pet-friendly policy, convenient parking, and nearby dining options helpful during your stay. We also appreciate your detailed observations regarding the room condition. Your comments about baseboards, shower curtains, bathroom ceiling, and linens will be addressed as we continue updating our facilities. We hope to welcome you again soon.Sincerely, Hotel Manager
3.0分
商务出差
Furniture was broken and the lock on the door was damaged so yeah definitely wouldn't recommend it if you want to be safe
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酒店回复: Dear Adam,Thank you for your feedback. Your concerns about the condition of the furniture and the door lock are very important and will be reviewed with urgency. Guest safety and comfort are priorities for us, and your comments will help guide improvements to ensure a more secure experience. We hope to welcome you again soon.Sincerely, Hotel Manager
我要求退款，我被重复收取了两次费用。第一次它显示我已经预订了那个房间，所以我又试了一次，结果又收了我一次钱。我已经等了四天了，还没有收到退款，Trip.com 甚至没有电话号码可以打。电视也坏了，门缝大概有一英寸宽，蜘蛛和蛇都能爬进来。求你了，快把多收的钱退给我吧。
他们没有给我预订的禁烟房，他们额外收了我 10 美元才给我，，
First of all my reservations were made the 7th of October for 24th and 25th October for my son's wedding. I reserved handicap bottom floor for my husband COPD. Can not walk up stairs. The man told me no rooms available on floor ground no king size non smoking. So, he had a double bed smoking on bottom floor so I said ok. So, we went and looked ac did not work and toliet was full of someone else waste 🙃 nasty. I went back to the check in and told him how nasty it was. I told him again I have had reservations since 7th. He's wife came out and i could not understand anything they were taking about. He gave me a king size non smoking handicap room finally. The room was nasty.
First room had roaches and a lot of wall damage and shower fawcet was loose in the wall. Not cleaned well. Second room we got after a night in the first room was better. Still not really clean but no roaches and less damage. The stairs and walk way were very dirty and trash like cigerettes laying all over.
Needs some remodeling look like someone was laying in bed before we got there and tv remote needed replace had trouble working it
Never again
We stayed for 4 nights they never cleaned room emptied trash refilled tv or swept floors. It was the worst stay thank God we stayed gone most of time. We had handicap room and the tubs are so slippery we both almost fell.
HORRIBLE
The room was filthy, black mold on ceiling, falling apart, zero room service for a 5 day stay and when I had to go get coffee, towels, etc, staff was unfriendly and rude.
Still frozen eggs the sausage was cold waffle batter was not thick enough was like water had fruit flies in the juice hairdryer near the restroom has a dirty screen on the back
1st Time Stay
My stay was fine, since I only stayed 1 night. I appreciate the facility being pet friendly and the parking was fine, the facility was also next to several eateries which was convenient. It however really needs updating examples; 1. Baseboarding was separated from the wall in a few areas, 2. The shower curtains need updating ( in my room) they were tattered and shower rod barely hanging on the wall, 3. I saw what looked to be mold in the ceiling of bathroom, 4. Bed linen needs updating. All in all they stay was still do-able for what I needed and maybe an option should I need a room quickly.
Furniture was broken and the lock on the door was damaged so yeah definitely wouldn't recommend it if you want to be safe