酒店回复: Dear Aurora,Thank you for your feedback. We apologize for the inconvenience regarding the non-smoking room and the additional charge. This is not the experience we aim to provide. We are reviewing our policies and procedures to ensure better clarity and service. We appreciate your understanding and hope to improve your experience in the future.Sincerely, Hotel Manager
3.0分
其他
Needs some remodeling look like someone was laying in bed before we got there and tv remote needed replace had trouble working it
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酒店回复: Dear Guest,Thank you for sharing your feedback. We regret to hear about the room condition and the issue with the TV remote. Your comments have been shared with our housekeeping and maintenance teams to ensure better preparation and comfort for future guests. We appreciate your input and hope to serve you better next time.Sincerely, Hotel Manager
1.0分
其他
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Never again
We stayed for 4 nights they never cleaned room emptied trash refilled tv or swept floors. It was the worst stay thank God we stayed gone most of time. We had handicap room and the tubs are so slippery we both almost fell.
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酒店回复: Dear Sherri,Thank you for your review. We appreciate you sharing these concerns regarding housekeeping service and the safety of the handicap room tubs. Your feedback will be addressed with our team to ensure proper attention to cleanliness and guest safety. We value your input as it helps us work toward better guest experiences. We hope to welcome you again soon.Sincerely, Hotel Manager
1.0分
商务出差
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HORRIBLE
The room was filthy, black mold on ceiling, falling apart, zero room service for a 5 day stay and when I had to go get coffee, towels, etc, staff was unfriendly and rude.
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酒店回复: Dear Harry,Thank you for sharing your experience. We are concerned to hear about the cleanliness, maintenance, and service issues you described. This is not the level of hospitality we aim to provide. Your feedback will be reviewed with our team so improvements can be made to ensure a more comfortable stay for future guests. We hope to welcome you again soon.Sincerely, Hotel Manager
1.0分
家庭亲子
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Still frozen eggs the sausage was cold waffle batter was not thick enough was like water had fruit flies in the juice hairdryer near the restroom has a dirty screen on the back
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酒店回复: Dear Brandon,Thank you for sharing your feedback. We are sorry to hear about the breakfast quality and the condition of the amenities you mentioned. Your comments will be reviewed with our team so corrective action can be taken to improve food preparation, cleanliness, and overall guest satisfaction moving forward. We hope to welcome you again soon.Sincerely, Hotel Manager
4.0分
商务出差
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1st Time Stay
My stay was fine, since I only stayed 1 night. I appreciate the facility being pet friendly and the parking was fine, the facility was also next to several eateries which was convenient. It however really needs updating examples; 1. Baseboarding was separated from the wall in a few areas, 2. The shower curtains need updating ( in my room) they were tattered and shower rod barely hanging on the wall, 3. I saw what looked to be mold in the ceiling of bathroom, 4. Bed linen needs updating. All in all they stay was still do-able for what I needed and maybe an option should I need a room quickly.
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酒店回复: Dear Lorriane,Thank you for sharing your feedback. We’re glad you found our pet-friendly policy, convenient parking, and nearby dining options helpful during your stay. We also appreciate your detailed observations regarding the room condition. Your comments about baseboards, shower curtains, bathroom ceiling, and linens will be addressed as we continue updating our facilities. We hope to welcome you again soon.Sincerely, Hotel Manager
3.0分
商务出差
Furniture was broken and the lock on the door was damaged so yeah definitely wouldn't recommend it if you want to be safe
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酒店回复: Dear Adam,Thank you for your feedback. Your concerns about the condition of the furniture and the door lock are very important and will be reviewed with urgency. Guest safety and comfort are priorities for us, and your comments will help guide improvements to ensure a more secure experience. We hope to welcome you again soon.Sincerely, Hotel Manager
4.0分
其他
IT needs to be updated. The hotel looks good from the outside but the room needs to be remodeled and. Paint and fixed the walls fixtures need to be up.
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酒店回复: Dear Linda,Thank you for sharing your review. We are glad you found the hotel appealing from the outside. Your comments about updating the rooms, fixtures, and overall interior condition are important and will be considered as we continue making improvements to provide a fresher and more comfortable stay for our guests. We hope to welcome you again soon.Sincerely, Hotel Manager
1.0分
家庭亲子
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We were in 108 forest ms. We lifted the direct tv box and roaches fell out. The bathroom had hair all behind the door wall and floor the sheets on the bed was just remade not replaced the worst stay I ever had and I will tell anyone. I can for a special visit to see my mother from Texas and it was the worse stay I should have just booked the holiday inn. I will never make this mistake again. We had to go by blankets and air freshener and disinfectant spray I already paid for the room and I didn’t have xtra to get another hotel so I had to stay here three nights in this.
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酒店回复: Dear Misty,Thank you for sharing your experience. We are pleased you chose to stay with us, and we have carefully noted your concerns regarding cleanliness and pest control. These points are being addressed with our housekeeping and maintenance teams for immediate attention. Your feedback is important as we continue working to improve guest comfort and reliability. We hope to welcome you again soon.Sincerely, Hotel Manager
我要求退款，我被重复收取了两次费用。第一次它显示我已经预订了那个房间，所以我又试了一次，结果又收了我一次钱。我已经等了四天了，还没有收到退款，Trip.com 甚至没有电话号码可以打。电视也坏了，门缝大概有一英寸宽，蜘蛛和蛇都能爬进来。求你了，快把多收的钱退给我吧。
他们没有给我预订的禁烟房，他们额外收了我 10 美元才给我，，
Needs some remodeling look like someone was laying in bed before we got there and tv remote needed replace had trouble working it
Never again
We stayed for 4 nights they never cleaned room emptied trash refilled tv or swept floors. It was the worst stay thank God we stayed gone most of time. We had handicap room and the tubs are so slippery we both almost fell.
HORRIBLE
The room was filthy, black mold on ceiling, falling apart, zero room service for a 5 day stay and when I had to go get coffee, towels, etc, staff was unfriendly and rude.
Still frozen eggs the sausage was cold waffle batter was not thick enough was like water had fruit flies in the juice hairdryer near the restroom has a dirty screen on the back
1st Time Stay
My stay was fine, since I only stayed 1 night. I appreciate the facility being pet friendly and the parking was fine, the facility was also next to several eateries which was convenient. It however really needs updating examples; 1. Baseboarding was separated from the wall in a few areas, 2. The shower curtains need updating ( in my room) they were tattered and shower rod barely hanging on the wall, 3. I saw what looked to be mold in the ceiling of bathroom, 4. Bed linen needs updating. All in all they stay was still do-able for what I needed and maybe an option should I need a room quickly.
Furniture was broken and the lock on the door was damaged so yeah definitely wouldn't recommend it if you want to be safe
IT needs to be updated. The hotel looks good from the outside but the room needs to be remodeled and. Paint and fixed the walls fixtures need to be up.
We were in 108 forest ms. We lifted the direct tv box and roaches fell out. The bathroom had hair all behind the door wall and floor the sheets on the bed was just remade not replaced the worst stay I ever had and I will tell anyone. I can for a special visit to see my mother from Texas and it was the worse stay I should have just booked the holiday inn. I will never make this mistake again. We had to go by blankets and air freshener and disinfectant spray I already paid for the room and I didn’t have xtra to get another hotel so I had to stay here three nights in this.