酒店回复: Thank you for taking the time out to leave us a review. I apologize for the inconvenience you went through. I hope that in the future you will give us another try.
4.0分
商务出差
原文
翻译提供方：Google
房间里有股烟味
床单也没有换
5.0分
其他
The room was clean. The hotel was perfect to stay at for Marine Graduation easy access to Parris Island every thing was perfect.
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酒店回复: Dear Guest,Thank you for the wonderful rating. We are delighted your stay was comfortable and convenient for the Marine Graduation. It is great to know you found everything perfect. Your kind words encourage our team, and we look forward to welcoming you again for another enjoyable and seamless visit.Sincerely, Hotel Manager
4.0分
其他
The room was cleaned but more could have been done. I felt safe in the room I was given, and the customer service was very good.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We are glad you felt safe and appreciated our customer service. We also value your comments about room cleanliness and will use them to continue improving. We hope your stay was comfortable overall and look forward to welcoming you again for an even better experience.Sincerely, Hotel Manager
3.0分
其他
The parking was great right on front of our room easy to get there i went there because of the Marines very quickly your on to Base
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酒店回复: Dear Guest,Thank you for sharing your feedback. We are glad you found the parking convenient and appreciated the easy access to the Marine Base. Your comments are valued, and we hope to welcome you again for an even more comfortable and enjoyable stay in the future.Sincerely, Hotel Manager
4.0分
其他
Everything was good. Aplliances needed some attention. They worked but seemed like they were on its last leg
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酒店回复: Dear Guest,Thank you for your feedback and rating. We are glad to know you enjoyed your stay and that everything met your expectations. Your comments regarding the appliances are appreciated and will be reviewed with our maintenance team to ensure continued reliability. We look forward to welcoming you again soon.Sincerely, Hotel Manager
2.0分
家庭亲子
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The room was not clean! After 5-6 steps, bare feet were filthy! Bathroom/toilet (in and out) was not very clean. Blankets were paper thin and towels were so small, almost couldn’t wrap it around me and I’m not a big person! The price was high for this room!!
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酒店回复: Thank you for sharing your feedback. We’re very sorry to hear about your experience and that the room did not meet our cleanliness and comfort standards. This is certainly not the level of service we aim to provide.We have addressed your comments with our housekeeping team to ensure this doesn’t happen again. Regarding the blankets and towels, we appreciate your input and will review our linen options to provide a better experience for our guests.We value your feedback and hope you’ll consider giving us another opportunity to make things right.
3.0分
其他
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The parking is well lit. The room was clean but had a musty odor evident when opening the door but got used to it. Modern appliances and updated fixtures. The vanity mirror was really cool with the different tones of lighting. Air conditioning worked as it should.
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酒店回复: Dear Jerry ,Thank you for your thoughtful review. We’re pleased to hear you enjoyed the clean room, modern features, and reliable air conditioning. We appreciate your feedback about the odor and will look into it to improve guest comfort. It’s great to know you had a pleasant stay overall.Sincerely, Hotel Manager
1.0分
其他
The room was so smelly and not clean. Very moldy shower
The bedding doesn’t feel clean at all. Definitely not happy
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酒店回复: Dear Martha ,We are truly sorry to hear about your experience and the concerns with cleanliness. This is not the level of comfort we want for our guests. Your feedback about the room and bathroom will be shared with our team to address immediately. We regret the disappointment and inconvenience caused.Sincerely, Hotel Manager
非常好
他们给了我一张纸条，说床很脏
房间里有股烟味
床单也没有换
The room was clean. The hotel was perfect to stay at for Marine Graduation easy access to Parris Island every thing was perfect.
The room was cleaned but more could have been done. I felt safe in the room I was given, and the customer service was very good.
The parking was great right on front of our room easy to get there i went there because of the Marines very quickly your on to Base
Everything was good. Aplliances needed some attention. They worked but seemed like they were on its last leg
The room was not clean! After 5-6 steps, bare feet were filthy! Bathroom/toilet (in and out) was not very clean. Blankets were paper thin and towels were so small, almost couldn’t wrap it around me and I’m not a big person! The price was high for this room!!
The parking is well lit. The room was clean but had a musty odor evident when opening the door but got used to it. Modern appliances and updated fixtures. The vanity mirror was really cool with the different tones of lighting. Air conditioning worked as it should.
The room was so smelly and not clean. Very moldy shower
The bedding doesn’t feel clean at all. Definitely not happy