酒店回复: Thank you for taking the time to provide us with your feedback, we are happy to hear that you enjoyed your stay with us!
3.0分
情侣出游
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Unfortunately the hot tub wasn’t working while there. We were looking forward to that. Our tub in our room was broke and wouldn’t hold water. The faucet in the tub leaked the whole time. And the floor shook when we walked around our room. It wasn’t terrible but it wasn’t quite as nice as I had hoped. Not sure I’d stay again or try another location
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酒店回复: Thanks for your feedback. We're sorry to hear about the issues with the hot tub, room tub, and flooring — that’s not the experience we aim to provide. We've passed your comments to our team to address these concerns. We appreciate your honesty and hope you'll consider giving us another chance in the future.
5.0分
其他
The stay at this Hampton Inn was amazing. We got a good night’s sleep and woke up to an amazing breakfast of Western Omelette, bagels, toast and coffee.
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酒店回复: Thank you so much for your wonderful review! We're thrilled to hear you had such a great stay and enjoyed a restful night along with our breakfast offerings—especially the Western omelette! We truly appreciate your kind words and hope to welcome you back to Hampton Inn again soon. Safe travels!
5.0分
商务出差
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Excellent experience!
Very nice hotel with great staff. Plenty of restaurants nearby and convenient area off the turnpike. I had to present a webinar after checkout time and the staff were very accommodating by giving me a private space to present my webinar.
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酒店回复: Thank you so much for your kind words! We’re thrilled to hear you enjoyed your stay and found our staff helpful, especially with accommodating your webinar needs. It’s great to know the location and nearby restaurants added to your convenience. We look forward to welcoming you back anytime!
3.0分
家庭亲子
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For the price I paid for this hotel I kinda expected
a little bit more, the jacuzzi was a main thing for me, was gonna be able to relax, but it was not in working condition, the jets don’t work, told the staff and they ignore it, def needs an update, breakfast was not too tasty, but definitely a nice addition to the stay. . Also moved one of the couch chairs and there was old food underneath, not a good sign. I go to Ohio every year for an event and decided to try this place out this year. Will not come back, the price was too high for an average stay.
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize that your stay did not meet your expectations, especially regarding the jacuzzi and the cleanliness issue you encountered. We take these matters seriously and will be addressing them with our maintenance and housekeeping teams to ensure improvements are made promptly.We’re sorry to hear the breakfast did not meet your taste, and we appreciate your honest comments as they help us enhance our guest experience. Your feedback is valuable, and we hope you might consider giving us another chance in the future to provide a better stay.If you’d like to discuss your experience further, please feel free to reach out to us directly.
4.0分
家庭亲子
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We enjoyed how close to shopping and restaurants the hotel was.. Breakfast in the hotel was ok not great. Everything was clean overall we had a great 2 days stay
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酒店回复: Thank you for your kind review! We're so glad to hear you enjoyed our convenient location and had a great two-day stay with us. We also appreciate your feedback on breakfast—it's helpful as we look for ways to improve the guest experience. We hope to welcome you back again soon!
1.0分
商务出差
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Avoid this nightmarish stay
Absolutely pathetic hotel - reserved a room when promised daily house keeping with full service to realize that they didn't do a full service till 3-4 days initially till reminded and then 1 day completely skipped it. My room was in a mess when I returned to the room after 36 hrs of non stop duty at the hospital only to find my room was uncleaned and beds not made. Made multiple requests for cleaning and making the bed buy all requests were denied. I couldn't sleep after my work for 36 hrs and having a sleepless night day before! The technology doesn't work after tall promises such as digital card etc. The staff are rude and laugh behind you. Breakfast is best avoidable as there are very poor and ordinary choices. The cereal container leaks all the cereal out and nobody is bothered to fix it or repair. This is an expensive hotel and so I expected a better stay, facilities and hospitality. Instead
I was waiting to get this nightmarish stay over as soon as possible. I would avoid this hotel at all costs as there are many hotels around.
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酒店回复: Thank you for your feedback. We're very sorry to hear about your experience and understand your frustration. This is not the level of service we aim to provide. Your concerns have been noted and will be shared with the team to make necessary improvements.
1.0分
商务出差
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Avoid this hotel at all costs, Nightmarish stay
Absolutely pathetic hotel - reserved a room when promised daily house keeping with full service to realize that they didn't do a full service till 3-4 days initially till reminded and then 1 day completely skipped it. My room was in a mess when I returned to the room after 36 hrs of non stop duty at the hospital only to find my room was uncleaned and beds not made. Made multiple requests for cleaning and making the bed buy all requests were denied. I couldn't sleep after my work for 36 hrs and having a sleepless night day before! The technology doesn't work after tall promises such as digital card etc. The staff are rude and laugh behind you. Breakfast is best avoidable as there are very poor and ordinary choices. The cereal container leaks all the cereal out and nobody is bothered to fix it or repair. This is an expensive hotel and so I expected a better stay, facilities and hospitality. Instead
I was waiting to get this nightmarish stay over as soon as possible. I would avoid this hotel at all costs as there are many hotels around.
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酒店回复: Thank you for your feedback. We're very sorry to hear about your experience and understand your frustration. This is not the level of service we aim to provide. Your concerns have been noted and will be shared with the team to make necessary improvements.
5.0分
情侣出游
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The hotel had great insulation, only heard one train in the night even though the main line was less than a 1/4 mile away. I walked outside to put something in my car and couldn’t believe the volume of the train passing was making. The staff was very helpful and courteous.
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酒店回复: Thank you for your kind words! We’re glad you found the hotel quiet and our staff helpful. We appreciate your feedback!
5.0分
其他
Everything was great only thing I can say is add EGGS to the menu other than that I had a wonderful time
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酒店回复: Thanks so much for your feedback! We’re happy to hear you had a wonderful time. Just to let you know, we do offer eggs on the menu—I'm sorry to hear you didn't get to enjoy them! Looking forward to welcoming you back!
他们不同意
Unfortunately the hot tub wasn’t working while there. We were looking forward to that. Our tub in our room was broke and wouldn’t hold water. The faucet in the tub leaked the whole time. And the floor shook when we walked around our room. It wasn’t terrible but it wasn’t quite as nice as I had hoped. Not sure I’d stay again or try another location
The stay at this Hampton Inn was amazing. We got a good night’s sleep and woke up to an amazing breakfast of Western Omelette, bagels, toast and coffee.
Excellent experience!
Very nice hotel with great staff. Plenty of restaurants nearby and convenient area off the turnpike. I had to present a webinar after checkout time and the staff were very accommodating by giving me a private space to present my webinar.
For the price I paid for this hotel I kinda expected
a little bit more, the jacuzzi was a main thing for me, was gonna be able to relax, but it was not in working condition, the jets don’t work, told the staff and they ignore it, def needs an update, breakfast was not too tasty, but definitely a nice addition to the stay. . Also moved one of the couch chairs and there was old food underneath, not a good sign. I go to Ohio every year for an event and decided to try this place out this year. Will not come back, the price was too high for an average stay.
We enjoyed how close to shopping and restaurants the hotel was.. Breakfast in the hotel was ok not great. Everything was clean overall we had a great 2 days stay
Avoid this nightmarish stay
Absolutely pathetic hotel - reserved a room when promised daily house keeping with full service to realize that they didn't do a full service till 3-4 days initially till reminded and then 1 day completely skipped it. My room was in a mess when I returned to the room after 36 hrs of non stop duty at the hospital only to find my room was uncleaned and beds not made. Made multiple requests for cleaning and making the bed buy all requests were denied. I couldn't sleep after my work for 36 hrs and having a sleepless night day before! The technology doesn't work after tall promises such as digital card etc. The staff are rude and laugh behind you. Breakfast is best avoidable as there are very poor and ordinary choices. The cereal container leaks all the cereal out and nobody is bothered to fix it or repair. This is an expensive hotel and so I expected a better stay, facilities and hospitality. Instead
I was waiting to get this nightmarish stay over as soon as possible. I would avoid this hotel at all costs as there are many hotels around.
Avoid this hotel at all costs, Nightmarish stay
Absolutely pathetic hotel - reserved a room when promised daily house keeping with full service to realize that they didn't do a full service till 3-4 days initially till reminded and then 1 day completely skipped it. My room was in a mess when I returned to the room after 36 hrs of non stop duty at the hospital only to find my room was uncleaned and beds not made. Made multiple requests for cleaning and making the bed buy all requests were denied. I couldn't sleep after my work for 36 hrs and having a sleepless night day before! The technology doesn't work after tall promises such as digital card etc. The staff are rude and laugh behind you. Breakfast is best avoidable as there are very poor and ordinary choices. The cereal container leaks all the cereal out and nobody is bothered to fix it or repair. This is an expensive hotel and so I expected a better stay, facilities and hospitality. Instead
I was waiting to get this nightmarish stay over as soon as possible. I would avoid this hotel at all costs as there are many hotels around.
The hotel had great insulation, only heard one train in the night even though the main line was less than a 1/4 mile away. I walked outside to put something in my car and couldn’t believe the volume of the train passing was making. The staff was very helpful and courteous.
Everything was great only thing I can say is add EGGS to the menu other than that I had a wonderful time