酒店回复: Thank you for the positive review and hope to see you again soon!!!
5.0分
其他
原文
翻译提供方：Google
伟大的
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酒店回复: Thank you for your very positive response and we are looking forward to your next visit with us!Take care :)
4.0分
商务出差
原文
翻译提供方：Google
非常干净
酒店回复: Thanks for the review!
1.0分
其他
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Worst travel experience I’ve ever had with this hotel. Booked through ******* and paid in full. Upon arrival they claimed it wasn’t paid. I showed proof it was paid. Even got on the phone with ******* who verified with them that it was paid. Still refused to put us in a room for almost 2 hours. At this point it was after midnight when eventually they let us into a room, probably because my 15 month old baby was with us in the lobby and I was in tears. So I basically paid for a check in day that I was not able to check in on. They refused a partial refund for that day. At about 2am the power to the entire hotel went out. Bright emergency lights came on in each room. When power was restored all the lights in the entire room turned on and alarms went off. Next day we had to call maintenance because tv remote wasn’t working. Still was required to pay $70 in resort fees for this absolute miserable experience. Never once cleaned our room with a 5 day 4 night booking. Had to flag down service to get new towels. Overall just a terrible terrible experience. Would not recommend staying here!
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酒店回复: We apologize for the inconvenience and bad experience you had at check in. We at the front desk attempted to make a situation that was not of our making better. You booked through a third party, which is where the billing issue was the concern. Your reservation hadn't processed from the third party and would have had to charge for your stay at check in. We only authorize $1.00 to check your party into the reservation, and you were able to get into your room without being double charged. You were satisfied at that point. The partial refund if due would have been with *******, which is who you paid for your stay. The power outage was out of our control. Rooms are service is upon request, and during your stay you stated that everything was ok.
5.0分
情侣出游
Room was very nice and I loved the pictures hanging on the wall. Very convenient for us to walk to the Rialto Theater.
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酒店回复: thank you for your positive feedback and we look forward to your next stay with us.
5.0分
其他
Hotel was great! Very clean and employees were very friendly and helpful.
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酒店回复: thank you for your Positive feedback and we look forward to your next stay with us.
3.0分
家庭亲子
Very disappointed with the lack of dining options and the fact that there’s no complimentary coffee or water available in the lobby. We will not stay here again
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酒店回复: Hello,We are sorry to hear of your disappointment and we will pass your feedback to the department. thank you
酒店设施确实老旧，但整体性价比还不错，而且有免费停车场。
好的
我们在这家酒店住了一晚。
房间宽敞、干净，但需要重新装修。
工作人员非常令人愉快。
***** 位于同一栋大楼内
这里有一个 ******，当我们白天拜访完家人后，我们会去 ******，然后再回房间过夜。非常愉快
办理入住和工作人员都很棒！酒店绝对是一次体验
伟大的
非常干净
Worst travel experience I’ve ever had with this hotel. Booked through ******* and paid in full. Upon arrival they claimed it wasn’t paid. I showed proof it was paid. Even got on the phone with ******* who verified with them that it was paid. Still refused to put us in a room for almost 2 hours. At this point it was after midnight when eventually they let us into a room, probably because my 15 month old baby was with us in the lobby and I was in tears. So I basically paid for a check in day that I was not able to check in on. They refused a partial refund for that day. At about 2am the power to the entire hotel went out. Bright emergency lights came on in each room. When power was restored all the lights in the entire room turned on and alarms went off. Next day we had to call maintenance because tv remote wasn’t working. Still was required to pay $70 in resort fees for this absolute miserable experience. Never once cleaned our room with a 5 day 4 night booking. Had to flag down service to get new towels. Overall just a terrible terrible experience. Would not recommend staying here!
Room was very nice and I loved the pictures hanging on the wall. Very convenient for us to walk to the Rialto Theater.
Hotel was great! Very clean and employees were very friendly and helpful.
Very disappointed with the lack of dining options and the fact that there’s no complimentary coffee or water available in the lobby. We will not stay here again